Terrible company who lack any customer satisfaction - also cannot get hold of anyone at the company. In response to your response - you’ve taken money, sat on the order for 4 days and now claim to... See more
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BRILLIANT PRODUCT & GREAT SERVICE I RECENTLY BOUGHT A FOOTBALL MIRROR FROM COVERING ALL OCCASSIONS, GREAT SERVICE FROM START TO FINISH OF MY ORDER DELIVERED IN JUST A COUPLE OF DAYS MY GRANDSON LOV... See more
Excellent service from this company from ordering to delivery all within a week. Very helpful and quick to message back with my queries. Our Grandsons loved their football shirt mirrors Thankyou for s... See more
I bought one from the link it cost £47 including delivery and arrived within 3 days, simple design, with mirrored plastic backing, and comes with fixing screws and brackets, i am very impressed with i... See more
Company details
About Coveringalloccasions
Written by the company
Creating custom Signs and Gifts for your Home, Events or Business
Covering All Occasions is all about bespoke products, which means that everything we make comes from you and is designed just for you.
We use our state of the art machines to turn your ideas into reality, using lots of different materials so that you can choose what suits you best. Whether it's a simple house sign or a complicated business sign, Covering All Occasions will find a way to do exactly what you want!
We have a range of sign styles ready for you to customise or we can design a sign completely bespoke to your needs.
Covering All Occasions is all about bespoke products, which means that everything we make comes from you and is designed just for you.
We use our state of the art machines to turn your ideas into reality, using lots of different materials so that you can choose what suits you best. Whether it's a simple house sign or a complicated business sign, Covering All Occasions will find a way to do exactly what you want!
We have a range of sign styles ready for you to customise or we can design a sign completely bespoke to your needs.
Contact info
United Kingdom
- coveringalloccasions.com
Wall plaque
Arrived pretty quick well made my only issue that the back plate was quite brittle as I started tightening up the screw the back plate started to crack so I eased off be good product for the money would recommend but be gentle assemble to the wall
July 1, 2024
Reply from Coveringalloccasions
Thank you for the feedback, we are going to create an installation video based off this review to try and make sure that customers know to only hand screw to touch tight fit.
Understood the problem and quickly…
Understood the problem and quickly fixed the problem
June 25, 2024
Quick and easy ordering
Quick and easy ordering, delivery brilliant,item is absolutely lovely, exactly as described
June 26, 2024
Reply from Coveringalloccasions
Thanks for such an amazing review
Reply from Coveringalloccasions
Hi there, we are very sorry that you left this review. We do offer 3 sizes to choose from 24cm x 12cm, 30cm x 15cm and 40cm x 20cm. We would recommend that if you have a long street name that you choose either the middle or larger size sign. If you want to share an image of what you have received customerservice@coveringalloccasions.com, we can have a look and understand further what you mean by too small. Kind Regards
:) ok :) Company fine
June 13, 2024
Amazing service
Amazing service. Customer my door sign with a symbol we love. And shipped quickly. Worth every penny
June 10, 2024
Absolute cheap rubbish
Dont believe the comment they made below they have not returned my emails after inviting me to contact them to resolve the issue. Rubbish quality. Bought a house number plate under 12 months ago and its mirror plate has pitted and corroded.Started corroding at 6 months old. Also the fixings have gone rusty and are weeping rust onto the face plate. Customer service terrible.I asked for a replacement as its under 12 months old (although it was corroding at under 6 months old) I should have contacted them earlier. They admit to me that I bought the "cheaper version" off ebay so wont replace it. So maybe I should expect this rubbish? Great! Never again!
June 2, 2024
Unprompted review
Reply from Coveringalloccasions
Hi There, Thank you for the feedback, it is always welcome (good or bad).
We have investigated this issue further and have Identified the person that you have spoken too and unfortunately they have left our business. However, just to be clear...we do not sell inferior products anywhere as we value all customers the same across all platforms we sell on.
With regards to the issue you faced, if you would like to reach out again to us I'm sure we can help resolve the issue for you. We are continuously striving to improve our customer service and you have clearly not had a good customer experience from us which we would really like to rectify. If you would like to get in touch with us again, please do so by emailing customerservice@coveringalloccasions.com
Please accept our sincere apologies for any inconvenience caused
Kind regards
Poor package
The base of the product came all scratched. If it had a protective cover on like the front cover did it would have been perfect.
May 4, 2024
Reply from Coveringalloccasions
Hello Annie,
We hope you are well, we have noticed your one start review on Trustpilot. As a small business we value our customer experience and have since investigated the issues raised.
Upon receiving your message via Facebook messenger regarding the scratches on the base of your product, we immediately investigated the matter. We understand how frustrating this can be to receive products that does not meet your expectations, especially when it affects your overall satisfaction of our small business.
After reviewing your photo’s, we identified that there may have been a plastic protective cover still on the back and to which would need removing. Although this can sometimes be difficult to identify and find. We have now learned from that and have started applying peel me stickers. We regret any confusion over the matter sincerely.
From our reply, you had stated you will look into this matter and see if the protective film was still in situ. Since we did not receive another message from you, we assumed your problem was resolved.
That being said, if this is not the case we would ask that you reach out to us as we are committed to rectifying the problem and ensuring that you are completely satisfied with your order.
We are here to assist you every step of the way and want to ensure your experience of purchasing from us is nothing short of exceptional.
Once again, we apologise from any inconvenience this may have caused and hope to hear from you soon.
Kind Regards
So easy to deal with and really high…
So easy to deal with and really high quality house name plate. Really impressed thankyou
May 3, 2024
Brilliant product
April 28, 2024
Excellent value for money
March 29, 2024
Light Up Mirror
I'm delighted with the
Light Up Mirror - Name - Single Heart.
It is for my Granddaughter and can't wait to give her it on her birthday 🥳
Excellent service from Covering All Occasions, definitely visit again.
March 27, 2024
Extremely poor customer service…
Extremely poor customer service especially when they were the ones that got the order wrong… kept lying to me saying they have sent out a replacement but funny enough never turned up. Dispute many many emails, I have been lied to given a Royal Mail number which is incorrect and now been completely ghosted!! All I want is a replacement item for something THEY have got wrong in the first place.. crappy customer service, take your money then fob you off!!
March 31, 2024
Unprompted review
Reply from Coveringalloccasions
Hello Carrianne,
We hope you are well; we have noticed your one start review on Trustpilot. As a small business we value our customer experience and have since investigated the issues raised. We regret to learn of the frustration and disappointment you’ve experience with our small business. Please accept our sincerest apologies for any inconvenience caused by this.
Upon reviewing your message, we immediately launched an investigation regarding the situation and discovered you were initially sent a LED Backlit Mirror with missing heart design on. Were sorry that happened. To rectify it was decided a new mirror would be sent out immediately. The same day as you informed us, we did in fact send out a replacement mirror.
To which seems to have been lost by our courier Royal Mail. While we strive to ensure smooth and timely deliveries to all our customers, we understand that external factors beyond our control do come into play.
We take full responsibility for any miscommunication or delays in responding to your emails. We deeply regret any inconvenience or frustration this may have caused you. It is never our intention to provide anything less than excellent customer service and we are sorry for falling short of your expectations.
To rectify the issue, we did process a full refund to which we are hoping by now you have received. We have also learned from our error, in improving our processes and communication and now have a customer service manager who works to strive for excellent customer service.
Again, we apologies for your inconvenience and thank you for bringing this matter to our attention and giving us the opportunity to address this.
Kind Regards
Personalised house sign
Not only a really great looking product, but excellent service from the team too!
Easy to order and arrived quickly.
March 26, 2024
Unprompted review
Prompt response
Prompt response, excellent customer service. Will definitely be buying again from this small business.
March 19, 2024
Unprompted review
football T-shirt
First led came damaged, However, after reporting the fault, the second one was came good. thx
February 23, 2024
My 3 Grandson's who all play football…
My 3 Grandson's who all play football as they are doing well for their team's l promised l'd buy them something to do with football l bought them one each football T/Shirt with thier Name's and No on, their faces they loved them the lights changing colours just brilliant worth every penny and delivery was within a few days like this company would recommend them from a real reviewer
February 25, 2024
Great Customer Service
Great product and fantastic friendly customer service. Would definitely recommend. Sign comes with a protective film which wasn't obvious at first but worth knowing!
March 5, 2024
Unprompted review
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