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CraftInsure Reviews 1,268

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and the ease of obtaining quotes and policies. Many praise the excellent service, noting the helpful and informative staff who provide professional guidance and attention to detail. The user-friendly website and straightforward process are also consistently mentioned, making the overall experience quick and efficient. However, some customers also noted issues with the website being difficult to use and the chat service being frustrating. A few other people also felt that the valuation of their motor was too low and expressed dissatisfaction with significant premium increases without clear justification.

What people talk about most

Price

Customers had positive experiences with price, often receiving competitive and reasonable quotes that led to... See more

Service

Users describe positive interactions with service, highlighting it as top-notch, brilliant, and quick, with... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy to use, quick,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Website

People report positive experiences with the website, finding it easy to use and navigate for tasks like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more

Company replied

Rated 5 out of 5 stars

After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more

Company replied

Rated 5 out of 5 stars

When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more

Company replied

Rated 5 out of 5 stars

After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... See more

Company replied


Company details

  1. Insurance Broker

About CraftInsure

Written by the company


We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.

Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.

As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.

When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

I dealt with Alina to insure a 3rd boat…

I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the next day
It was such a pleasant surprise to deal with a person and company that seemed to be so helpful kept to their word and to top it off provided a very competitive quote
Thanks Alina your a credit to craftinsure

June 12, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars
CraftInsure logo

Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars
CraftInsure logo

Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, delivered exactly what was promised, phoned back on time and very knowledgable,

June 10, 2026
Unprompted review
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Easy to set up - good service

Easy to use and able to answer questions to give an accurate insurance policy for my needs

June 10, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Great value and simple to set up

Great value, easy to navigate the site. When I had a query I then phoned up and got some very helpful info straight away

June 5, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Phone answered quickly and within two…

Phone answered quickly and within two minutes. Helpful informative staff. Competitive quote quickly translated into a policy. Well done.

June 8, 2026
Unprompted review
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

It was fast and easy and the price was…

It was fast and easy and the price was fare

June 5, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Straightforward

June 5, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Renewal

After having a renewal with an increase of more than I expected, Debbie came up with a price that I was happy with staying with Craftinsure for another year.

June 3, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Brilliant service Sara was fantastic…

Brilliant service Sara was fantastic taking her time with me as I am 68 and not the best hearing on a phone.
Price was great
Top service would definitely recommend.

June 4, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Easy set up

Quick and straightforward no nonsense, got insured straight away.

May 28, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

All went smoothly

All went smoothly

May 30, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

A non complicated insurance co

After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms for my day boat.
Really pleased with the ease of Craftinsure

May 27, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Very happy

Very happy, good level of cover with no fuss

May 29, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Real people who answer the telephone

Got quoted an acceptable premium by an experienced advisor

May 29, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Pleasant staff took time to sort out my…

Pleasant staff took time to sort out my requirements in a friendly and efficient manner.

May 27, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up, very good price for my boat insurance. Everything made simple. Thank you.

May 1, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Application was simple to do and went…

Application was simple to do and went through with no hassle.

May 27, 2026
CraftInsure logo

Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Very easy to do business with

Very easy to do business with, got talking to a real person straight away.

May 22, 2026
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Reply from CraftInsure

Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.

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