I ordered a costume online for Book Week for my child but, unfortunately, she is now unable to attend. I hadn't picked the order up yet and called the store hoping to arrange a refund. Brandon was a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very attentive. An issue finding one of our costumes but they contacted us straight away despite it being a weekend and really tried to find it. Unfortunately I didn’t have time to wait and they organ... See more
I searched high and low the week before book week for a dog costume for my two year old. This was the only store I could find the right look and size. Great selection of costumes but prices are quite... See more
Company replied
Kim could not have been more helpful. What a great customer service experience I had making my first purchase with your company. Not only did Kim inform me immediately that an item I purchased was no... See more
Company replied
Company details
Written by the company
Cracker Jack Costumes in Brisbane stock an extensive range of costumes to Purchase and Hire!! Stocking Costumes for All Ages, Costume Wigs, Masks, Contact Lenses, Body Paints, Accessories and more, all at affordable prices, updating our range continually. We have a bricks n mortar store at Taringa and ship daily Australia wide. We constantly strive to meet our vision of being well known for exceptional service and quality products.
Contact info
179 Moggill Road, Taringa., 4068, Brisbane, Australia
- 0738705881
- crackerjackcostumes@bigpond.com
- crackerjackcostume.com.au
Excellent Service
September 3, 2023
Reply from Cracker Jack Costumes
Hi Colleen,
Thank you for the review and glad we could be of help!
Kind regards,
The Team at Cracker Jack Costumes
Super Accomodating
Super Accomodating. Didn't have exactly what I wanted but were more than happey to help me find the best alternative
September 5, 2023
Reply from Cracker Jack Costumes
Hi Martin,
Thank you for the kind words and the understanding.
So glad that we could sort that out for you :)
Kind regards,
The Team at Cracker Jack Costumes
I got what I wanted.
August 14, 2023
Reply from Cracker Jack Costumes
Hi Eric,
Thank you for your order and the review!
We are very glad to hear that the item worked well for what you needed and hope we can be of help for your future costumes needs : )
Kind regards,
The Team at CrackerJack Costumes
The muscle shirt was brilliant
The muscle shirt was brilliant! Perfect for my costume. Easy buying experience & pick up was an easy transaction. Thanks Cracker Jack!
August 6, 2023
Reply from Cracker Jack Costumes
Hi Scott,
That is great to hear! The shirt is definitely a great piece to complete a costume and glad we could help with that!
Looking forward to helping you with your costume needs in the future :)
Kind regards,
The Team at Cracker Jack Costumes
The gentleman behind the counter was…
The gentleman behind the counter was very friendly and helpful, made me feel welcome immediately 😊 A great selection of costumes in store, too
August 22, 2023
Reply from Cracker Jack Costumes
Hi Melissa,
Thank you!
So glad to hear that and hope we can help with your future events :)
Kind Regards,
Brandon at Cracker Jack Costumes
Fast shipping!
Worth paying for express shipping if you need something at short notice! <2 day turnaround interstate
August 21, 2023
Reply from Cracker Jack Costumes
Hi Sam,
Very happy to hear that the costume arrived in good time!
Thank you for leaving a review and hope that we can be of help in the future!
Kind regards,
The Team at CrackerJack Costumes
Great customer service
Great customer service. Very helpful and friendly. Great local business.
August 21, 2023
Reply from Cracker Jack Costumes
Hi!
Thank you for the kind review and glad to have been able to assist with the costumes :)
Kind regards,
The Team at Cracker Jack Costumes
Wonderful customer service
I ordered a costume online for Book Week for my child but, unfortunately, she is now unable to attend. I hadn't picked the order up yet and called the store hoping to arrange a refund. Brandon was absolutely lovely and so understanding. He processed the refund for me over the phone there and then. Ordering online was so quick and easy - and I really appreciate the ability to receive a refund. I've found my new go-to costume shop!
August 20, 2023
Reply from Cracker Jack Costumes
Hi Amanda,
It was no problem at all!
Thank you for calling up and letting us know about the situation, really appreciate it.
Very glad to have helped with sorting all that out and happy to help with any events you have in the future!
Kind Regards,
Brandon at Cracker Jack Costumes
Reply from Cracker Jack Costumes
Hi Desiree,
Great to hear that the costume arrived on time and worked out well for you :)
Thank you for the review and hope we can assist in the future!
Kind regards,
The Team at Cracker Jack Costumes
I am so happy with our costume
I am so happy with our costume! I placed a click and collect and it was ready promptly. I also had a hand written thank you.
Great job! Thankyou!!
August 18, 2023
Reply from Cracker Jack Costumes
Hi Jas,
That is great to hear!
Hope the costume worked out well and thank you for the kind words!
Kind regards,
The Team at Cracker Jack Costumes
Exceptional customer service and lovely manager…
Exceptional customer service and lovely manager. Bent over backwards to accommodate a last minute costume request from Sydney. Will be purchasing again from this store.
August 15, 2023
Reply from Cracker Jack Costumes
Hi Rebecca,
Thank you for the kind words and so glad we could help get that costume sorted for you!
Looking forward to helping you with your costumes in the future :)
Kind regards,
The Team at Cracker Jack Costumes
Helpful friendly staff nothing was a…
Helpful friendly staff nothing was a problem thankyou guys
August 13, 2023
Reply from Cracker Jack Costumes
Thank you again Valerie!
The most trustworthy and very fast
The most trustworthy and very fast . They also wrote my a nice message on a paper 😊😊
August 9, 2023
Reply from Cracker Jack Costumes
Hi Amanda, Thank you so much for your lovely review, the team at Cracker Jack appreciate your kind message. :)
Reply from Cracker Jack Costumes
Good Morning Alan, Thank you for your lovely review, hoping your child enjoys the robe :)
Reply from Cracker Jack Costumes
Good Morning Shaleni, Thank you for the great review. :)
Highly recommend
I recently purchased 2 costumes from Cracker Jacks and I was so impressed with how helpful and efficient they were, Kim especially. The costumes were great quality too. Would definitely recommend them 😊
July 16, 2023
Reply from Cracker Jack Costumes
Hi Nicole, Thank you for the fantastic review, glad the costumes worked out for you. I will pass on your thanks to Kim, she is a treasure. :)
great finds
The Cracker Jack costumes are of excellent quality and are really striking. Additionally, I accessorized it with some temporary tattoos from the "neck collection" section of . Everyone was really kind and accommodating. My favorite costume shop, with lovely staff, is worth the trip.
July 30, 2023
Unprompted review
Reply from Cracker Jack Costumes
Hi Krizzy, Thank you for the awesome review, the staff really appreciate your kind words. We all look forward to helping you next time with your future costume needs. :)
Great service and quick arrival of item
July 13, 2023
Reply from Cracker Jack Costumes
Hi Megan, Thank you for the 5 star review, we really appreciate your feed back. I hope the Pink Lady jackets worked out well. :)
Very quick delivery and a personal…
Very quick delivery and a personal letter thanking me for the purchase.
July 23, 2023
Reply from Cracker Jack Costumes
Hi Mark, Thank you for the 5 star review, we really appreciate your kind thoughts :)
Fast and efficient service.
July 18, 2023
Reply from Cracker Jack Costumes
Hi Melanie, Thank you for your 5 star review, you purchased my favourite hat and wig, I hope you had a great party. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.