Had a wonderful experience with their customer service which is excellent. I highly recommend this company for great customer service and their crates are strong and sturdy. Will use them again in fut... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience, I made a mistake and selected the wrong week, after a short phone call they delivered the next day, both the gents that dropped off and picked up the crates were lovely and really he... See more
I ordered crates from Crate Hire UK to store furnishings for our glamping tents over winter, and the experience was fantastic! Their team offered great advice on crate selection and packing tips. The... See more
Amazing service! I've never organised office move before and they were so helpful and gave me few good advices which made the whole process stress free. We used their crates, screen protectors and tro... See more
Company replied
Company details
Written by the company
The Nation's favourite crate hire and rental service to help you move your office and home easily.
Crate Hire UK
Written by the company
- Fast Next Day Delivery
- Fast next day delivery as standard to anywhere in the UK.
- Easy Online Ordering
- Fast and easy online booking to help you move your office and home.
- 100% UK Coverage
- Nationwide crate rental services at affordable prices.
- Largest Range of Equipment
- You have the largest range of equipment to choose from in the UK.
- Multiple Depot Locations
- Nationwide crate rental depots to ensure great service quickly.
- Timed Deliveries
- Need your delivery at a certain time? We can deliver at a time that suits you. (Mon-Fri 9-5)
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- 0800 048 5769
- info@cratehire-uk.co.uk
- cratehire-uk.co.uk
4.8
Excellent
476 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service
September 10, 2018
Unprompted review
Reply from Crate Hire UK
Dear Lee,
Thank you for taking the time to leave a review. We are really pleased you found our service great and look forward to helping you again soon!
The Crate Hire Team
Excellent
Efficient, on time, polite and friendly. Would not chose a different company to help us with this service
September 8, 2018
Unprompted review
Reply from Crate Hire UK
Dear Sue,
Thank you so much for leaving such a great review. We try really hard to make sure your move is as stress-free as possible. Its always good to know that you wouldn't go anywhere else for your crate hire. Please spread the word if you know anyone else who could benefit.
Thanks again!
The Crate Hire Team
You need better directions to the London storage facility
The experience would've be 5 starts if not for the complexity of locating the collection warehouse in London.
I was collecting crates in my own. I put the address (151 Scrubs Lane) in the google maps, but the navigator directed me only the Texaco gas station which is before the place where warehouse is situated. To approach the warehouse you need to drive further down the road from A40 (I will say at least 700 meters, or maybe more), pass under the rail bridge and only then turn to the warehouse facility.
So if the information can be updated on the website to help future customers to locate the place it would be very good.
September 5, 2018
Unprompted review
Reply from Crate Hire UK
Dear Dmitry,
Thank you so much for leaving us a good review and great feedback on how we can help our customers. We will look into making finding us easier.
We hope your move went well and hope to help you again in the future.
The Crate Hire Team
Really efficient
Really efficient. They did exactly what they said they would. Meant the office move went very smoothly.
August 31, 2018
Unprompted review
Reply from Crate Hire UK
Dear Val,
Thank you for leaving great feedback for your crate services you received from us. We are really pleased your office move went smoothly.
We look forward to helping you again soon!
Have a lovely weekend.
The Crate Hire Team
Ben in the office was very helpful and…
Ben in the office was very helpful and the service was easy and quick
August 24, 2018
Unprompted review
Reply from Crate Hire UK
Thank you Alex for leaving a top rated review for your crate hire we are so pleased that you found us helpful and the service we provided was quick and easy.
We look forward to helping you again soon.
The Crate Hire Team
Reply from Crate Hire UK
Than you for the five star review. we could not be more thrilled genuinely.
We look forward to helping you again with your moving equipment soon.
The Crate Hire Team
Good service
Good service, nice people, wayyyy better than asking newsagents for a thousand dicey walkers boxes
August 6, 2018
Unprompted review
Reply from Crate Hire UK
Hi Lauren,
Thank you so much for leaving us a great review and we whole heartedly agree that using plastic moving crates is better than using cardboard boxes for moving your home. Hope we can help you you again soon.
The Crate Hire Team
Easy to hire
Easy to hire, good variety of crates and accessories, arrived on time, did the job, were picked up on time. All good and would definitely use next time.
August 2, 2018
Unprompted review
Reply from Crate Hire UK
Hi Simon,
Thank you for the five star Crate review we are thrilled that you found our services easy and efficient. We look forward to helping you again soon.
The Crate Hire Team
Excellent service
Excellent service, friendly staff. Nothing to complain about at all.
July 29, 2018
Unprompted review
Reply from Crate Hire UK
Amazing review, thank you so much. Glad we could help and look forward to helping you again soon.
The Crate Hire Team
Very Good 10/10
Very good company to assit with providing moving Crate for an office move - they were particularly helpful when i had to move the collection date at the last minute and allow us to keep the crates for a extra time we required.
July 27, 2018
Unprompted review
Reply from Crate Hire UK
Hi Helen,
Thank you so much for leaving us a fantastic review for your office moving crates. We are so pleased we could help you.
We look forward to helping you again soon.
The Crate Hire Team
Very helpfull and reliable service.
July 26, 2018
Unprompted review
Reply from Crate Hire UK
Hi David,
Thank you for finding the time to leave us such a great review, we are so pleased you found our crate rental service helpful and reliable and look forward to helping you with moving crates in the future.
The Crate Hire Team
Efficient delivery and collection…
Efficient delivery and collection service.
Pleasant delivery drivers too.
July 26, 2018
Unprompted review
Reply from Crate Hire UK
Hi Jackie,
We are really pleased you left us a great top rated review for our crate rental services. We look forward to helping you again soon.
The Crate Hire Team
Good price
Good price, great service response when I had to get the crates picked earlier than planned
July 20, 2018
Unprompted review
Reply from Crate Hire UK
We are so pleased you found your moving crates and service responsive and affordable. We try hard to ensure our customers have the best experience possible. We look forward to helping you again soon.
The Crate Hire Team
Fantastic service
Fantastic service! Quick and easy delivery and collection, just what we needed to take the stress out of our move. Thanks again!
July 16, 2018
Unprompted review
Reply from Crate Hire UK
So pleased we took the stress out of your move. We look forward to helping you again next time you require moving crates.
The Crate Hire Team
Great Service
From ordering, delivery, collection and service, all of it was a easy, friendly and stress free. I will definitely be using Crate Hire UK again in the future.
July 12, 2018
Unprompted review
Reply from Crate Hire UK
Thanks Paul,
What a great review! We are so pleased you found our service easy, friendly and stress free.
We look forward to helping you again soon.
The Crate Hire Team
Full security roll cages arrived in…
Full security roll cages arrived in good time however I didn't get the correct order. 3 out of the 6 cages I hired were incorrect. I spoke to Ben, who was very helpful, and he organised for replacements to be sent. These didn't arrive until after I needed to start using them though which caused an issue. Overall good product, would have just liked what I ordered to have arrived in the first delivery.
July 6, 2018
Unprompted review
Reply from Crate Hire UK
Hi Angela,
Thank you for leaving us a good review. We are really sorry not all the rollcages you hired were the correct ones. We have put safeguards in place around stock levels to prevent a similar thing happening. I hope you can give us a chance to redeem ourselves the next time you have a roll cage rental requirement.
The Crate Hire Team
Reply from Crate Hire UK
Hi Laura,
Thank you for leaving us a great five star review for your hire crates. We very much look forward to helping you again soon.
The Crate Hire Team
Very reliable
Dropped off and picked up crates as and when promised. Only fault is one of the crates was quite dirty.
July 3, 2018
Unprompted review
Reply from Crate Hire UK
Hi Leanne,
Thank you for taking the time to write a review. We are sorry you received a dirty crate in your stack. We have upped all efforts on keeping our crates clean.
The Crate Hire Team
Prompt, efficient and reliable
Prompt, efficient and reliable service. Have used Crate Hire UK twice now and crates have been delivered and collected on time as ordered.
June 27, 2018
Unprompted review
Reply from Crate Hire UK
Thank you for leaving us a great top rated review for your crate hire. We are so pleased you find our service prompt and reliable and we always look forward to helping you with your crate applications.
The Crate Hire Team
Absolutely brilliant service
Absolutely brilliant service. It all seems a bit 'too easy' when you are about to book online and I was waiting for the problems to start - we had none.
Crates arrived exactly when expected and brought up a very convoluted route by the delivery drivers with no complaints. We then needed to extend the hire period and again, this was dealt with cheerfully and quickly. We received invoices promptly so our accounts dept. were happy. The crates are very sturdy and stackable and we hired a trolley to help move everything around which was definitely worth the extra (small) amount. Collection was just as easy as delivery. A+.
This was for our office move but I would confidently recommend this method to office moves and home moves.
June 27, 2018
Unprompted review
Reply from Crate Hire UK
Hi Jo,
We were so thrilled by your great review. It is probably the best review we have ever had for our crate hire services. Thank you so much we are so pleased we could help. If you could leave a google review also that would be fantastic too.
Looking forward to helping you again soon.
The Crate Hire Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.