CP Financial Claims Reviews 310

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, making the claims process smooth and efficient. Many people highlight the excellent service and customer support, appreciating the regular updates and clear communication throughout. Reviewers frequently mention successful outcomes, with many expressing gratitude for recovering funds they thought were lost. The company's persistence and dedication in pursuing claims are often noted, leading to positive results and a renewed sense of trust for consumers.

What people talk about most

Claim

Reviewers highlight positive aspects of claim. Customers consistently report successful claims, with money... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers highlight that staff are... See more

Refund

Users describe positive interactions with refund. Customers are pleased with the successful recovery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CP Financial claims did an excellent job on this financial loss. They recovered almost the initial investment. During the claim I was kept updated on a regular bases, answered my queries promptly... See more

Company replied

Rated 5 out of 5 stars

CP approached me offering their services. They went to great lengths to reassure me they were not another scam. They talked me through the whole complicated process and kept me in the loop througho... See more

Company replied

Rated 5 out of 5 stars

I really wasn't sure to expect with my claim, but CP Financial Claims were supportive throughout and kept me fully informed about what was needed to pursue may claim and provided regular updates. My... See more

Company replied

Rated 5 out of 5 stars

CPF Claims (and in particular - Steve Reeves) went above and beyond in progressing my claim. The process with the FSCS was being deliberately delayed but CPF were relentless and dogged in persisting... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Small Claims Assistance Service

Written by the company

Your Financial Services Claims Specialists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

5-star
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3-star
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1-star

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Rated 5 out of 5 stars

I thought I lost all the money

I thought I lost all the money, but CP Financials helped me get most of it back within few months. Such a relief.
Great service, I was guided every step of the way.

July 23, 2025
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Reply from CP Financial Claims

Thank you for your positive review. I've passed your feedback to the team who are always happy to hear and we're delighted with the positive result we achieved for you!
Regards, Nick, CPF

Rated 5 out of 5 stars

Great Experience

I made a poor investment of £25000 through an intermediary into a company which ultimately went into administration after 3 years. I had written off this money as an unfortunate life lesson when CP Claims contacted me and advised that I could make a FCA compensation claim. They helped and guided me through the process which resulted in a substantial payout within only a few months. Very happy with the service provided.

July 21, 2025
Unprompted review
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Reply from CP Financial Claims

Hi George, thank you for your positive review. The team were delighted in getting a successful claim for you and we hope the process was as smooth and as professional as we could make it.
Regards, Nick, CPF

Rated 5 out of 5 stars

Good communication

Kept informed, helpful emails, no unnecessary jargon

July 11, 2025
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Reply from CP Financial Claims

Thank you for your positive review! The team are delighted with the result we acheived for you and we wish you all the best in the future
Regards, Nick, CPF

Rated 4 out of 5 stars

Very good, but could be smoother

They have been very helpful, but things caul have run smoother. When they asked for copies of statements, I sent the statements with transactions on only. It was ages after I was asked for complete sets of statements within a given time period. Things could have been settled a lot quicker if this was organised up front.

July 8, 2025
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Reply from CP Financial Claims

Thank you for your positive review. The FSCS recently changed their protocols in regards to bank statements which changed whilst your claim was being processed. The team are delighted with the successful result.
Regards, Nick, CPF

Rated 5 out of 5 stars

Thank You

With very little contact,took on my claim against the fscs after I personally had two attempts to receive compensation,was taken on a no win no fee,happy result in the end,kept me informed from start to finish with little fuss

July 1, 2025
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Reply from CP Financial Claims

Hi Mark, thank you for taking the time to write your positive review. The team are delighted to hear your positive experience, we pride ourselves on our attention to detail and keeping clients up to date.
Regards, Nick, CPF

Rated 5 out of 5 stars

Great communication and efficient process

The communication with CPFC was great, they contacted me promptly when any additional supporting document was required and kept me updated on the process. The outcome was successful and completed much earlier than I had anticipated.

June 18, 2025
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Reply from CP Financial Claims

Thanks for the 5* review Nishal! The team are delighted with the result and that their hard work proved successful for you!
Regards, Nick, CPF

Rated 5 out of 5 stars

Unbelievably great customer service

Unbelievably great customer service , kept up to date with all aspects of claim very professional courteous and would not hesitate to use again

June 17, 2025
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Reply from CP Financial Claims

Thank you for taking the time to write such a glowing review. I've let the team know your feedback and we are delighted that our hard work paid off for you!
Regards, Nick, CPF

Rated 4 out of 5 stars

Clear instructions from the beginning

Clear instructions from the beginning. The process was explained and letters sent to appropriate bodies to expedite the process

Although resolved more quickly than I thought it would be the process would have been 5 star had there been a few updates along the way

June 5, 2025
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Reply from CP Financial Claims

Thank you for your positive review! Although your claim was submitted in March, we have an FCA regulated mandate to update clients every 3 months during their claims journey and your claim was completed within that 3 month timeframe.
Regards, Nick, CPF

Rated 5 out of 5 stars

Professional claims company

Professional claims company. Start to finish, CP Financial Claims were very efficient, excellent knowledge and timely communication with the customer. Happy to recommend.

May 30, 2025
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Reply from CP Financial Claims

Thank you so much for your glowing review!
Regards, Nick, CPF

Rated 4 out of 5 stars

The team helpfully streamlined what I…

The team helpfully streamlined what I needed to do, highlighting where signatures were needed, what email & document evidence needed to be collected. However in relation to the most time consuming activity (Bank statements over 5 year period) these could only be collated by me or by my bank if permission & paperwork was completed and this would be done at the pace of my bank. I don’t know if this is a service banks do for free & how long it can take. Knowing about this in advance and planning a timely conversations with the bank would have been helpful. One thing I had overlooked was if after starting the process you decide to withdraw you are liable for the teams costs incurred to date. This should be highlighted from the outset rather than buried in the small print.

May 22, 2025
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Reply from CP Financial Claims

Thank you for your positive review. We try to be as clear as possible with clients in regards to terms, we will keep your constructive criticsm in mind going forward. In regards to statements; this is a new FSCS protocol.
Regards, Nick, CPF

Rated 5 out of 5 stars

CP Financial Claims are Excellent

Quick, responsive and friendly service!
CP Financial Claims did what they told me they would do: achieve a refund from a failed investment.
I can recommend them without reservation.

May 21, 2025
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Reply from CP Financial Claims

Thank you for your postive review, the team are delighted with the result!
Regards, Nick, CPF

Rated 5 out of 5 stars
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Reply from CP Financial Claims

Hi Andrew,
Thank you so much for your positive review, the team are delighted with the result we got for you
Regards, Nick, CPF

Rated 4 out of 5 stars

Realistic and competent service.

I can honestly recommend the service I received from CP Financial Claims. They were realistic in their evaluation of the chances of success in two claims on my behalf (which they processed successfully) and in my wife’s, which they assessed as unlikely to succeed.

May 14, 2025
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Reply from CP Financial Claims

Hi Derek,
Thank you for your great review, we're ecstatic with the result we got for you
Regards, Nick, CPF

Rated 5 out of 5 stars

professional and approachable

Very friendly, professional and approachable staff. I received my compensation from FSCS before the administration process had completed. They charge very reasonable and fair fees. I could not have done this on my own.

May 1, 2025
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Reply from CP Financial Claims

Thank you so much for your glowing review. We're delighted with the result and wish you the best for the future
Regards, Nick, CPF

Rated 4 out of 5 stars

I'd have never attempted to get my…

I'd have never attempted to get my money back on my own.
So I'm happy they took their cut.

April 15, 2025
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Reply from CP Financial Claims

Thank you for your postive review, we're happy with the positive result we got for you!
Regards, Nick, CPF

Rated 5 out of 5 stars

Great communication

Great communication and support throughout this difficult process.

March 27, 2025
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Reply from CP Financial Claims

Thank you so much for your postive review, we are happy you were delighted with the results and our communication!
Regards, Nick, CPF

Rated 5 out of 5 stars

Very professional service

Very professional service. Kept me fully informed throughout my claim through the FSCS and I’m delighted with the outcome

March 26, 2025
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Reply from CP Financial Claims

Thank you for your very postitive review! The team here pride themselfs on being transparent and communicative with clients so will be delighted to hear their hard work was successful!
Regards, Nick, CPF

Rated 4 out of 5 stars

CP helped me

I was approached by CP about 6 months ago as an investment had gone bad and they claimed to be able help placing a claim with fscs. As I had nothing to loose I went ahead. After a fair lot of back and forth with paperwork and bank statements to my surprise the claim was successful. So I received some of my investment back which I had thought I had lost. OK CP fee was 25% but I feel it was worth it.

March 21, 2025
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Reply from CP Financial Claims

Hi Sam, thank you for your postive review. We were delighted the teams hard work was able to get you a successful claim.
Regards, Nick, CPF

Rated 5 out of 5 stars

Very helpful and professional advisors

Very helpful and professional advisors. Everything was explained clearly and I was given clear information as to what was to happen throughout the process.
The result was the best possible outcome. I am very satisfied and grateful for the service provided.

March 5, 2025
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Reply from CP Financial Claims

Thank you for your glowing review! We are delighted we were able to get a successful claim for you and the team will be thrilled to hear you were happy with everything
Regards, Nick, CPF

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