Cover in a Click (coverinaclick.ie) Reviews 

83
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff for providing fast and reliable assistance, helpful guidance, and clear explanations during annual insurance renewals. Many people also genuinely appreciate the outstanding financial value, highly affordable rates, and very competitive prices offered for their overall vehicle insurance coverage. Some reviewers were not happy with the customer support communication, explicitly mentioning frustratingly long hold times on phone calls and heavily delayed email replies. A few consumers experienced noticeable difficulties reaching the support teams, noting that getting proper answers, helpful resolutions, or promised callbacks took much longer than expected.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as consistently nice, helpful, and... See more

Service

People report high satisfaction with the service, highlighting competitive pricing and helpful staff.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting agents who are easy to... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and great deals.... See more

Response time

Reviewers mention ambiguous feedback about response time. On one hand, many customers appreciate the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer for a good number of years & always found the level of service to be top quality. The phone calls are answered in a short time scale & any questions about insurance cover is ver... See more

Rated 5 out of 5 stars

Looking for a new insurance company for my car in the new year was helped by a lovely lad Dean was very helpful and gave me all the information I needed. It was super helpful and very informative. I d... See more

Rated 5 out of 5 stars

Have been a customer for car insurance for many years now. Always find calls are answered quickly no long hold times. Spoke with Jack Haybyrne today and he processed my renewal quickly and efficientl... See more

Rated 5 out of 5 stars

Gave them the best quote I got and beat it by another 100+. Also thought I had 2 years NCB but actually had 3 which I was notified about and my premium was reduced by a further amount


Company details

  1. Auto Insurance Agency
  2. Insurance Agency
  3. Insurance Broker
  4. Insurance Company

Written by the company

At Coverinaclick.ie, we help drivers in Ireland - including young and learner drivers - get on the road for less with our cheap car insurance quotes and great policy benefits. As a leading broker in Ireland, we’ve negotiated cheaper discounted rates with insurance companies to give you the best car insurance quotes. We know car insurance in Ireland can be costly, so our experts are here to help with getting you the best cover for a lower price in no time! We offer affordable car insurance without reducing your level of cover while still providing great customer service. City Financial Marketing Group Ltd T/A Coverinaclick .ie is regulated by the Central Bank of Ireland. City Financial Marketing Group Ltd is a member of Brokers Ireland.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

83 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(83)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

Please be careful using this company

Please be careful using this company. I got insurance off them and they took payment immediately but never sent me my insurance disk. I was 3 weeks chasing them for it and they kept asking for more and more nonsense documents it would take them days to answer me. They eventually told me they couldn’t cover me and they would refund my money but that hasn’t happened yet either and I’m over a week now trying to get them to return a call or an email. This has gone on a month now and I can’t get insurance else where till I get my money back and they have left me off road for a month. I’ve never experienced such poor customer service and incompetence from any company.

August 18, 2023
Unprompted review
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