Ordered a printer on January 14th, the only thing I got is a box with a metal sheet and some extruder tips. No signs of customer support, no answers, but a bot that says "Order not fulfilled yet". I c... See more
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See what reviewers are saying
Bought a Sermoon D1 printer that arrived damaged. Creality does not support their printers and customer service is awful. Have waited almost 3 months for replacement parts to even get the printer to... See more
Company replied
A faulty installation was received, with a non-standard fault. Support responded very quickly, although the cause of the failure was found only the third time, but all repair parts were sent without p... See more
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Awful ordered a 3d printer, it has never worked straight out the box. Companies return policy is non existent, have sent over 30 emails asking to return the printer. They just keep asking me unbox its... See more
Company details
Written by the company
This is our website: https://creality3d.shop/ All of our order numbers begin with CRD**** We are an official authorized dealer of the creality3d. We only sell it on Shopify and only responsible for the client who buys from us.
Contact info
United States
- service@creality3d.shop
- creality3d.shop
1.9
Poor
440 reviews
Hasn’t replied to negative reviews
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From me 5 stars I bought cr10s pro v2…
From me 5 stars I bought cr10s pro v2 and honestly I didn't expect it to work so well, the print quality is actually perfect, it's a beautiful printer, easy to use and honestly I was surprised to see that it measures in 25 points but most of all I like the compensation Z is very useful, if you don't like the way the layers are laid, you can change the Z in during printing. otherwise silent and only coolers can be heard, even the motherboard is cooled when heated to function optimally. the only downside I see is from the ball bearings, the rubber part will break pretty quickly
April 26, 2021
Unprompted review
Reply from Creality3d
Dear Mihai,
Good day ~
Thank you so much for sharing your experience with us here ~
Really appreciate your kind review and your cooperation with us , we believing all of the problem will be solved under the good cooperation !! So thank you so much for your kindess and patient to us ~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
The screen of my Ender 3 pro stoped…
The screen of my Ender 3 pro stoped working. The customer service was a big help.
April 19, 2021
Unprompted review
Reply from Creality3d
Dear Luke,
Thank you so much for your kind review !!!
Without your cooperation with us,we cannot fix it sooner for you here!!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Really good and kind service
When our printer arrived a part was not working but creality sent us new parts once they found the issue
Would buy from again
April 19, 2021
Unprompted review
Reply from Creality3d
Dear Kieran,
Nice to hear from you
We appreciate so much for your kind cooperation with us , which help us fix your issue faster!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Really helpful with replacing bad parts
April 15, 2021
Unprompted review
Reply from Creality3d
Dear Phil,
Thank you so much for sharing your experience with us here ~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
The right way to do it!
I had a small issue of a set screw coming loose after a time, so I wrote to the support team and I am happy to say that their response was very fast and extremely helpful! Their Technicians sent a rundown of all possible issues in a neat and understandable way. I now know and can assure anyone else that they can rely on their service. Great!
April 13, 2021
Unprompted review
Reply from Creality3d
Dear Pl i,
Thank you so much for sharing your experience with us here ~
Really appreciate your kind review!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Don’t waste your money!
Worst experience ever! Right now I have a paperweight and not a printer. The printer was ok out of the box but after installing the bl touch it broke. Customer support will ask you to repeat same steps over and over and they won’t give any information on how to get the printer returned or serviced. My printer is now stopped for longer than it worked and I am for months trying to get any useful support. Don’t waste your money! Update: my comment on the creality website was deleted! Luckily there is no tool to delete it on Trustpilot.
2nd update: Creality also tried to delete my Trustpilot review, clamming I was not a legit customer. Thank you Trustpilot for making things transparent. An advise for creality support, please hire English native speakers, because it’s a nightmare trying to solve complex troubleshooting with automatic translation tools.
April 8, 2021
Reply from Creality3d
Dear Customer,
We are so sorry if any make you angry.
May I have your order number since we cannot check your details out .
We believe all of the issues can be solved faster under good cooperation for the after sale issue , we trust it won't take too much time for you to do the test.
If you provide the details of your issue to us in a time for your issue and our techs would not ask the details from you again, they definitely can help you fix it at the same time.
Once again I sincerely apologize for this inconvenience.
Welcome to talk with us by service@creality3d.shop for your issues with your order number , we will always be here for you ,please don't worry.
Wish you have a happy life and please keep safe!
Creality3d
I received the printer in a week which…
I received the printer in a week which is awesome. The glass bed was warped so bad that there was no way to fix it with tape. That was the direction the company told me to do. I did send them a picture of the table with a metal ruler showing how warped it was (this is what they asked me to do). They responded with another test, This company is so bad that there afraid to send me a 12 -15 dollar glass bed. I am not going to play this game by doing all these tests when I can order one on Amazon for 12-15 bucks.DO NOT ORDER FROM HERE. CUSTOMER SERVICE IS VERY BAD IF U HAVE PROBLEMS you will need to prove there is a problem by running all these tests. I guess we are all full of crap and there printers never have problems.
Update 4/7/21. I purchased a new glass bed and it prints perfect.
4/8 No response And I certainly hope you don't apply punishment to employees for making a mistake.
4/9 Received a response this morning stating they will issue me a new bed. I will update when and if I receive it.
4/20 No response yet
with a tracking number.
4/27 Sent them a message on 4/20. They responded with we will provide tracking number once it arrives at the warehouse. I think they are blowing smoke up my butt and will never receive one. Beware before you buy.
5/8
Package shipped from 3 days ago should see it in 3 months.
China
April 6, 2021
Unprompted review
Reply from Creality3d
Dear Customer,
We are so sorry if any make you angry.
First, sorry if we offended you when we asked the test video/picture for your after-sale issue .
But wish you can understand, it is not us do not want to trust you here, we can ship the replacement parts to you if you are sure this is where the problems caused .
We are just afraid that it is still cannot fix your issue hereafter we send you the replacement as you request, in case you will be mad with us again and still cannot fix your issue here.
We believe all of the issues can be solved faster under good cooperation, we trust it won't take too much time for you to do the test .
And hope you can understand each of our techs have the KPI for the after-sale issue here, they will be punished if they send the wrong part which can not fix the issue correctly when the customer the new replacement, so here hope to get your kind understanding here.
If you provide the details of your issue to us in a time for your issue and our techs would not ask the details from you again, they definitely can help you fix it at the same time.
Once again I sincerely apologize for this inconvenience.
Welcome to talk with us by service@creality3d.shop for your issues, we will always be here for you ,please don't worry.
Wish you have a happy life and please keep safe!
Creality3d
Very Fast and reliable shipping
I was looking for an Ender 5 Pro in stock and with fast shipping. Communication was very fast. Product is as described. Very happy with this service, next printer will come from here.
April 6, 2021
Unprompted review
Reply from Creality3d
Dear Mike,
Good to hear from you ~
Thank you so much for your kind review !!!
Really appreciated for your like to our printer , once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always be here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Order 27.12.2020 still Not there
After 3 Months the filament is still not there, on march 25 i got the Info in 5-7 days i will get a answer where my stuff is, but guess what still no answer! CRDN7967 get me some Infos or get me my Money back! I placed my Order on 27.12.2020!!!!!!!!! So get your stuff done!
April 5, 2021
Unprompted review
Reply from Creality3d
Dear Ackira,
We are so sorry if any make you angry .
After we checked your order details as below.
Creality3D PLA 3D-Drucker-Filament, 1,75 mm, 200 g x 2 Stück - Schwarz, Silber, Transparent, Weiß, Blau - Schwarz & Weiß EUR 19.9 9
All of our filaments and accessories are coming from China as we inform on the website, it may take around 30-35days of shipping time to your country normally if no delay in logistics.
You can refer to our shipping guide here if you don't trust us here .
https://creality3d.shop/pages/shipping-guide
If the parcel still no updates at the right time after the parcel was shipped for the filaments and accessories, please don't worry, we will be responsible for you.
Wish you can talk with us again here, we will try best to support you .
Sincerely hope you can understand, due to current special period, a lot of parcel are delayed again.
We never want this to happen to our client here.
We hope you get it faster more than everyone.
Once again I sincerely apologize for this inconvenience and beg your forgiveness.
Welcome to talk with us by service@creality3d.shop for your issues, we will always be here for you ,please don't worry .
Wish you have a happy life and please keep safe!
Creality3d
My creality Ender 3 Pro stopped…
My creality Ender 3 Pro stopped extruding filament so I contacted the support team. They replied very quickly, within a day since I emailed them at 2 am my time. They gave very simple to follow instructions with images and videos to help me trouble shoot my problem. Over the course of 5 or 6 emails they were able to help me get my printer up and running. there is a very small language barrier but the team is very knowledgeable, extremely helpful and quickly replied to emails. I am highly satisfied with the customer service and would recommend Creality Printers to every artist and hobbyist I know.
March 31, 2021
Unprompted review
Reply from Creality3d
Dear Customer,
Good day ~
Thank you so much for sharing your experience with us here ~
Really appreciate your kind review and your cooperation with us , we believe all of the problems will be solved under good cooperation !! So thank you so much for your kindness and patient to us ~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Poor customer service
I ordered an ender 3 v2 and filament that was labeled as in stock and available to ship within 2-3 days. After a week nothing shipped but the company printed a label for some of the items I ordered (just never shipped the items). After asking for the whole order to be cancelled and my order to be refunded .shop agreed to refund the order and cancel. 3 days later they only refunded part of the order. The part they printed a label for but never shipped they did not refund.
March 26, 2021
Unprompted review
Reply from Creality3d
Hi Gerald
We are so sorry if any make you unhappy,
After we checked your order was made on 21-March, and you asked for the cancellation for all of the parcels on 24-March ,we enquired if you can wait few days since the stock will arrive before 28-March, and you declined to us and still want to cancel it .
So we respected your choice and provided the full refund for your printer which does not ship , but your accessory has been shipped to you on 23-March, and we already sent you the shipping notification on the same day here,
wish you can understand we can not cancel the order for you anymore since your parcel is on the way to you and not in our warehouse anymore.
You can refer to this link for the Order Cancellation policy here.
https://creality3d.shop/pages/after-sale-returns
Suggest you can return to us if you do not need it anymore, we will provide a full refund to you for your rest parcel which has shipped, hope to get your kind understanding here.
Be safe !
Thank you and have a nice day.
Creality3d
Quick delivery and excellent result.
I ordered my CR-10S Pro V2 on a Thursday evening and had it delivered the following Wednesday, which is excellent. I did however not receive any advance notification on the delivery, neither from Creality nor DHL. If I had received that I would have had it delivered already on Tuesday. That being said the printer seems to work fine. Following the instructions it was easy to assemble and adjust. The very first print was a success and I hope it continues to deliver good results.
March 25, 2021
Unprompted review
Reply from Creality3d
Dear Customer
Thank you for sharing your experience with us!
About the delivery notification ,normally we will send it to you once your parcel ships ,if you can not find it , may be it loaded into your junk folder , suggest you check with your mail box again ~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d
the 3D printer that I ordered didn't…
the 3D printer that I ordered didn't work. The warranty does not include labor and does not include part shipping. So you pay for a crappy printer, you have to debug the crappy design, then you pay again to get crappy part replacement, and you have to spend time to replace it. Really Awesome
March 18, 2021
Unprompted review
Reply from Creality3d
Hi Stephan
Really sorry for this ,
We guarantee the 1-year warranty. We accept return within 14 days and replace within 7 days if any quality problems. If the customer finds non-human damage within one week after receiving the goods, we will send the replacement parts free of charge.
After one week, the customer normally has to bear the shipping cost of the replacement parts.
Here fyi the afer-sale link for blow ,please kindly check:
https://creality3d.shop/pages/after-sale-returns
We noticed that the printer was delivered to you on 2020-12-29.,and you came to check with us for a warranty after 3 months, so we are sorry to tell you that we only can reissue the replacement parts for you for free, but the shipping fee should be paid by yourself. Please understand.
Wish you can talk with us again ,we will get back to it in 24 hs working days here and try our best to support you !！
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
We couldn't do business
They had logistics problems or problems with their delivery, either way I tried waiting a month for them to figure out what was going on but the shipping never updated so i made a paypal claim so i could get my money back because the communication wasn't really good i was left speculating as to what was happening. They ended up saying the "shipper" has it but ontrac never updated and i called twice so yeah i resorted to claiming, i didn't want to deal with all the wait any longer.
March 6, 2021
Unprompted review
Reply from Creality3d
Hi Daft
So sad to receive your bad review here.
After checking the correspondence with you, your parcel did not update after 10-Feb after we shipped it out by the Ontrac service.
And we always keep posted for this parcel here, we told you don't worry since we has been file the claim to the shipping company and waiting for the claim number, and promised we will ship you a new printer for you from our US warehouse here if you still do not get it in 15days or any update from the Ontrac .
Finally, we reached an agreement with you,and you said yes.
But after two days , you came here and still open the Paypal dispute with us after you accept our compensation here .
Wish you can understand there is no point for us to keep your parcel in our warehouse since we do have adequate stocks for your version here .
And we wish you can get it sooner more than everyone else , there is no reason for us to take the risk of "cancellation and the dispute" if we want to lie to you , and there is also no reason for us to ship your printer from China factory, as you know the customs fee already extend the cost of the printer itself here.
We know no matter what we said still can not win your trust here.
Since you has opened the dispute to us , sorry we cannot ship the new printer to you anymore since our money has been frozen by Paypal, we only can wait for the claim result here to do the next for you here .
Really hope you can understand our parcel is still missing but we still promise we will ship you a new one if your parcel still not update at the right time .
But we failed to get your trust and really sorry for this happened to you and make you unhappy .
Be safe !
Thank you and have a nice day.
Creality3d
Terrible Customer Service
They say they do return within 14 days. That just isn't true. My cr-10s has a frame that won't sit flush on the table. I asked for a return, they asked for proof. I sent them proof, they try making me fix it. All I want to do is return the printer and they keep asking me to prove everything and won't seem to let me return it. The product they sent me was broken and the way they respond is to prove it's broken or do it yourself but will not refund me. They also keep trying to put the problem on the customer by saying "you have to work with us or we can't help you" which simply isn't true as I've been the one who been trying to get the return and refund. I've done everything they've said but still, they won't offer the return I originally asked for.
March 5, 2021
Unprompted review
Reply from Creality3d
Hi Ethan
We are extremely sorry for the inconvenience caused to you,
Just checked your email,
26-Feb,
you said you want to return the printer without telling us any reason , and we aksed the reason why on the same day as we need to check which reason here firstly .
02-March,
you repiled to us your printer legs are not even and the belts are not smooth without any photo,and we inquire if you can provide the video to us since we need the details if the printer returns by quality problem , which we can help you fix soon.
08-March , you send a video with the 8 seconds video, which show the printer is shaking for the legs, only for this point , and we feedbacked to you on the same day and provide our suggestion to you to check the status of our printer, we want to know which part caused the issue here .
Here fyi our suggestion here , we beleive below troubleshooting is not hard for all of the customer here, but we got rare details from you here, so we do not know which parts's details from you after you follow with us , and then you came here to share your feeling here.
So sorry if any make you unhappy , wish you can understand we never reject to provide the return for you here, we need your coopeartion with us for the troubleshooting firstly since your printer has been used and can not be resell in new again .
Once confirm it is the quality issue after you get it the printer within 14days , we can apply the return for you here, but you need to work with us for the first time , if you reject to work with us , we really do not know what happened to you here .
After that we never get the reply from you again .
/////////////
Our after sale's suggestion as below :
1. Is the joint between the profile and the profile aligned?
2. Please check whether the bottom profile is bent.
>Put the ruler on the whole profile, and judge whether the profile is bent or not by looking at the gap between the profile and the ruler. If it is indeed bent, please provide a picture or video that proves that the profile is bent, and we can send you a new profile after confirmation
3. Check whether the screws of the foot pads of the profile are the same length. If there is a difference in the length of the screws, please provide a comparison picture?
Problem 2: Synchronous belt jumps
Please check whether the bearing of the passive block of the Y-axis and the synchronous wheel of the motor are in a horizontal line, and whether the synchronous belt moves in a straight line.
Could you please provide a video of the synchronization belt beating.
/////////////
So sorry if any make you unhappy.
Wish we can serve you a better service in the future !
Wish you can talk with us again if you have the test details and we can help you fix soon , we will get back to it in 24 hs working days here and try our best to support you !！
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Creality’s Ender 3 V2 Rocks!
Amazing, affordable, great customer service (very personable and professional)...cannot say enough about my new Ender 3 v2 printer. Creality’s instructional videos along with DRVAX YouTube videos (it is a big proponent of Creality printers because of the quality and value) made printing a snap. From bed leveling, installing the BL touch to printing lithophanes or shelf brackets or even nuts and bolts, this printer does it all. Creality has engineered a product that is easy to use and expand! A fun project was adding Octoprint, a web cam and a Canakit raspberry pi so I could print remotely while I healed up from leg surgery. This is such a great printer, and with all the free resources available; Thingiverse, Tinkercad, Freecad, Itslitho, PrusaSlicer, OpenScad and MeshMixer, you can be up and printing very useful and fun items in a short time - all because this printer is so well designed and supported. Thank you Creality for opening the world of affordable 3D printing to everyone!
March 5, 2021
Unprompted review
Reply from Creality3d
Dear Customer,
Thank you so much for your kind review !!!
We are so grateful to get your big support and satisfaction to our services !!!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Where have you been all my life!!
Where have you been all my life!!! I love this printer! My Creality Ender 3 V2 is amazing and the second I had an issue with my accessory delivery Creality jumped in and saved the day! I couldn't be happier!
March 4, 2021
Unprompted review
Reply from Creality3d
Dear Matthew
Good day
We are so happy to hear from you and sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer and thank ou so much for your trust to us !!!!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d
I am very happy with the purchase of…
I am very happy with the purchase of the CR-10S printer, it was easy to assemble and the first impression went very well!
In addition, the service provided by creativity allows greater confidence on the part of buyers, enhancing the 2 year warranty that many other brands do not have. I recommend!
March 4, 2021
Unprompted review
Reply from Creality3d
Dear Pedro ,
Thank you so much for your kind review !!!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Creality CR-10 V3
I bought the Creality CR-10 V3 as a birthday present for my son. My son is 16 and he had no problems with the setup of the printer in any way. The starting-up was very easy, you had to set up the printing bed, select the file and start printing. The printing bed is big enough and there is also enough space to the top even for highter objects. The priniting result is very precise and its fascinating to watch it printing. So far we have not tried any other filaments only the supplied and the result was very good. But we will try other filamends and then I can provide more detailed informations. The printer is in continuous operation for one week, until now it makes a very good job and it makes a lot of fun constructing your own objects and printing them out. For us it is an absolute buy recommendation and I think the price-performance ration is OK. As a suggestion for improvement it might be desirable to have a WLAN connection but i also works perfectly as it is.
March 3, 2021
Unprompted review
Reply from Creality3d
Dear Petra,
Good day ~
Thank you so much for sharing your experience with us here ~
Really appreciate your kind review and your cooperation with us~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
Amazing customer service was helpful in…
Amazing customer service was helpful in tracking my order and the printer has been flawless it's been running non stop for 2 weeks superb product
March 2, 2021
Unprompted review
Reply from Creality3d
Dear Justin,
Good to hear from you ~
Thank you so much for your kind review !!!
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !！
Looking forward to seeing you again ~
We will always be here for you ~
Be safe !
Thank you and have a nice day.
Creality3d
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