Very poor and misguiding customer service. 1 star because it was not an option to give 0. I have suffered the loss of +500 EUR due to inadequate and downright inaccurate customer service... See more
Coya
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See what reviewers are saying
They focus only on getting your money. I never received any refund after more than 2 months of waiting. It’s a big SCAM!!! I don’t recommend this company. The customer service don’t even have time to... See more
Company replied
Working as a customer success manager over 6 years now, I can easily say that the worst email I have seen in my life was written to me by Coya. It took them to reply me 10 weeks to reject my claim w... See more
My bike was stolen and I requested a claim for my bike theft with Coya. First of all, I submitted my claim with an online chatbot, which is so impressive in a way that it was so easy to follow and als... See more
Company replied
Company details
Information provided by various external sources
Coya ist deine digitale Versicherung. Ganz sicher anders: 0% Verwaltungsaufwand. 0% Papierkram. 100% flexibel & individuell. 100% günstig. Coya – Live more, we’ve got you.
Contact info
Ohlauer Str. 43, 10999, Berlin, Germany
- +493058849400
- hello@coya.com
- coya.com
Super happy customer
Honestly, it was so easy to get my claim resolved. My landlady can be a difficult person to deal with and Coya did all on my behalf, fast and efficient.
Finally the parquet floor I accidentally damaged will be repaired and all happy.
Thank you Coya CS for such an amazing job.
May 25, 2020
Unprompted review
Reply from Coya
Hi Fernando,
thanks a lot for your great feedback! We are happy that you are so satisfied :)
Best wishes
Your Coya-Team
I opened 3 claims and they rejected every single one of them
I opened 3 claims and they found reasons to not give me any reimbursement. Liability and personal insurance does NOT cover anything. If you break windows, that’s a GLASS so you’ll need a glass add-on to get that reimbursed. If your friend comes to your place and destroys an entire 3m size bookshelf, they WILL NOT reimburse any of the damages because it’s done by your friend even though it was at your home and you have BOTH liability and private insurance. Paid premium coverage for 1 year and let’s see if they want to give me reimbursement if i want to cancel it after they rejected everything that I asked for.
THE WORST insurance ever. Spend some more money and get a legitimate coverage from other reliable insurance providers. Please don’t get this insurance.
May 4, 2020
Unprompted review
Reply from Coya
Hello, Jeongok,
thank you for your feedback. We are sorry to hear that you are not satisfied with our claims management. For reasons of data protection, we cannot and do not want to go too deep into details regarding your cases in public. However, we are of course available to you at any time for a personal discussion.
One of the tasks of a claims department of an insurance company is to clarify facts that have led to the damage to such an extent that payment can be made without doubt. The claims department acts as a trustee and must handle the contributions of all customers carefully and responsibly in order to be able to meet future obligations arising from claims without restriction.
We fully understand that insurance is not easy, we at coya provide an english speaking customer service, as well as terms and conditions. What we cover and what not is fully transparent, in case of doubt, it can be clariefied. Without saying, is that an insurance needs to be paid before the claim to be coverred for the respective claim.
We are sorry if there has been any irritation here with you. With this procedure we are of course not pursuing the goal of annoying our customers.
If you have any further questions, we will be happy to answer them in a personal meeting at any time.
We hope for your understanding and wish you a good start into the weekend
your Coya Team
Great product
Great product, with lots of information to make an informed decision that isn't confusing. Secure and practical sign up process. Great experience!
May 3, 2020
Unprompted review
Reply from Coya
Hi Rainer, thanks a lot for your review! Glad to hear that you are happy with Coya. :) If you have any questions, please don't hesitate to contact us.
Best regards
Your Coya-Team
Easy, friendly, fast
This was one of the easiest processes I have ever gone through. It took me five minutes to pick my insurance. For somebody like me, with poor German language skills, to encounter a service such as Coya's in English, with all the information clearly displayed and with such a friendly approach, is something really important. I definitely recommend Coya.
May 2, 2020
Unprompted review
Reply from Coya
Dear Marco. We are so glad to read this great review! :) It's very important to us that the process is simple and transparent for the customers. We are glad that you have had exactly this experience.
If you have any questions in the future, please just contact us.
Best regards
Your Coya-Team
I had a really good experience
I had a really good experience with Coya Customer Service, they were super quick and helpful. I did not even need to activate my insurance at the end. Great stuff!
April 30, 2020
Unprompted review
Reply from Coya
Hi Victor! We are so happy to read your positive review. :) If you should have any further requests, please contact us at any time!
Best regards
Your Coya-Team
Reply from Coya
Hi Murad. Thank you so much for your great review! We are glad that we could make you happy. :) If you have any questions, please just contact us again.
Best regards
Your Coya-Team
The claim was resolved quick and easy.
The claim was resolved quick and easy.
Thank you Coya team!
April 22, 2020
Unprompted review
Reply from Coya
Hi Filipp,
thank you so much for your good feedback! We're happy that you were satisfied with our claim process! 😊
Best,
Your Coya-Team
Reply from Coya
Hi Sandra, thank you so much for your great review! We are very glad to hear that. If you have any questions, please don't hesitate to contact us.
Simple to use and subscribe
April 2, 2020
Unprompted review
Reply from Coya
Hi Luis!
Thank you for your nice feedback! We're happy that you made good experience with Coya.🙂
Best,
your Coya-Team
Easy to understand
Easy to understand, easy to buy. And... very cost effective!
March 27, 2020
Unprompted review
So far it has been great
So far it has been great, very easy to select the insurance I needed, all communication is simple and in English...no infinite amount of complicate documents to go through. I haven't had the need to use the insurance (and hopefully won't ;-)) to evaluate how the service would be, but so far, I am happy.
March 24, 2020
Unprompted review
fast customer service
March 21, 2020
Unprompted review
The over experience including GUI was…
The over experience including GUI was simple and easy to understand.
March 18, 2020
Unprompted review
Very easy to sign up and to know…
Very easy to sign up and to know exactly what you are getting in your policy. Coya needs to set up in the UK (I have just moved to Munich).
March 17, 2020
Unprompted review
Thanks for help fast.
March 11, 2020
Unprompted review
The Best
The Best, easiest, paperless and expat friendly insurance you can find.
February 20, 2020
Unprompted review
BESIDE BEING EASY TO GET AND…
BESIDE BEING EASY TO GET AND COMMUNICATE THERE IS NOTHING ELSE.
GET A SERIOUS INSURANCE DO NOT GET FULLED BY COYA,THEY FOUND A REASON NOT TO COVER 1200EUR.I DON’T WANNA IMAGINE WHAT WOULD HAPPEN IF THEY HAD TO COVER SOME SERIOUS AMOUNT.
LEAVING THEM IMMEDIATELY !!!!
July 25, 2019
Unprompted review
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