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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the customer service, highlighting the support team's quick responses and helpfulness. Reviewers frequently praise the staff for being friendly, professional, and efficient in resolving issues. The prompt response times are consistently mentioned as a positive aspect of their interactions. However, some people were dissatisfied with the user experience and the service itself. Specific concerns include core functions being broken, such as video export failures, and issues with editing capabilities like audio synchronization. Some customers also reported that advertised tools were not available after purchase, and the platform was not user-friendly for those without a digital marketing background.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Response time

Consumers find response times to be positive. Many customers praise the support team for being quick to... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers praise the platform as easy to... See more

Service

People report ambiguous experiences with service. Many consumers praise the fast and great service from... See more

Based on these reviews

Rated 4 out of 5 stars

The support team is amazing they have answered any kind of question I had and relatively quickly than other services. The only issue is with the app, the ai just gets laggy sometimes and in order to c... See more

Company replied

Rated 4 out of 5 stars

I needed some guidance on the course and the support team quickly responded and even when i had multiple extra question they stayed with me and answered each question i have asked! Thanks for the serv... See more


Company details

  1. Software Company
  2. Media Company

Written by the company

Crayo is an AI-powered platform designed to help creators generate viral-ready short-form content in seconds. We offer a range of tools, including AI voiceovers, subtitles, gameplay optimization, and video editing features like split-screen, fake texts, and more. With Crayo, users can quickly create engaging videos for platforms like TikTok, Shorts, and Instagram, all without needing extensive editing skills. Trusted by over 2.1 million users, Crayo simplifies the video creation process, making it easy to produce monetizable content at scale.


Contact info

3.7

Average

TrustScore 3.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible i completly regret purchase

Absolutly terrible. paying $40 for saving 2 minutes of time. you can only make 5 minute videos. the video comes out very pixilated and unprofessional. i am extremely unhappy with my experience using crayo.ai. im warning you now just use cap cut and save your money.

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

By far the best AI tool I have used

By far the best AI tool I have used. I started off with the hobby subscription and almost immediately upgraded to a higher tier. Customer service is also top notch! I needed help twice with different things and both times it was timely. I also love the fact support is run though discord, this way we can communicate when either side has the time to answer.

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

I would like a refund

I would like a refund. Your subtitle generator was not working correctly and would only do about 3/4 of my videos. I ended up spending more time than just making it myself. Their support email doesn't work. I am happy to take this down if I am simply refunded.

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer support

Terrible customer support ai is terrible, once I tried cancelling and refunding they started to waste my time and say your give us vague answers. It's a scam it's not a try it free not free trial and terrible services for the price

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

SUPER AWESOME COMPANY

Their services are exactly what is shown, but their customer service was the best I’ve received in I don’t know how long. Super great people who are willing to help fix a problem and just a perfect experience with them.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

By far the best AI tool!

I’ve tried several AI tools and nothing can compete with Crayo.ai.

Personally, I recommend pushing out content on several accounts daily as this is what has performed the best for me.

2 of my accounts have over 10k followers now and I can earn from the TikTok Creativity Program which has changed my life.

Thank you Crayo.ai!

June 3, 2024
Unprompted review
Show reviews in all languages. (174 reviews)

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