The support team is amazing they have answered any kind of question I had and relatively quickly than other services. The only issue is with the app, the ai just gets laggy sometimes and in order to c... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
I needed some guidance on the course and the support team quickly responded and even when i had multiple extra question they stayed with me and answered each question i have asked! Thanks for the serv... See more
They replied fairly quick on the discord to activate my crayo account
Company replied
Company details
Written by the company
Crayo is an AI-powered platform designed to help creators generate viral-ready short-form content in seconds. We offer a range of tools, including AI voiceovers, subtitles, gameplay optimization, and video editing features like split-screen, fake texts, and more. With Crayo, users can quickly create engaging videos for platforms like TikTok, Shorts, and Instagram, all without needing extensive editing skills. Trusted by over 2.1 million users, Crayo simplifies the video creation process, making it easy to produce monetizable content at scale.
Contact info
United States
- support@crayo.ai
- crayo.ai
3.7
Average
174 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Great support team
The support team consistently exceeds expectations, always ready for anything and handle it with caution and care. Bug fixes and feature requests are being handled swiftly and efficiently. Overall a hard working team, 100% recommend!
September 4, 2024
Unprompted review
Reply from Crayo
Thank you for your outstanding feedback!
We're thrilled to hear about your experience with our support team. It's wonderful to know that you've found our team consistently helpful, thorough, and attentive in handling both technical issues and feature requests. We take pride in providing swift, careful assistance while continuously improving our platform. We appreciate you taking the time to share your experience and recommendation with others.
Their support team is really helpfull
September 3, 2024
Unprompted review
Reply from Crayo
Thank you for your kind feedback!
We're delighted to hear you had a positive experience with our support team at Crayo. We strive to provide helpful assistance to all our users, and we appreciate you taking the time to share your experience.
I accidentally bougt something
I accidentally bougt something on the website, and i reached out to the support team and asked if i could get a refund. So they said that in their policy it says that the plans are non-refundable but they made an exception for me and i was really glad about that.
August 26, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your experience!
We appreciate you highlighting how our support team was able to assist with your situation. While our standard policy regarding refunds remains in place, we're glad we could help resolve your accidental purchase. We strive to provide understanding and helpful service to our users at Crayo, and we appreciate you taking the time to share your positive experience.
Reply from Crayo
Thank you for your positive feedback!
We're delighted to hear that you had a great experience with our support team at Crayo. We strive to provide excellent service to all our users, and we appreciate you taking the time to share your experience.
I paid £19 today and made three videos
I paid £19 today and made three videos, which are horrible. I tried to generate another video, but it says I have no credits left. How could I have paid £19 for 60 seconds of video that isn't good?
August 21, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns about video quality and credits. We want to help you get better results from our platform.
Please reach out to our support team through Discord or at support@crayo.ai with your project URL links and examples of the specific quality issues you're experiencing. We can help troubleshoot these concerns and provide guidance on optimizing your video settings. We can also compensate for any credits that were lost during this process.
We're committed to helping you create content that meets your expectations. Thank you for bringing this matter to our attention.
Very good team great communication they…
Very good team great communication they really showed their support to me.
August 17, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're delighted that you had such a positive experience with our team's communication and support at Crayo. We strive to be there for all our users, and we appreciate you taking the time to share your experience.
AI video generator doesn't work as…
AI video generator doesn't work as advertised. They dont refund you if you can't work with the tools. customer service happens on discord that its full of spam.
August 15, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your feedback about our platform and customer experience. We want to help you get better results with our video generation tools.
Please reach out to our support team at support@crayo.ai with specific details about the issues you're encountering with our tools. We can help troubleshoot any technical difficulties and provide guidance on using the platform effectively.
good support
the support team was great and gave me extra credits due to bad AI voiceovers! Thank you Danny and Aleem!
August 11, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're delighted that Danny and Aleem were able to help you and provide compensation for the voice-over issues. We appreciate you taking the time to recognize their great support, and we're glad they could assist you effectively.
At first I had some issues and was…
At first I had some issues and was extremely concerned I thought I had lost my money and wouldn’t get what I paid for back. That was until I contacted the support team. They were very understandable and gave me my credits back.
August 8, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your experience!
We're glad our support team was able to address your initial concerns, help resolve the credit issue, and turn around what started as a worrying situation. We strive to be understanding and ensure our users get the full value of their purchase. We appreciate you taking the time to share how we were able to help.
Good software and Good staff only issue…
Good software and Good staff only issue is technical errors and an increase of video length.
August 10, 2024
Unprompted review
Reply from Crayo
Thank you for your feedback!
We're glad you've had a positive experience with our team and software. We understand your concerns about the technical errors and video length issues. If you're experiencing specific problems, please reach out to our support team through Discord or at support@crayo.ai with project URL links of the affected videos so we can help resolve these technical challenges.
Stay away - complete scam
‘stay away, horrible customer service. no refund policy. even after 30 minutes of use to realize the ads were deceiving and it works nothing like advertised.
August 9, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns about your experience with Crayo. If you're having trouble with specific features or finding the platform different from your expectations, we would like to help.
Please reach out to our support team through Discord or at support@crayo.ai with details about the specific issues you're encountering. We can provide guidance on using the platform effectively and address your concerns directly.
Thank you for bringing these matters to our attention.
I didn’t think I would get a refund
I didn’t think I would get a refund. But they helped me out and refunded all the charges that I requested a refund for.
August 7, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your positive experience!
We're glad our team was able to assist you with your refund request and resolve your billing concerns. We appreciate you taking the time to share how we were able to help.
I love everything about how it works
I love everything about how it works. Great AI!
August 7, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying your experience with Crayo's AI platform. We strive to provide effective tools for our creators, and we appreciate you taking the time to share your positive experience.
Great customer service got back to me…
Great customer service got back to me in minutes and resolved the issue I was dealing with, very friendly and helpful!
August 4, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're delighted that our team was able to quickly resolve your issue. It's great to hear that you found our support both friendly and helpful. We strive to provide prompt, effective assistance to all our users at Crayo, and we appreciate you taking the time to share your positive experience.
Absolute scam
Absolute scam. website is super slow and almost none of the tools work. it says you can only export 5 min videos but then doesn’t let you cut videos to the right length. super laggy when videos come out it’s HORRIBLE. and then when you cancel it gives you a “we’ll fix the problem or money back option” but when you go to fill the ticket out it just takes you to the discord where you can’t do anything
August 2, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your concerns about your experience with our platform. We want to address the technical issues you've encountered.
If you're experiencing problems with video length adjustment, export limitations, or lag, please reach out to our support team at support@crayo.ai or through Discord with specific examples and project URL links. We can help troubleshoot these technical challenges and improve your experience.
Regarding cancellation and support tickets, both our Discord channel and support@crayo.ai are actively monitored, and our team is ready to assist with any issues you're experiencing.
Thank you for bringing these matters to our attention.
Website had a glitch but I texted the…
Website had a glitch but I texted the customer service team and they were very helpful and in 3 days I had my money back.
July 24, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your feedback!
We're glad our support team was able to help resolve the technical issue and process your refund in a timely manner. We appreciate you taking the time to highlight your positive experience with our customer service.
Avoid at all cost
Unusefull, free tier advertised but "not available", cancelling the subscription is very hidden through bad UI choice (its the cancel button in the settings modal) with very unclear wording no support address. Avoid at all cost
July 29, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your feedback about your experience with our platform's interface. We want to clarify that subscription management, including cancellation, is available in the account settings. While we aim to make this process straightforward, we appreciate your feedback about the UI.
If you need any assistance, our support team is available through Discord or at support@crayo.ai. We're here to help with any questions about our subscription tiers or platform features.
Thank you for bringing these concerns to our attention.
Amazing AI tool and great staff willing…
Amazing AI tool and great staff willing to help.
July 28, 2024
Unprompted review
Reply from Crayo
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying our AI platform and had a positive experience with our team. We strive to provide both effective tools and helpful support at Crayo, and we appreciate you taking the time to share your experience.
The best AI Tool that i’ve seen in the Internet
The best AI Tool that i’ve seen in the internet.
Easy to understand and it makes these tiktok videos unbelievably quick. The best thing is i made a mistake and already paid for the whole year and i could easily contact the support team and got a refund. This is the best website i ever used and the support team is better than i’ve ever experienced.
July 29, 2024
Unprompted review
Reply from Crayo
Thank you for your amazing feedback!
We're thrilled to hear about your positive experience with both our platform and support team. It's wonderful to know that you found our AI tools easy to understand and efficient for creating TikTok content. We're glad we could help resolve your subscription situation promptly. We strive to maintain high standards for both our platform and customer service at Crayo, and we appreciate you taking the time to share your experience in such detail.
Mis read the type of a.i this was and…
Mis read the type of a.i this was and cancelled my subscription once I realised, they billed me anyway but the discord support team refunded me immediately
July 23, 2024
Unprompted review
Reply from Crayo
Thank you for sharing your experience!
We're glad our Discord support team was able to quickly assist you with your subscription concern and process your refund. We strive to provide prompt assistance when billing issues arise, and we appreciate you taking the time to highlight our team's responsiveness.
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