Creative.Lighting Reviews 311

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the products, noting that items often arrived faulty, stopped working shortly after purchase, or did not match the advertised specifications and images. People frequently found the products to be overpriced for their actual quality, with some suggesting that similar items could be found much cheaper elsewhere. Additionally, many encountered issues with delivery, including lost packages, extremely long shipping times, or items being left in insecure locations. Some people were dissatisfied with the return process, citing difficulties in returning items to China at their own expense, and a lack of responsiveness from customer service regarding missing or faulty orders. However, some customers also noted that certain products had a nice design, provided a pleasant glow, and were easy to install, with a few even praising the quick delivery and overall satisfaction with their purchase.

What people talk about most

Product

People report negative experiences with products, with many reviewers expressing frustration and... See more

Quality

Reviewers highlight significant dissatisfaction with product quality, with many describing items as very poor... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing significant dissatisfaction, citing... See more

Delivery service

Customers had negative experiences with delivery service, frequently reporting that products were never... See more

Price

Consumers find price to be negative, with many reviewers expressing frustration over the high cost for what... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered last summer 20 led outdoor solar stair lights. Two of those did not work but replaced. This summer seven lights did not work at all. They did not replace but offered a 30% discount on new or... See more

Rated 3 out of 5 stars

After one day the vaporiser train stopped working. The fan stopped spinning. I complained and initially was told they would replace it free of charge. However they are now initiating a delay by a... See more

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more


Company details

  1. Lighting Store
  2. Lighting Consultant
  3. Lighting Manufacturer
  4. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

2.5

Poor

TrustScore 2.5 out of 5

311 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I'm really impressed with the customer…

I'm really impressed with the customer service here. I had an issue with a defective light. They asked for a video of the problem, which I sent, and they shipped a replacement right away. Now, I do really have a good time with the light now and really appreciate how hassle-free the process was.

September 12, 2024
Unprompted review
Rated 2 out of 5 stars

Not recommended

Delivery is from China, took ages (over a month!).

The magnets are crap, one light just falls when it's vertical (not upside down, just stuck to a wall).

The reviews on their website are probably a scam, I don't see a way to post a review on my order.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I had checked reviews before…

I wish I had checked reviews before ordering with Creative.Lighting. I've been scammed by this Chinese company. I ordered a light with them that looked very qualitative on their website. I had looked into cheaper alternatives on Amazon but I decided to pay a bit more to get something really nice. When my delivery arrived, I immediately noticed the product looked very cheap and similar to what I could have gotten on Amazon, if not worse... I contacted them to return the item, and they started by offering me a £15 discount on their website for another purchase. I insisted with a return, and they gave me an address in China for which I would pay the shipping fees, or an immediate £5 refund. I took the £5 refund as I sensed the return process would not be straightforward... So basically, I paid for a really cheap product 3 to 4 times more than I would have paid on Amazon. The company is most definitely not based in Sweden.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was super fast

Delivery was super fast. The only thing I’d mention is that the packaging was a bit basic, but the lamp itself feels sturdy and well made. Great value for the price.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase

Great purchase! I bought both versions of the cordelss wall lamp, the remote control and the touch control models. They both work great.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve placed three orders on this site

I’ve placed three orders on this site, and overall, I’m very satisfied. The first two arrived in about a week, while the third took a bit longer, but it still made it in the end. The product quality is great, definitely worth it!

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful product

Wonderful product! Just got my humidifier, and it was absolutely the right decision! It works great as a humidifier while also being a unique decorative piece that makes any room look stylish. Love it!

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is great

The customer service is great! I accidentally put the wrong street number, so the delivery failed and was already being returned when I realized it. I emailed them for help, and they quickly updated my street number and arranged a redelivery. Super helpful!

September 17, 2024
Unprompted review

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