Couture Emporium Reviews 

111
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the quality of the products, describing items as poorly made, cheap, and not matching descriptions or photos online. People frequently encountered issues with sizing, noting that items were often mislabeled or much smaller than expected, even when following size charts. The return and refund policies were a major point of contention, with many reviewers stating that despite website claims, refunds were denied, especially for sale items, or only store credit was offered. Customers also reported that returns often required shipping items back to China at their own expense, making the process costly and inconvenient. However, some people were satisfied with certain products, finding them to fit well, be of good material, and receive compliments.

What people talk about most

Product

People report ambiguous experiences with product quality, with many reviewers expressing significant... See more

Quality

Customers had negative experiences with quality, frequently describing items as cheaply made with materials... See more

Order

Reviewers highlight ambiguous aspects of order, with some expressing satisfaction with their purchases,... See more

Return policy

Customers consistently note negative experiences with the return policy, often citing that items must be sent... See more

Refund

Reviewers express significant dissatisfaction regarding the refund process, with many reporting that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Scam! Do not order from this company! The company has many other aliases that they use to dodge all the negative reviews. They also go under the name Emporium Allure. There are no refunds or exchange... See more

Rated 1 out of 5 stars

This company is listed as US based but really is managed by Mr. Lee in a projects-like location in Guangdong China. I’ve retuned items for a full refund costing an additional $32 as the items were dec... See more

Rated 1 out of 5 stars

UNBELIEVABLE! I received today the second pair of shoes which was not included in the original shipment. This is the SECOND pair I received which is the same same one as the one you already shipped.... See more

Rated 1 out of 5 stars

The sole of the men's shoes were a plastic / rubber - super-low end and just awful; you can bend them in half. As soon as I saw the sole, I tried to return. You have to fill out a ridiculous form and... See more



Contact info

1.7

Bad

TrustScore 1.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(111)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Omfg!!

Omfg!!! Are you fkm!!! I ordered 2 items...sherpa coat and cardigan....$109 US!!! I could've cried, for real!! I am disabled and that was a significant amount of $ for me!! I felt I deserved something nice for myself for my bday. So very sad! I should've just flushed that $ down the toilet!! I sent email and they offered 75% credit from their site!!! Wtf!!?? I responded with....I couldn't lower or demean myself to ever shop there again!! They responded back with some attempt to guilt trip me....about holiday times , good cheer, positive thoughts....ALL BLAH BLAH BLAH BULLSHIT!!!! Shysters I say...shameful Shysters!!!

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered an aviator jacket.

I ordered an aviator jacket.
What i got was something they made themselves to look like an aviator jacket. No labels. They did not send what i ordered.
They have offered a 75% in store credit because they claim the item was on sale. I cant believe they think i would want anything in their store. Beware

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT order from this company

Do NOT order from this company. They do not send you a confirmation email with the order number (so screen shot if you do order) and they do NOT provide a package slip with the order so you still have no order number. The Phone number is a FAKE and you have to email to try to get the item returned. They claim they can not find the order even after you provide the credit card statement, date of purchase and full name and address and the emails they send pretending to try to help ask the same questions over and over. They make it impossible to try to return the items. I am having my credit card company help me dispute. The WORST company I have every dealt with.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

If I could

If I could, I would give 0 stars. This company, located in China, is terrible. I paid $65 to return the item and never received my payment back. Finally, I was able to manage it despite this issue.

June 12, 2024
Unprompted review
Rated 2 out of 5 stars

The claim to have free returns and show…

The claim to have free returns and show as a US company. What they don't tell you is that if you have to return you have to pay to ship back to China. I would give it one star but they did offer me a 90% credit for my return. I ordered additional items and recieved but the quality was subpar and did not look like what was pictured at all. Never again.

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, Do not order bootleg small items from china,cant get refund items fit small boy but ordered mens size

December 2, 2024
Unprompted review

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