Crate Club Reviews 807

I was wanting to know how to change my shipping address, Sam P. Was able to give me step by step instructions with no problems. I got my address change in no time! Thank you for the help!

They help what needed to be done and happy what I get

Cherry is the best!
She helped me with my questions in a prompt & professional manner.
Clone her if you are able!

Crate Club was quick and their package was equipped with what I was hoping for plus I got a free digital; membdrship to their online news websites for free. Crate Club is most definitnely wotrth the money

I talked with a customer service person and they satisfied all my needs.

Oliver did a great job in handling my request

Quick response time that was made personable from the administrative staff! Love it!

Thanks to Marie M. for explaining the purchase and shipping process for my Son In Law. He is prior Active Duty and is always asking about my subscription and the items I receive. Now he will get his own Crate Club Crate!.

Got the premium subscription and received a bottle opener, safety glasses, and an empty sunglass case. Not worth the money. If it was once veteran run they now only care about your money.

I ordered a platinum crate for 399 as a gift. I had very high expectations. I was worried based on other reviews on the Internet. Especially afraid of receiving a box of items that have been coming from CC for the last year. The chat agent at the time assured me my Crate would have new items. No CC house branded items. Well my Crate arrived full of CC branded items. Not good and disappointing. I got on the chat and spoke to Cane. As it turns out my Crate was missing some items. She put in a warehouse request to get those to me. Even better she followed up with me the next day and provided shipping details. Great customer service. Honestly I did not expect this level of customer service based on the product. Usually they go hand in hand. Great job Cane!

The SOFREP/Crate Club support I have received has always resolved the issue - and in a friendly manner. I appreciate the time and effort spent on my behalf!

I have had to use customer support with other membership befor but with Sofrep Support . I have the few time that I have Febray s and cherry got back to me quickly and and with some of the best Service that I have had so far .they also make sure thing get right and at the same time and always have the customer in mine and make sure what they help out in that it is right for the customer and I naver had customer support that has been straight to the point for helping the customer and care very much for the customer getting the problem taking care of thank you Sofrep for Best customer service I had in my years so far and for the two Cherry and Fabray's I thank you for the two time that I have dealt with my problem with my membership you both having fix the problem fast and easy for me

Only dealing with their online support for the SOFREP app, but customer service was nothing short of phenomenal! Febray was lightning fast to respond with my issue and saw it out through the whole correction process! Wish everyone was so thorough! Outstanding work guys, keep rolling!

Cherry helped explain everything I had a question about and helped me track my crates! She was very nice and helpful. Thank you Cherry for all your help!

I would give them 0 stars if that was an option. Paid 30$ for two water pouches that I could buy for 1$ each and a pack of crate club cards..... Paying to get robbed, steer clear of this company.

I recently had trouble with my login process. I received a rapid response from Febray explaining that tech support was making a bug fix to the app. 24 hours later Febray followed up with instructions for me and, Voila! I am back up and running!
Thank you Febray!

Some of the stuff is a bit cheesy, but the eyewear and flashlights, knives and multitools, even the watch was all pretty sweet. JUST did a chat with Oliver about an account question and he cleared it right up, fast and friendly. Very happy customer here.