Creative.Lighting Reviews 

277
•
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were let down by their experience overall. Customers frequently reported that the products were of extremely poor quality, felt cheap, and looked nothing like the items advertised online. Furthermore, people experienced frustrating delivery delays and struggled to obtain meaningful assistance from unhelpful automated customer service representatives. Though most feedback was critical, some reviewers were happy with the nice minimal design and simple setup of certain items. A few other people also felt that the products looked good on the wall and were easy to mount. However, widespread concerns about defective merchandise and difficult return processes remained prominent across experiences.

What people talk about most

Product

Customers had negative experiences with product quality, expressing deep disappointment over receiving items... See more

Quality

Users describe profound dissatisfaction regarding product quality, noting that items often arrive defective,... See more

Order

Reviewers mention negative feedback about order experiences, highlighting delayed shipments and missing items... See more

Price

People report negative experiences with price, strongly agreeing that the items are vastly overpriced for the... See more

Customer service

Consumers find customer service to be negative, highlighting endless loops with automated bots and a complete... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 2 out of 5 stars

The lights that I received did not match the ones advertised on the web. The stand was smaller and not very practical. The solar panels are about half size advertised. When I complained I was asked to... See more

Rated 2 out of 5 stars

I bought a lamp but it arrived a couple of months after purchase. It told me that it would be here after about 14 days, but that definitely wasn't the case. Product was fine, but i would definitely p... See more


Company details

  1. Lighting Store
  2. also in
  3. Lighting Consultant
  4. Lighting Manufacturer
  5. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

1.7

Bad

TrustScore 1.5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(277)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

reason why i don't like human

Bad, fake team with fake photo and non human response.
Dont want to cancel a order (#CL-190404) 10 min after i ordered (they say it already has been shipped lol).
Oh and they steal concept and collection from other official Shop , but Creative Lightnig is even more expansive ;'D

Run away from this "shop"

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars

Zero stars! You lied to me. I asked about garden lights, if they are heavy. I told I can not have Light lughts, because of very string wind by see. Now I got lughts snd they are Light! I can't sent them back, of can onky painoin myself shipping. You are lier! So dissapoint about that store. Please, dont order! 🤬

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Total BS !

I inquired about their Periodic Table of the Elements product. I had a specific question about why the element mercury (Hg) appeared orange in their product. Elemental mercury is silver, so the fact that it appears as orange in this unit makes no sense.

The answer I received was absurd — they said that the mercury sample was dyed orange for “safety reasons”. That makes absolutely no sense, as dying mercury orange doesn’t make it any less toxic, and it is sealed inside an acrylic base, so there’s no exposure to its toxicity, regardless.

So, as a PhD chemist, I totally debunk their contention, and so I have absolutely no confidence in them as a company. I highly recommend you avoid doing business with Creative.Lighting !

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Please don't buy from this company

Please don't buy from this company. The products are weak - I have bought more than one, and 3 of them do not work. Their refund policy is a joke.
The Customer Service is terrible - I still have not had any replacement for faulty lights - over a dozen emails and still waiting

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Sadly I wish I would have read the…

Sadly I wish I would have read the reviews before purchasing. The website advertises they are a Swedish company. BUT products are made in CHINA and of poor quality.
You are not able to return for a full refund. They will only give $20 back (product was $87) or a credit to buy more of the same. SHAMEFUL

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Their product is extremely poor

Their product is extremely poor. Rechargeable lights… it lasts 30 sec then you need to charge 1 hour again… you want to return??? No chance. You get voucher to buy that poor quality products more.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have never been so disappointed with…

I have never been so disappointed with such rubbish in my life and the dreadful customer service
I ordered a butterfly light it arrived all falling apart and not put together ,I emailed them and they without asking just sent another one ,this one was faulty as well ,I emailed them saying I want a refund and u can have your rubbish goods back they ignored me saying nothing
An awful company and absolute rubbish items
I hope they go bust ,every company should let a customer of goods are unsatisfactory get a refund ,ignoring a customer is disgusting ,I budget for my money and deserve better service
Disgusting company

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible scammers

Terrible . This company is a scam. Product received is trash .
Item sent back for refund and it bounced back to me from a Chinese address .

Total sham artists

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Honestly pretty underwhelmed.

Honestly pretty underwhelmed.
It’s now over a week since I ordered the goods and no sign that they are arriving any time soon.
From what I can see the company are based in Sweden but the products come from China. This should be made clear. The event we needed the product for has passed so, highly likely this will be sent back.
Pretty disappointing tbh

Update as at 29th November.
now 21 days since I paid for this item, nothing, no delivery, no goods. when I check they say

"we can't find the shipment so we have shipped it again. don't worry its definitely shipped, we are just giving it a new number"

Not quite sure that's how it works. I asked for a refund but apparently I have to wait for the delivery before I can do that.....

I feel a chargeback coming on ;-)

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

Cordless Wall Art Light only lasts 8hrs!

We bought a Cordless Wall Art Light in Black / 40cm.
It was easy to mount & looked good on the wall.
Unfortunately it takes 4 hrs to charge & lasts only 8 hrs, not the 12-20hrs as advertised! Like most other cordless tools where you need a spare battery when the charge runs out, I presumed you would be able to buy another lamp & have it fully charged ready to go. Unbelievably Creative lighting won't sell you another light only, so I had to buy another unit & now I have a bracket, charging cable & remote control I don't need - crazy!!

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

No easy returns, items Chinese

No easy returns. No return address provided; customer service must be contacted. They respond with automated emails and credit notes, but without actual return information. No Danish design, everything is Chinese.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed – low quality and overpriced
We ordered two lamps from Creative Lighting, and both looked very different in real life compared to the pictures online. What appeared black in the photos turned out to be a grey/silver color. The craftsmanship is poor, and the materials feel cheap and flimsy. For the price we paid, we expected much better quality. Unfortunately, we cannot recommend Creative Lighting and will not order again.

October 26, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I am very disappointed with this Company. I spent nearly £600 on LED Stair lights for a house in Provence.

The lights arrived and 12 of them had an issue with them where the solar panel had come loose from the body.

Despite sending photos, this Company refused to replace them.

Then, after 4 months, 15 stopped working completely.

I advised the Company of this and sent photos. A virtual assistant replied to say that they are not getting enough sun and moisture has set in. I need to remove them and place them in the heat for 2 days and try again.

Thankfully, in Provence in the South of France, we are blessed with a lot of sun and heat, so i found it difficult to accept that the solar lights had not charged in the 12 hours of sun most days. This is despite the same light on the step above and below seeming to enjoy the sun, because they worked.

So there is it, my outdoor lights don't seem to like being outside !

This Company puts up obstacles at every point and does not accept responsibility for faulty items. This is clear from my experience and other reviews.

The lights were very expensive and they appear to break and fail n a high percentage.

I would not use the Company again as their behaviour is dishonourable.

There are plenty of other better constructed LED lights out there.

Avoid like the plague, because they will avoid you once they have your money.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service!!!!!!!!

I ordered 4 led lights 2 months ago. I kept communicating with the company advising them that i have NOT received the item. But they were saying : Item is delivered! They kept writing back saying item is with you (basically they accused me of lying). Yes i was very disappointed and told the person (the lady called Ebba) that i have paid $150 and received nothing, at least refund my money. Her answer : Its not our problem ask the Courier company! I followed up a lot and finally the courier company confesses that my order was LOST. Now my question is When the courier company is the contractual party of Creative Lighting , shouldnt they take it up with courier and meanwhile refund my money? Where is this company from. I call this Day Rubbery. I am ready to file legal and spend more money but give them a lesson not to do the same with other innocent customers.

September 20, 2025
Unprompted review
Rated 2 out of 5 stars

Order at your peril

My delivery never arrived and I e mailed them . They shared photos of the delivery outside my house on a plant
pot .They claimed it was an Evri delivery ; it was not, it was Relay and despite several correspondence with them there was no empathy with my plight when I could not find my delivery . Relay did not ring my doorbell . My emails to Vreative Lighting were a waste of time to them ; just told me to go to the police . A week later I am watering my front garden and behind a big shrub I see a package . The lost item was thrown into my garden by the delivery driver and would be lost for months if the weather’s heat had not dictated it needed watering . These guys do not care about customers & if u order one item they send u a code for 25% off your next purchase so they are overpriced & chasing big margin . Buy @ ur peril . Delivery item does not match up to their on line campaign . I wish u all Luck better then my experience

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

This sadly feels like a scam

This it seems is a scam and in hindsight wish I had done my part and dug deeper. I am hoping to be proved wrong - let's see if my package actually arrives although according to them I have signed for it
(POV exact same product can be purchased off TEMU and would probably be guaranteed delivery)

August 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look