Craftyflair 

Currently very unhappy with Crafty Flair. I made an order in December which I did not receive until mid January. I don't however blame the shop for that as there have been postal strikes and that sort of thing is out of their control. However, my order was not complete. I have contacted them twice now, once via email and once on WhatsApp with zero response on how they are going to resolve the fact that part of my order is missing.

I have had poor service in the past from Crafty Flair, including orders not arriving on time and items being out of stock, even though they were showing as 'in stock'. I was assured by the owner that this was due to 1. People stealing stock from the shop 2. It was too hot to go into the shop to pick my order 3. Items marked as 'in stock' weren't because there was a delay in receiving it from the manufacturer. 4. Things would improve once they had closed their physical shop and concentrated purely on online business. With this in mind I decided to give them another chance, but guess what; despite paying extra for 1st Class RM 24 hour postage, I am still waiting a week later for my stuff to arrive. No communication, no explanation, no response to my message to them. Yes, they are competitively priced, but the service is atrocious and it would appear from other people's reviews on here that I am not the only one who thinks so. My advice, get it somewhere else - it may cost a little more but at least you'll have the pleasure of receiving it!

I would like to review my original rating of one star to five I have since spoken to Paul and there was a genuine mistake very pleasant person to deal with and will definitely shop here again.

This is an UPDATE to my previous 1 star rating.

Following discussions with the owner of the business, I can now confirm the following: The item ordered was supposed to have been delivered by courier direct from the manufacturer. However, it appears that somehow, the original order got lost by the courier, twice. Following an investigation by the owner of Crafty Flair, I am now happy to confirm the safe arrival of the product originally ordered. It should be noted that prior to leaving the 1 star review, I did actually contact the company twice but without any satisfactory result. Therefore, the 1 star review was left.

The owner appears to have done alot of background work trying to resolve this situation on my behalf, and offered to give me a full refund of the order as well as ensuring the item got delivered. For this, I am more than happy to say a huge "Thank You" to her, and also to now leave a 5 star review for her business.

It's always difficult in situations like this, but I have to be fair. The owner has gone out of her way to resolve this issue, and so my revised review, I feel, is more than justified.

Ordered items 2 weeks ago for next day delivery. Nothing has arrived as yet. Contacted them 19th November and was told they don't dispatch the item because its made of glass. Its shipped by a third party. 22nd November contacted them again and was told their dispatch company had sent another item out YESTERDAY. Why wasn't I told this yesterday? Simply not good enough. You pay for next day delivery and 2 weeks later its still not arrived. Time for a full refund I think, and I'll spend my hard earned cash with a more reputable company. My advice would be to avoid these people!

** PLEASE SEE MY REVISED REVIEW BELOW **

Very poor customer service, missing items from my order, didn't respond to emails and no refund, would not recommend

Ordered on 21st Sept and paid extra for priority delivery, expected my items to arrive within 3 working days.

Nothing received by 28th Sept so phoned and left a message. No response so emailed for an update.

Email received early hours of 29th Sept explaining reason for the delay and confirming parcel was posted on the 28th. I am aware that there was a 2 day post strike.

Parcel had still not arrived by 4th Oct so further phone message left and email sent. Again no reply.

Parcel finally arrived today, 2 weeks after order.

Products are lovely and box well packed but communication has been all but non-existant.

A simple email to confirm the initial delay would have put my mind at rest. Think you could also have honoured the priority delivery that I paid for and sent all of the other items to me within the timescale.

Sadly I won't use your shop again and that is due to your poor communication and not your excellent products.

Order placed 19/072022, no updates, order has still not arrived. Have e-mailed them today with no response, left messages for them to call me with no response. Will open a case with my bank for a refund

My parcel arrived on time and well packaged well done.

Good value prices and selection of products. Fast dispatch with no issues. Would have been five stars but I have only one complaint - whilst browsing the website, when you come to end of a page and the next page refreshes it takes you all the way to the beginning again, which is a faff. Great service otherwise

Despite order going astray in the mail I was well satisfied with the service. A prompt order after I got in touch.

Quick delivery and well packaged. Good service all round.

I bought the 2 recently advertised embossing folders, Floral Vines and Honeycomb Trellis. I have used them both. They are great, and I was particularly pleased as they fit on 5x7cm card blanks.
I am also waiting with interest to see if Craftyflair is able to produce a die with the words 'Have a great day', which I have requested! Thank you. Pauline.

I have been very happy with my orders . Crafty flair sent my orders straight way . Will be ordering again from them .

Great prices, excellent customer service!

Great products and great prices

I use Craftyflair for almost all of my crafting needs. I struggle to think what they DON'T supply, so wide is their range of products. Combine that with outstanding customer service, very competitive prices and a truly personal touch towards customers and you would struggle to find better!

I had ordered this item from another supplier but they had sold out, I hunted for a reliable company to complete my collection, thank you for doing that!
I will use you again in the future!

The team at Craftyflair are great. Paul has been so helpful and the prices are exceptional. I would definitely recommend Craftyflair to all my crafty friends.