I ordered a costume online for Book Week for my child but, unfortunately, she is now unable to attend. I hadn't picked the order up yet and called the store hoping to arrange a refund. Brandon was a... See more
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Very attentive. An issue finding one of our costumes but they contacted us straight away despite it being a weekend and really tried to find it. Unfortunately I didn’t have time to wait and they organ... See more
I searched high and low the week before book week for a dog costume for my two year old. This was the only store I could find the right look and size. Great selection of costumes but prices are quite... See more
Company replied
Kim could not have been more helpful. What a great customer service experience I had making my first purchase with your company. Not only did Kim inform me immediately that an item I purchased was no... See more
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Company details
Written by the company
Cracker Jack Costumes in Brisbane stock an extensive range of costumes to Purchase and Hire!! Stocking Costumes for All Ages, Costume Wigs, Masks, Contact Lenses, Body Paints, Accessories and more, all at affordable prices, updating our range continually. We have a bricks n mortar store at Taringa and ship daily Australia wide. We constantly strive to meet our vision of being well known for exceptional service and quality products.
Contact info
179 Moggill Road, Taringa., 4068, Brisbane, Australia
- 0738705881
- crackerjackcostumes@bigpond.com
- crackerjackcostume.com.au
The staff were friendly and were fast…
The staff were friendly and were fast to get my pick up order
October 29, 2022
Reply from Cracker Jack Costumes
Hi Maia, Thank you for your kind comments, we really appreciate your comments particularly during Halloween Week. We look forward to helping you with your future costume needs. :)
Good stuff!!!!!!!
October 27, 2022
Reply from Cracker Jack Costumes
Hi Tori, Thank you for your wonderful review, we really appreciate you going to the trouble. :)
Reply from Cracker Jack Costumes
Hi Eva, Thank you for your wonderful comments, we really appreciate your feed back. :)
Online order
Honestly part of my review may be due to the rush of Halloween. I placed an online order on a Tuesday and had to make a follow up phone call on the Wednesday to confirm my order. On the phone call, I was informed they “lost” the item, however they offered to replace it with another item which was similar.
Overall grateful they offered a swap, however the business itself seems to lack structure and organisation especially around a busy time.
It was neither a good nor bad experience but I did want to say Chris (I think that’s how it’s spelt) was extremely helpful so thank you.
October 26, 2022
Reply from Cracker Jack Costumes
Hi Ryan, Thank you for your comments, at Halloween the staff are stretched to the max, having so many customers through the store it is hard to keep all items in there correct places. My apologises that we did not do better and appreciate you following up on your order. All the best. Kind regards Chris
Took two days to process my Click and…
Took two days to process my Click and Collect order. Staff were friendly and helpful.
October 25, 2022
Reply from Cracker Jack Costumes
Hi Karen, Thank you for your comments, at Halloween the staff are stretched to the max, having so many customers through the store it is hard to keep all items in there correct places. My apologises that we did not do better. All the best. Kind regards Chris
Product as described
Costumes as good as the pictures and accurate fit. Shipping was super speedy.
October 24, 2022
Reply from Cracker Jack Costumes
Hi Rachel, Thank you for your wonderful comments, we really appreciate you writing the review. :)
Staff was amazing
Staff was amazing, super nice and really helpful even tho the store was full. Would definitely recommend!
October 15, 2022
Reply from Cracker Jack Costumes
Hi Gillyan, Thank you for your wonderful review, I agree the staff are very nice and friendly. We look forward to helping you with your future reviews. :)
Reply from Cracker Jack Costumes
Hi Kylie, Thank you for your fabulous review, we really appreciate you kind words. We look forward to helping you with your future costume needs. :)
FAST SERVICE
I ordered a Rasta Hat from Crackerjack to use at a Rolling Stones Party next month. It was delivered within 24 hours from placing the order!! Great service and a value for money product! Highly recommended.
October 13, 2022
Reply from Cracker Jack Costumes
Hi Denise, Thank you for your wonderful review, we really appreciate your fabulous review. We look forward to helping you with your future costume needs. :)
Tried to return my costume as it did…
Tried to return my costume as it did not fit. emailed 3 times as per website instructions, with no replies. Also emailed tracking and have heard nothing. Very poor customer service.
September 30, 2022
Reply from Cracker Jack Costumes
Hi Alex,
Sorry to hear about your poor experience with a return. We do our best to get back to people ASAP with these issues so are saddened to hear you were unhappy.
We have had a good look through our emails and cannot locate any from your email address. It may have bounced or is it possible that your email regarding the refund was send to the incorrect email address? Sometimes it is tricky with the 'costume' vs. 'costumes' part in our email, so that is totally understandable!
Otherwise, the easiest way to contact us is via phone on 07 38705881.
The refund was processed as soon as we received the costume, so let us know if there are any issues in that regard.
Thank you,
Kim at Cracker Jack Costumes
Placed my online order for a costume …
Placed my online order for a costume and fastest service around absolutely grateful I shopped with Cracker Jack . Best customer service .
September 14, 2022
Reply from Cracker Jack Costumes
Hi Simone, Thank you for your wonderful review, we really appreciate you sharing your thoughts. We look forward to helping you with your future costume needs. :)
Great Costumes and Staff
Helpful and happy staff. Always great to see a smiling face. Store is great too
September 24, 2022
Reply from Cracker Jack Costumes
Hi Caitlin, Thank you for your wonderful review, we really appreciate you sharing your thoughts. We look forward to helping you with your future costume needs. :)
Great Star Trek Uniform From Cracker Jack Costumes
Cracker Jack Costumes had exactly what I wanted , in the size I wanted . I ordered online and the product was just as described on their helpful page. I am extremely pleased with my purchase and shall use them again.
September 15, 2022
Reply from Cracker Jack Costumes
Hi Yvonne, Thank you for your wonderful review, we really appreciate you sharing your thoughts and look forward to helping you with your future costume needs. :)
Great Gatsby
I ordered some costume accessories on line from your store. The website is very easy to manoeuvre around.
I cannot believe how quickly the parcel arrived. Everything was exactly as seen on the website.
Thank you we will enjoy using the accessories at our Great Gatsby night.
August 30, 2022
Reply from Cracker Jack Costumes
Hi Jacklyn, Thank you for your wonderful review and we always like to hear that our customers enjoyed their special night out. We look forward to helping you with your future costume needs. :)
Exceptional customer service
Exceptional customer service. Shipped same day and arrived the next morning!
September 8, 2022
Reply from Cracker Jack Costumes
Hi Ashleigh, Thank you for your review, we really appreciate you sharing your thoughts. We look forward to helping you with your future costume needs. :)
Poor instore experience
Five stars for your online shopping experience.
Great search engine
Easy ordering process.
Three stars instore.
We stood and waited for over 7 minutes to be served.
No one spoke to us and the young woman (who sat at the computer behind the desk completely ignored us)
After 7 minutes of waiting (I had to be at Riverfire for work by 2:45pm) I politely asked if we could pick up our order.
The young woman mumbled a complaint about not working, but begrudgingly stated she could help us with that "maybe". She asked for a name, by which I explained the order did not ask for one, but I could give her the confirmation code.
She again looked at me and requested a name.
I again politely responded that the order did not ask for a name, but gave her the order confirmation number.
A older woman helping another customer with costume fittings stated that this was correct and confirmed our order.
We walked out of the store 10 minutes later.
I would definitely just opt for postage in future.
My first time instore experience was not very positive for a simple "pick up"
September 6, 2022
Reply from Cracker Jack Costumes
Thanks for the feedback Amanda!
The staff member you mentioned was on their break and completing some personal documentation on the computer at the time. The rest of our team were busy assisting other customers, but we are glad to hear that they were able to help you out! Hope you had a great time at Riverfire!
Kind Regards,
The Team at CrackerJack Costumes
Excellent transaction, great product
Excellent transaction, great product - would definitely use again
September 5, 2022
Reply from Cracker Jack Costumes
Hi Dolores,
Glad to hear you found the ordering process simple and that the product worked out for you!
Happy to help out again for your future needs!
Kind regards,
The Team at CrackerJack Costumes
A costume for book week
I searched high and low the week before book week for a dog costume for my two year old. This was the only store I could find the right look and size. Great selection of costumes but prices are quite high. My item was posted express and received in good time. The only complaint I had would be the picture of the costume didn’t entirely match what was received, as in the collar tag was not metal as expected, just material stitched on.
September 2, 2022
Reply from Cracker Jack Costumes
Hi Krystal,
So glad we had what you needed for Book Week!
Thank you for the feedback on the costume as well!
Kind regards,
The Team at CrackerJack Costumes
You had what I wanted at a good price
August 29, 2022
Reply from Cracker Jack Costumes
Hi Jennifer,
Glad to hear we had what you were looking for!
Kind regards,
The Team at CrackerJack Costumes
Incorrect sizing stated by company
My autistic boy was devasted at book week when we realised that the costume meant to fit size 12 to 14 was actually more suited to size 6. This caused lots of stress to my child and myself. The sizing is not as it states... I do not recommend!!!!
August 26, 2022
Reply from Cracker Jack Costumes
Hi Alyse,
Very sorry to hear that the costume did not work out. You are more than welcome to send it back for a refund, and we are happy to discuss any sizing concerns over the phone prior to sending costumes out to avoid this confusion.
The costume ordered was stated as a child's medium with the following measurements (that were provided by the costume supplier): Height - 120-130cm, Chest - 67cm, Waist - 60cm, Hips - 72cm. Not to sure where the confusion with the age has come from, but we have added an approximate age to make this sizing apparently clear.
Again very sorry that your child has suffered distress over this and for any undue stress this has caused you, that is definitely not our intent. We are more than happy to work with you to find a solution.
Kindest regards,
Kim at CrackerJack Costumes
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