Creative.Lighting Reviews 318

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the products, noting discrepancies between advertised appearances and actual items, such as incorrect sizes, colors, and configurations. Consumers frequently reported issues with product quality, describing items as cheap, flimsy, and prone to malfunction, with some products not holding a charge as advertised or arriving broken. Some people were dissatisfied with the delivery service, citing slow shipping times, missing packages, and items being left unattended. Reviewers also encountered problems with customer service, including unhelpful responses, difficulties in obtaining refunds for unreceived items, and a lack of accountability for delivery issues. Conversely, a small portion of people were satisfied with the products, finding them stylish, easy to install, and providing good lighting effects, while also praising the fast shipping and responsive customer service in some instances.

What people talk about most

Product

Users describe ambiguous interactions with product quality. Many customers express significant... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed significant disappointment, citing... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers experienced incredibly fast... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant... See more

Based on these reviews

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 1 out of 5 stars

Total scam. I had a package go missing, they insisted I file a police report, which I did - even though the delivery company should be held accountable for not delivering the package safely. Then af... See more

Rated 1 out of 5 stars

We bought a Cordless Wall Art Light in Black / 40cm. It was easy to mount & looked good on the wall. Unfortunately it takes 4 hrs to charge & lasts only 8 hrs, not the 12-20hrs as advertised! Like m... See more


Company details

  1. Lighting Store
  2. Lighting Consultant
  3. Lighting Manufacturer
  4. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

2.6

Poor

TrustScore 2.5 out of 5

318 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I ordered a table lamp after seeing it…

I ordered a table lamp after seeing it in a social media ad, and it did not disappoint. The light is soft and warm, perfect for my office setup. It arrived well-packaged, and I appreciate the attention to detail. However, I found the charging port a bit tight, making it tricky to plug in. Other than that, it charges quickly and holds power well. Customer service was also very helpful when I had a question about battery life. Would definitely consider buying another one with didfferent color.

March 25, 2024
Rated 5 out of 5 stars

The hand brown glass lamp is absolutely…

The hand brown glass lamp is absolutely stunning! The craftsmanship is incredible, you can tell it’s made by hand with its unique texture and warm glow. It’s become the centerpiece of my living room, and everyone who sees it compliments the design. Such a beautiful and unique piece!

March 21, 2024
Rated 5 out of 5 stars

Despite a minor mix-up where my parcel…

Despite a minor mix-up where my parcel was lost in transit, the replacement was arranged immediately. The installation was simple with user friendly instructions, and customer service was communicative throughout. I now enjoy a perfect lighting setup.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

We paid $149.00 for a Lighted Periodic…

We paid $149.00 for a Lighted Periodic Table for our grandson. The writing on each element name is so small you can't read it! They advertise a 30 day money back guarantee. However, when I contacted them to get a return authorization, they offered me a $75 gift card. If I didn't want that, they told me to mail it back to China at my expense!! They are NOT a Swedish company based in Sweden!!! No way. This is a total rip off!!

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

This is a fake brand

This is a fake brand. They give you the impression that they've designed the products themselves, with Swedish quality and design. But what you get is cheap plastic, no-name products sent directly from China, without any Creative.Lighting branding at all, except the tape around the package.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a set of spotlights for my…

I ordered a set of spotlights for my living room. The installation was easy, but I noticed the color intensity wasn't as bright as expected. I reached out to support and they explained the settings clearly, making adjustments simple.

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I put in order and was notified the product was delivered and a photograph of the house it was delivered to was attached. It was the wrong house. I was shuffled multiple times between the company and delivery service with no resolution. The company refused to give me a refund and would not pursue locating the package. I am down both the money and the product. Extremely poor customer service and retail standards. They will take your money but don't plan on receiving what you order.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Best not to order from this company.
My order came from Sweden. Had to return due to incompatability. I was advised that the return shipping is to a company in China. Order sent. It's been over a month. After enquiring, I am now advised that I need to pay Chinese customs duty in order for the goods to be relesed to the Chinese company for a refund. The shipping cost, together with the customs duty amounts to more then the original cost of the order. I had to write off the original purchase price plus the shipping cost. So, best to avoid.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! DONT BUY!

This is a scam store. All the items come from Temu a one third the price. This is not an European store. It is all poor quality and not at all as described and shown in the photos! RUN AWAY!

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Alibaba products

Buying a lamp from Creative.Lightning for 364USD

Then I receive a package directly from Alibaba.
- I do some searching there and find the same lamp on Alibaba for 20USD

So this company just forwards you products from China!

Went to the bank and did get my money back.

Creative Lightning - Halo Chandelier

Find The lamp on Alibaba - Search for:
Modern Circular Ring Hanging Lamp Black Ring Pendant Light for Kitchen Dining Room BY1066

February 3, 2025
Unprompted review

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