The website makes it appear that you are ordering a sweater. However, you are getting a hoodie that is printed in the design of the sweater. It's ok, but nothing what it was described to be.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The clothes advertised on cowboyhood look great nothing at all like what I received in the mail. All printed satiny feeling material. The sweater was w really nice and fuzzy warm and cute but the othe... See more
Company replied
I liked how the navigation on the website was easy to follow and I had no problems when going back n forth to items on other pages while not losing my original place completely at an item of intrest.... See more
Company replied
The selections were great and so unique but due to the various items the search feature is not very helpful. Tried searching for items for women only and it still brought up items for men. Sizing is... See more
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2.9
Average
618 reviews
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only issue I had was it doesn't…
The only issue I had was it doesn't show you a picture of the product with the different colors offered.
December 1, 2025
Unprompted review
Reply from Cowboyhood
Dear Mike Bates,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Reply from Cowboyhood
Dear John Thomas,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I think the Viking line is awesome
November 30, 2025
Unprompted review
Reply from Cowboyhood
Dear richard kozmak,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
The shop has a lot to choose from
The shop has a lot to choose from, and at great prices. Can't wait to receive my purchase in the mail.
November 30, 2025
Unprompted review
Reply from Cowboyhood
Dear Jason Tucker,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Didn’t receive discount after putting…
Didn’t receive discount after putting in code. Charged me for free stuff. You totally ignored my statement about you over charging me.
November 28, 2025
Unprompted review
Reply from Cowboyhood
Dear RANDY KEETON,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
It was easy to navigate it wasn't hard…
It was easy to navigate it wasn't hard at all like other sights
November 30, 2025
Unprompted review
Reply from Cowboyhood
Dear Roger Hayhurst,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Big variety
Big variety, great price. Selecting was hard for me ( wanted too much). Can't wait!
November 30, 2025
Unprompted review
Reply from Cowboyhood
Dear darren cross,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
It was very easy to navigate
It was very easy to navigate. I love all the selections
November 30, 2025
Unprompted review
Reply from Cowboyhood
Dear Dennis Hayes,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
New Customer: I wasn't familiar with your company…
I wasn't familiar with your company until my son-in-law made a Christmas wish for one of your beautiful coats with a hood attached. Wow !! Did I ever appreciate his taste in this outer ware! And your web site was very easy to make my purchase with very no hassle at all. I will certainly keep you in mind for future needs should they arise.Thank you. & Merry Christmas!
November 29, 2025
Unprompted review
Reply from Cowboyhood
Dear Bonita Deeg,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Poor across the board
I share the sentiment of precious reviewers. The products are vastly misrepresented on the website. They are cheaply made and run small.
The entire process was neither enjoyable nor transparent. The items shipped from China and it took more than a week before I received the first update on status. It took more than three weeks to receive the items - they arrived way past Halloween. Now that I read the return policy, I realize that three quarters of the return time frame defined were taken up by the production and shipping time of this company.
This company is a total scam - the focus is on creating misleading perceptions with much focus on the presentation of the products and no regard for quality or customer service. Lessen learned!
November 29, 2025
Unprompted review
Reply from Cowboyhood
Dear Michael and Veronika Pyatt,
Thank you very much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback highly, and your comments are very important to us in ensuring improvements to our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales customer service at service@cowboyhood.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Worst quality ever
Absolutely the cheapest material I've ever seen. Came with a "free" belt that had to have been a mistake because there's no way to actually fasten it, and "free" socks made of non-stretch material so either your foot fits and you have a sock made of loose material, or you can't get the sock on your foot because it has no elasticity. The images on the website are all AI generated. None of the garments are knit, just printed trash fabric. My only hope in leaving this review is that you will see it before you impulse order from a Facebook or Instagram ad.
November 28, 2025
Unprompted review
Reply from Cowboyhood
Dear H G,
Thank you very much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring improvements to our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales customer service at service@cowboyhood.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, exchange, or any other way that can resolve your issue.
Thank you for reminding us, and we apologize again for any inconvenience caused.
easy to order
easy to order, and I like the culture connection in this clothiers work as it connects to my family history is one part.
November 27, 2025
Unprompted review
Reply from Cowboyhood
Dear Steven Newell Stevo,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Got to use apple pay
Got to use apple pay, choosing the perfect outfits for me and my wife was easy, used a coupon code, got a cape for me and an ensemble for my wife.
November 27, 2025
Unprompted review
Reply from Cowboyhood
Dear Mario Brown,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I am so happy to find your website
I am so happy to find your website. The clothing is reasonably affordable and I can’t wait to see my purchase.
November 21, 2025
Unprompted review
Reply from Cowboyhood
Dear Nancy Heller，
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Buyer Beware: Not as Described + Return Runaround
I ordered three items from Cowboyhood.com. The site shows thick 3-D knit garments; what arrived were flat polyester prints—nothing like the photos. Support told me to wait, then offered a 65% refund OR a return to China at my expense (USPS quote: $66.70). I asked for a prepaid label or postage reimbursement, no luck. I escalated via PayPal. Proceed with caution. Advice to shoppers: keep screenshots of the listings, pay with a method that offers protection, and factor in international return costs. You most likely won't get what’s pictured.
November 25, 2025
Unprompted review
Reply from Cowboyhood
Dear John Baranowski,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Bait and switch
Bait and switch. What I ordered was knitwear, what I received was flat knit shiny polyester printed to look like sweater knit. At their price point it absolutely possible to produce what they picture, I know because I worked in China in knitwear. Upon opening the package I was beyond disappointed by what was sent. Worst online shopping experience ever. When I contacted their service department to return the product they were very polite, called me 'dear' and offered discount coupons (for future products) to keep the goods. I followed their instructions online and sent the garments back to the domestic shipping address that they came from. And opened up a dispute with PayPal, whom I used to make the purchase. I would advise NOT ORDERING ANYTHING from this completely disreputable company. What they send is NOTHING like what they picture. Not even a close relative.
I returned all products to the address shipped from per their instructions on their site. They then claimed that since I did not ship them back to China, despite having shipped to me from a NY address, that no refund was forthcoming. So I'm out $180. They have my $, they have their crappy product. DO NOT ORDER FROM THIS DISREPUTABLE COMPANY!!!
November 17, 2025
Unprompted review
Reply from Cowboyhood
Dear Jameson Wells,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Cowboyhood
Dear Vicki Zable,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Cowboyhood is genuinely one of the…
Cowboyhood is genuinely one of the worst online shopping experiences I’ve ever had. Wish I could give negative stars.
The customer service is even worse than the clothing quality—if that’s possible.
The sleeves on the item I ordered were at least two inches too short. The fabric feels like stiff foam, is completely see-through, and honestly doesn’t resemble any material meant for clothing. The prints are laughably bad: blurry, low-resolution, and impossible to identify. I couldn’t tell if I was looking at flowers or bones.
Buyer beware.
I strongly recommend avoiding this site—save your money and the frustration. UPDATED: I have sent messages (MULTIPLE) to the email listed below for over a month. It is NOT HELPFUL. This is just another "run around" so you don't have to be accountable for your product.
October 15, 2025
Unprompted review
Reply from Cowboyhood
Dear Alisa Evans,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at service@cowboyhood.com and provide a picture of the product you received so we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Discount code didn't work
The code is received, CBH20, for a percentage off didn't work. I forgot about the "free gift" when I checked out, thinking that was the promised discount" and didn't realize until after that i completed the purchase.
November 23, 2025
Unprompted review
Reply from Cowboyhood
Dear JASON SMITH,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Easy web site great items
Easy web site great items. enjoyed going through the items.
November 23, 2025
Unprompted review
Reply from Cowboyhood
Dear Herb Ratcliffe,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
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