Coya 

I have given Coya 5 stars because I think this is a good product. The fact that the application and after sales service is online, makes the product even more accessible.

Coya has a very transparent and easy process. Making a claim generally is always difficult and tiresome process but i was surprised how hassle free it was with Coya. The customer service team is always very responsive and helpful. It took me three weeks from making the claim to getting it approved.
The reason I choose Coya is because of the transparency, English speaking staff and great customer service.
Can recommend.

Simple, straightforward, as things should be. Perfect.

I had a claim with Coya after my bike was stolen. I called the customer care twice. The people were very courteous and acted promptly. The entire processing took just a week with no hassle. Overall I had a very good experience. My only feedback is I had to cancel the insurance explicitly. Ideally, when I file a bike stolen claim I would expect the contract to be cancelled automatically.

Maybe ask people for review after they make a claim, I don’t trust their reviews on here because its just based on the sign up process where after 1 week they sent an email asking for review. I just signed up, and I receive a lot of spam and junk mail and constant requests to recommend friends etc.

I just purchased the liability and House insurance with Coya and have no experience yet on the claiming and others. However, I grade it 5 stars because, as a foreigner in Germany, it is very convenient for me to buy these 2 insurances with Coya due to language in their website and the chat room.

Review based on website and sign up process and payment which was super frictionless and pain free, with amazingly little fine print.

I am a customer for the last 18 months and I am very happy with the communication with Coya. I have bought two products, Household and Private Liability, experience was smooth and easy.

Excellent choice for expats need to get insurance in Germany. Signing up for liability insurance didn't take more than a few minutes while the website is easy in use.

they did not pass my claim by saying so that the person who enter to my apartment did not used force. someone stole things from my apartment i had a police report but unfortunately its not enough for them, according to the contract which i had with them it states they will compensate on Burglary, but when it actually happened they send me their own definition of Burglary which states that they will only pass the claim if the person who went to my apartment break doors or windows or violence, which is very different than the standard definition of Burglary and come on we are living in 2020 now thieves have better ways to get in to apartment not like old time to break doors or windows.
giving you a 1 star because in the section where you said you will compensate on Burglary in same section also add your version of the definition of Burglary.

Coya was introduced to my by a friend. I realized it was a good idea to have liability insurance for my dog. I mentioned this while at the bar and had a couple of beers and he told me to open my phone and go to coya.com. Within 5 minutes my dog was covered (for next day) and I also had personal liability insurance too!

Quick and easy signup, did it while my buddy was running to the toilet.

It is simple and easy, on English for expats in Germany.

Very helpful when I made an enquiry with very reasonable prices - I feel very confident having Coya insuring both my bike and personal liability here in Berlin.

Quick response to the theft of our two bicycles. Clear, fluent English language correspondence and communication.
Our contact person was friendly and prompt with updates of our situation, and COYA also followed up with the German Police/ Court report process, which can be a bit confusing even for a German speaker :)
Our payment was assessed and made fairly and reasonably rapidly (Due to the bureaucratic process above), helping us to quickly replace the stolen property.
I am very happy to recommend them, and will be continuing to use their cover going forward.

Friendly service and easy to get tin touch with for claims.

Coya made buying an insurance policy online a straightforward process. Very few steps and each of them clear. The products are well designed and offer exactly the cover needed - there is the facility to buy add ons if a particular extra is needed.

Easy to use. Inexpensive. Great coverage. I’m very pleased.

So far so good. I have just subscribed to the liability insurance. I can't rate for the actual service at this moment since it's only been a few days but everything was swift and very easy to subscribe. There is no hassle with all of the papers you need to sign. I will come back and modify the rating in the future if my thoughts change in any case :).