cradlemasks.com Reviews 

121
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

A second purchase of these masks - we find them comfortable and reassuring. Have also purchased some for an elderly family member. Prompt delivery.

Rated 4 out of 5 stars

I have routinely bought these FFP2 masks from the beginning of the pandemic and found them very comfortable to wear for 6 hour shifts. However recently the packaging has changed, not a problem but als... See more

Rated 3 out of 5 stars

I paid for the fastest delivery option but it took ages to ship and only just arrived in time, creating stress. Also I made two different purchases and paid shipping twice (because it wasnt clear at c... See more

Company replied

Rated 4 out of 5 stars

Arrived promptly, a well fitting mask with the benefit of my glasses not steaming up! One small problem, the ear strings are too short so my earlobes are bent forward, not a problem for a quick dash i... See more

Company replied

Company details

  1. Medical Equipment Supplier

Information provided by various external sources

Cradle supplies a range of premium protective face masks to help prevent the spread of Covid-19. For every KN95 mask sold we make a donation to the NHS Charities Together fund to support NHS staff caring for Covid-19 patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

121 reviews

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4.3

All reviews

(121)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Re- purchase

A second purchase of these masks - we find them comfortable and reassuring. Have also purchased some for an elderly family member. Prompt delivery.

November 24, 2022
Rated 4 out of 5 stars

I have routinely bought these FFP2…

I have routinely bought these FFP2 masks from the beginning of the pandemic and found them very comfortable to wear for 6 hour shifts. However recently the packaging has changed, not a problem but also the ear loops are now tighter than they where, causing some discomfort. They're still ok for 6 hours but not as good as they used to be.

July 11, 2022
Rated 4 out of 5 stars

Great service

Very happy with service and products. My only quibble is that, if you have a subscription, there's no way to change delivery dates/frequency. However, when I contacted the company they quickly suspended the subscription until I am ready for the next delivery.

May 20, 2022
Rated 4 out of 5 stars

Disappointing initially but finally resolved

Further update: Following a further email exchange, I got a very nice reply saying there had been a mix-up at their end and I had actually received the wrong masks. The correct ones were sent out and they were exactly what I was expecting. I’m happy to amend my review but it’s only 4 stars because of the hassle of getting it sorted. Otherwise, I’m much happier. Thanks to Chris in Customer Service 🙏🏻

Update: i got a reply but was told I’d ordered the basic mask so went back to check my order. The photograph that accompanies the mask I’d ordered shows a completely different sturdier mask. So your advertising is seriously misleading.

I’d wanted the washable face masks but you’re out of stock. As a temporary measure i was persuaded to get the masks as illustrated in your promotional photo. You are either sloppy or deceitful so I’ve removed a star.

The delivery time and notifications were absolutely fine but I was convinced I was getting something more robust than normal blue disposable masks from China. I could have bought them in the local chemist.

April 29, 2022
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Reply from cradlemasks.com

Very sorry that you are disappointed with the masks you ordered. We do have multiple types of masks available however you did order the basic level surgical mask. Do come back to the site if you would like a more premium mask.

Rated 4 out of 5 stars

Best masks on the market

These are the best masks on the market. I have been buying them for a while and they have enabled me to travel, be in crowded spaces, feel comfortable and as yet not pick up Covid. Customer service was excellent when I had a problem with one mask, however customer service seems to have disappeared since the masks have gone out of stock which is disappointing and the reason for only 4 stars.

March 31, 2022
Unprompted review
Rated 4 out of 5 stars

Nice masks

The masks are fine, light, breathable and fit well. However, they are slightly pricey and delivery took over a week.

March 6, 2022
Rated 5 out of 5 stars

The best masks on the market

These are easily the best masks on the market.

I recently took a weeklong trip to Orlando. This meant I would need to wear a mask on the nine hour flight, at the airport, and in indoor locations during my trip. Omicron is raging in Florida and I was warned by friends who live there that I would definitely catch COVID if I took the trip.

Well, first, I did not catch COVID during the trip. Why? Because these masks work. I didn't limit my activities. I sat in crowded theatres, ate in indoor restaurants, and stood in long, busy queues. But I wore these masks.

But here's the other thing. They are insanely comfortable. I hate masks. And the standard N95s are miserable to wear: especially on a nine hour flight.

But these things are soft and comfortable and better by far than anything else I've tried.

Frustratingly, they're out of stock at the moment, but as soon as they're back in stock I'm buying more.

February 17, 2022
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Reply from cradlemasks.com

Thanks so much for your glowing review Matthew! We're delighted you're so happy with the masks. And very sorry that we are currently out of stock. We hope to have some news on this soon!

Rated 5 out of 5 stars

A really comfortable face covering

A really comfortable, roomy and easy to wear face covering. Would like to buy another one when you have re-stocked. Thank you

February 15, 2022
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Reply from cradlemasks.com

thanks so much Alison!

Rated 5 out of 5 stars

Comfortable and effective mask

Comfortable and effective mask. Was attracted by the protection it offered and the extra hygiene features. More comfortable to wear than the traditional white FFP2 masks.

February 3, 2022
Rated 5 out of 5 stars

Very well made mask

Very well made mask. Covers very well. Could have been slightly shorter for me but think it may be just getting used to the size after a smaller cloth mask

February 3, 2022
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Reply from cradlemasks.com

Thanks Eunice - happy that you're pleased with it.

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