Crafthub Reviews 

Delivery took a bit but update mails were sent. Quality of the puzzle is very good and the colours are nice. The size of the puzzle is smaller than put on the box but that's not a problem for me. The puzzle is delivered in a plastic box which makes sure that the pieces are not broken. A paper is added with an example of the puzzle as a reference to start building your set. I will buy another one since my daughter and I had a lot of fun.

Terrible customer service. Be warned.
I received an email stating that my order was delivered but it wasn't. I emailed customer service and was told that according to the post office it had been delivered. I replied that it hadn't been and received no reply. This was on Monday. The next day, my neighbor came over with my package, it was delivered to his address. Had he not brought it to me, I would have just been screwed and Crafthub doest care. The representative was named Anna .

Bought 2 puzzles for Christmas presents expecting them to come in the lovely box shown on the ad. Unfortunately I hadn’t realised that I needed to select the box so they came in plastic containers. I contacted Customer Services who were very helpful in sorting it out for me.
The puzzles look lovely and are something a bit different for those who love jigsaws.

Puzzels are packed in small plastic boxes so you can start putting them together straight away. They are very pretty with quite small pieces. The package arrived 3 weeks after ordering. Reliable customer service, I sent them an email and received an answer within 2 hours(!).

As bad as it gets... Sent the item using an incomplete address. Of course the delivery attempt failed. We could not pick it up because we never got the notification of the attempted delivery. After complaining they wanted to charge an extra 9 Eur for re-delivery. When we said no, they cancelled the order but still want us to pay the cost of the failed delivery. They do not understand that if they don't use the proper address and the delivery fails it is not the customer responsibility to pay for the shipping costs... avoid them if you don't want to get cheated out of your money

Very nice puzzles, good build quality.
We ordered multiple and one had some pieces missing.. without issues and charges we received a new (complete) one.
Happy customer

Friendly customer service. One of my puzzles missed a piece and they immediately sent me a new puzzle. Many companies could take an example of this!

I stated before I was missing pieces. They got back to me right away to make it right. Great company ,

These puzzles have some kind of strong chemical on them that burns your eyes and nose. Anna contacted me and explained that the smell is from the process used to cut the wood. She has emailed me several times regarding this issue and has been very helpful.

Nonstop harassment via constant newsletters which get sent despite never opting in and despite multiple requests to get taken off their lists. They sent several advertisement emails daily after order and before they even managed to send out the package, which at no point was traceable.
Extremely unprofessional and zero customer friendliness. Sending "polite" emails does not cut it!
Despicable abuse of customer data and intrusion into privacy. This has been ongoing now for over 2 months
My advise: do not order with them if you dont want your data abused for excessive advertisement

I would have given zero! I ordered 3 puzzles for gifts weeks ago. My order has not turned up and I get no answers to my emails. That’s £30 I shall never see again

Jigsaw was of good quality. Arrived earlier than expected.

I believe I did this before but here it goes. I ordered puzzles from this company and loved them immediately. They were gorgeous and thick. They were a little difficult but that’s what I like about puzzles. The puzzles were packed very carefully and included a box to save them in. I love my purchase and will buy again.

They are not closing it is a scam and every Christmas they start advertising this false information about closing to gain sales. I received one of my puzzles with a piece missing and after 3 months I still have not had this resolved!!! Very unhappy. They also use various other business names!! Like Elon puzzles, quordle, elon, puzzlebazaar..for example

Beautiful, unusual jigsaw. Mermaid design. Pretty colours.

I have received two orders from Crafthub. The puzzles themselves are well crafted, and a fun way to change up the way you do puzzles! Each puzzle is crafted with the theme of the puzzle, contains many unique and different shapes of the theme, and almost every animal is smiling at you *if you flip the jig or hold it up you can see the crafted designs and faces. The customer service team has gone above and beyond to ensure that any issues with the first order were corrected. I received new puzzles and appreciate the time and care taken by the Crafthub team to make sure I was completely satisfied with my experience!

Wow! What's the point of being a. NL company of it comes from China? I paid more so that it wouldn't take forever to arrive. So disappointed! Now, I don't even know when and IF it's going to arrive.
Would no recommend.

The YouTube video which first attracted me to buy a CraftHub product clearly showed the jigsaw to be presented in a fabric bag inside a wooden box. For the bee jigsaw which I purchased the order page clearly show it packaged in a wooden box. When it arrived it was in a standard plastic bag inside a standard plastic container with the picture untidily folded inside. Since this was purchased for a gift I am very disappointed. This is a clear case of misleading advertising.

As instructed on the website, I sent customer services a message. I waited two days for a reply (none received) before leaving this TrustPilot review.

On 19-Sep-23 I received the following message from TrustPilot 'Crafthub would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline'. This response has taken seven weeks & I no longer have the emails or order number, but sending this message seems a convenient way for CraftHub to have the review removed. I have supplied all information requested except a reference number.

On 17-Jun-24 I received the following reply from CraftHub. I have responded to this post from them

Hi,

Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly.

'Please contact our dedicated support team (email address) with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution.

We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience.

Best regards'

I receive an immediate response to my email

'Hey Sue!

Just a quick note to let you know we have received your message and a member of our team will respond to you within 12-24 hours, but please allow a total of one business day as response times may fluctuate due to an influx in support tickets.

If you happen to email us on a Friday after business hours we will get back to you when we are back in the office on Monday morning.

Sending multiple messages could delay response time (and put you at the back of the ticket-queue) — we advise opening one support ticket for the quickest resolution time 😀'

missing pieces, extra duplicate pieces, colors were faded on puzzles, chipped on wooden pieces. spent $48. on 3 puzzles.that had to be trashed.. back and forth communication for 2 months. finally gave me a $9.77 refund.. dont waste your money

The colors are great BUT… these are very frustrating puzzles and very small compared to the advertisements. The pieces fall apart when you try to arrange them. Very few “click” together. I won’t buy anymore even though the picture and colors are great. They need to make the pieces stay together and be truthful of the size.