Have used Covered2Go for over 10 years and yet again, an excellent service and good value for money travel insurance. Really helpful in clearing medical questions.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even easier to get cover than last year. Renewal was about 8% more than last year and I thought this was acceptable as my wife and I are another year older! The medical questionnaire was much simple... See more
Company replied
When I contacted through email the response was always really quick snd helpful. When I phoned the staff were really friendly. When I noticed an error Gracie was brilliant at reassuring me and amend... See more
Company replied
Easy to choose level of cover as well laid out. Fair pricing. Queries and claims dealt with very well. I have chosen them over several years as I appreciate their service and pleasant attitude on the... See more
Company replied
Company details
Written by the company
At Covered2Go, we’re more than just a travel insurance provider – we’re a family-run business with a passion for protecting your adventures and ensuring your peace of mind. From your first click to purchase to the moment you need to make a claim, our customers are at the very heart of everything we do. We understand that travel is about creating unforgettable memories, and we’re here to make sure nothing gets in the way. That’s why we’re committed to delivering an excellent experience across all touchpoints, offering tailored policies, a straightforward purchase process, and responsive, caring support when you need it most. Our family values drive us to treat our customers like part of the family. We work tirelessly to provide comprehensive cover, including options for pre-existing medical conditions, ensuring everyone can travel with confidence. And should you ever need to make a claim, our dedicated team and trusted partners will guide you every step of the way with expertise and compassion. At Covered2Go, we’re here to help you travel further, worry less, and enjoy more – because your journey is as important to us as it is to you.
Covered2Go Travel Insurance
Written by the company
- What We Do
- Covered2Go Travel Insurance is a family-run business specialising in travel insurance and online technology. With a strong commitment to delivering exceptional customer service, we strive to provide comprehensive coverage tailored to your travel needs.
- UK-Based Call Center
- Our friendly sales advisors are based in Stockport. They are there to help answer any queries or questions you might have about our award winning Policies. Our sales team can be contacted on 0333 400 7745.
- 24/7 Emergency Medical Assistance
- We work very closely with our Doctor led 24 hour medical emergency team who are always on hand to help you through a medical emergency whilst you are on holiday.
- The Whole Package
- At Covered2Go we believe that we have to provide the whole package and that means that not only must the price be competitive, but the cover provided should be extensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight-forward, fair and supported by prompt settlement. Our claims team are dedicated to providing a fast, efficient, professional and above all friendly service. We appreciate that making a claim is a stressful time and we will do as much as possible to make the process as smooth as possible.
Contact info
1-13 Wellington Road North, SK4 1AF, Stockport, United Kingdom
- 0333 400 7745
- enquiries@covered2go.co.uk
- covered2go.co.uk
Protect Your Adventures with Covered2Go
4.6
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Pleasant and helpful on the phone
November 10, 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Cutress,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisers to be pleasant and helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Quick and friendly service
November 7, 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Lavin,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you find our service to be quick and friendly.
Thank you for choosing Covered2Go for you travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
They provided the different quotes I…
They provided the different quotes I wanted to research. And then pointed out there was a cheaper option to the one I was about to book.
November 5, 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Sloan,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you were provided with multiple options in order to research which policy would best suit your needs.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
It was so easy
It was so easy, it's such good value, I even made a mistake and had to talk with customer service, whom was excellent. 5 star 🌟
November 3, 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Love,
Thank you for taking the time t leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing a policy with us to be easy and that the policies are of good value.
Additionally, we are glad that you find our Customer Service advisors to be excellent.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Good price for award insurance.
Good price for award insurance.
Had a slight problem with catching what the sales team said as a woman's voice is very soft, more a reflection of my hearing, apart from that very satisfied.
November 6, 2025
Reply from Covered2Go Travel Insurance
Good afternoon Mr Sheard,
Thank you for taking the time to leave a 4-star review for Covere2Go on Trustpilot.
We are delighted to learn that you found our prices to be good and that you are very satisfied.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Great prices would have left 5 stars…
Great prices would have left 5 stars but very confusing web site got there in the end and happy with quote and price
November 5, 2025
Reply from Covered2Go Travel Insurance
Good afternoon Mr Stokes,
Thank you for taking the time to leave a 4-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our prices to be great and we are sorry that you found our website to be confusing.
We are constantly updating the Covered2Go website to try and make the process of purchasing a travel insurance policy with us as smooth and easy as possible for our customers.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
We have been with Covered2Go for 9…
We have been with Covered2Go for 9 years now and always found them reasonable and the cover very good. Would have no hesitation in recommending them to our friends or anyone else for that matter.
November 4, 2025
Reply from Covered2Go Travel Insurance
Good morning Ms Gibbons,
Thank you for leaving such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you are a returning customer and have found us to be reasonable and very good.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
As a long term trusting customer of…
As a long term trusting customer of Covered 2 Go I have total confidence in this travel insurance provider and based on my experience with them over the years I never have any hesitation in continuing to use them As a Senior plus category of client I feel it’s important to have build up a history with my provider as my track record is an issue for them as well
October 31, 2025
Reply from Covered2Go Travel Insurance
Good afternoon Ms McCann,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you are a returning customer and that you have confidence in us.
We are glad that your experience with us over the years has been positive.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Easy to use website all very clear and…
Easy to use website all very clear and straightforward
November 3, 2025
Reply from Covered2Go Travel Insurance
Good afternoon Carol,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our website easy to use and that everything was clear and straightforward.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Reply from Covered2Go Travel Insurance
Good morning Ms Prett,
thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our website easy to use and that the renewal process only took a few minutes to complete.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you safe and enjoyable travels.
Best wishes,
Gracie
We needed confirmation of our insurance…
We needed confirmation of our insurance due to computer problems , sorted immediately. Well done !!!
October 28, 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Goddard,
Thank you for taking the time to leave a 5-star review on Trustpilot for Covered2Go.
We are delighted to learn that the issues with your policy documentation and confirmation were sorted immediately.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Easy to purchase and most efficient as…
Easy to purchase and most efficient as always
October 31, 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Aitchison,
Thank you for taking the time to leave such a positive review for Covered2Go on Trustpilot.
We are delighted to learn that you found the process of purchasing one of our policies to be easy and efficient.
Thank you for choosing Covered2Go for your Travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Great customer service
Gracie who took the call was informative and very patient with a very hungover me when purchasing travel insurance.
Premiums found for both my nan and mum were very competitive.
After being quoted 4K + for an annual policy for my nan with competitors we were recommended Covered2Go who came out miles cheaper.
October 31, 2025
Reply from Covered2Go Travel Insurance
Good morning,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisors to be patient and that our prices are competitive.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish your mum and nan a safe and enjoyable trip.
Best wishes,
Gracie
Easy to arrange the insurance
October 27, 2025
Reply from Covered2Go Travel Insurance
Good morning Vyv,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found arranging travel insurance with us to be easy.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Quick and efficient
Very quick to answer the phone and very efficient in dealing with queries.
October 30, 2025
Reply from Covered2Go Travel Insurance
Good afternoon Andrew,
Thank you for taking the time to leave a 5-star review on Trustpilot for Covered2Go.
We are delighted to learn that you found our advisors to be quick and efficient.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
It seems a bit unfair to expect your…
It seems a bit unfair to expect your clients to pay an extra £70 to be screened medically... as if they don't go through this process you will not cover their pre-existing conditions. This should be made explicit on your front page. I am sure there are clients who did not do this, and the found they were not covered.
October 23, 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Pugh,
Thank you for taking the time to share your feedback. We’re sorry to hear you feel the medical screening process and related costs weren’t made clear.
Our website and quote journey explain that customers can arrange cover for pre-existing medical conditions either before or after purchasing a Covered2Go policy. This process involves two separate transactions: one for the medical cover and another for the main
Covered2Go policy. Any additional premium required for medical screening is set directly by our medical screening partners at Millstream.
If customers are unhappy with the additional cost, our policies include a 14-day cooling-off period, during which you can receive a full refund on your main policy should you wish to cancel.
That said, we truly appreciate your feedback and will review how we can make this information even clearer on our website. We’re also in the process of integrating medical screening directly into our online journey to make the process smoother and more transparent for our customers.
Thank you again for your comments and patience as we work to improve your experience.
Best wishes,
Shannon
Friendly and Good value
Used Covered2Go many times for our travel insurance always a friendly and good advice on the telephone
October 23, 2025
Reply from Covered2Go Travel Insurance
Good morning Colin,
Thank you for taking the time to leave a 5-star review for Covered2Go on Trustpilot.
We are delighted to learn that you are a returning customer and that you find our advisors to be friendly and helpful.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Timely and helpful answer to my…
Timely and helpful answer to my question re why not possible to change email address online. Big rise in premium, without any explanation as to why nearly doubled.but this is true of insurance generally- it's not transparent enough.
October 19, 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Woods,
Thank you for taking the time to leave a 4-star review for Covered2Go on Trustpilot.
We are delighted to learn that you found our advisers to be helpful and that they responded in a timely manner.
We are sorry that you found the rise in premium to be big. If you would like further assistance/ explanations as to why this may be, please feel free to email enquiries@covered2go.co.uk and we will be happy to help.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Easy to use website
Easy to use website, competitive prices and coverage. Have used covered2go for several years although so far never needed to claim
October 22, 2025
Reply from Covered2Go Travel Insurance
Good morning Mr Shaw,
Thank you for taking the time to leave a 5-star review on Trustpilot for Covered2Go.
We are delighted to learn that you are a returning customer who finds our website easy to use and that our prices and cover are competitive.
Thank you for choosing Covered2Go for your travel insurance needs.
We wish you a safe and enjoyable trip.
Best wishes,
Gracie
Don't believe these reviews
Don't believe these reviews. They don't handle insurance claims themselves, you will be outsourced to a 3rd party company who are unresponsive time wasters . I had to submit documents on 8 occasions, and endure a 4 hour phone call going over these documents. After 8 months of disputes, reaching out to their staff that told me they would get back to me (they never did) they told me they wouldn't pay out my travel insurance claim despite the fact I had an official police report. DO NOT PURCHASE UNDER ANY CIRCUMSTANCE.
July 1, 2025
Unprompted review
Reply from Covered2Go Travel Insurance
Good morning Nathaniel,
Thank you for taking the time to share your experience, and we are really sorry to hear of your frustration regarding your recent claim. We completely understand how important clear communication and timely support are.
Our policy documents do explain the full claims process and the specialist teams involved, including our trusted third-party claims handlers, but it’s clear from your feedback that this experience has not met the standards we expect for our customers.
We would really like to look into this further and chase this on your behalf. If you could please send an email to us at enquiries@rushinsurance.co.uk and provide us with your policy details and claim reference, our team will be able to review the circumstances and see what we can do for you.
Thank you again for bringing this to our attention, and we hope that with our assistance, we will be able to reach a resolution.
Best wishes,
Shannon
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