Creative.Lighting Reviews 

323
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, most reviewers were unhappy with their experience overall, warning others not to waste money on the company due to continuous issues. Customers frequently complained about extremely poor product quality, noting that items felt cheap, broke down quickly, or looked completely different from the advertised photos online. Consumers also experienced severe delivery delays, missing package contents, and unresponsive customer service when attempting to resolve their problems. Some reviewers were happy with the nice minimalist design of the lamps and found them very simple to set up in their homes. Others mentioned that certain purchases arrived much quicker than expected and worked adequately for evening reading.

What people talk about most

Product

Reviewers mention negative feedback about product quality, noting that items feel cheap and do not match... See more

Quality

People report negative experiences with quality, expressing deep disappointment over cheap materials and... See more

Order

Reviewers highlight deep frustration and dissatisfaction regarding their order experiences. Customers... See more

Delivery service

Customers had negative experiences with delivery_service, expressing frustration over delayed shipments and... See more

Price

Customers consistently note negative experiences with price, feeling that the items are extremely overpriced... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 2 out of 5 stars

The lights that I received did not match the ones advertised on the web. The stand was smaller and not very practical. The solar panels are about half size advertised. When I complained I was asked to... See more

Rated 2 out of 5 stars

My delivery never arrived and I e mailed them . They shared photos of the delivery outside my house on a plant pot .They claimed it was an Evri delivery ; it was not, it was Relay and despite sever... See more


Company details

  1. Lighting Store
  2. Lighting Consultant
  3. Lighting Manufacturer
  4. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

2.2

Poor

TrustScore 2 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(323)

96 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought solar lights and unfortunately…

I bought solar lights and unfortunately they don’t work.Asked for return with pre paid postage they refused told me to pay for it and send it back to China!!!Those lights are made of plastic and looking super cheap.There is nothing Swedish in this company and their products.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a table lamp after seeing it…

I ordered a table lamp after seeing it in a social media ad, and it did not disappoint. The light is soft and warm, perfect for my office setup. It arrived well-packaged, and I appreciate the attention to detail. However, I found the charging port a bit tight, making it tricky to plug in. Other than that, it charges quickly and holds power well. Customer service was also very helpful when I had a question about battery life. Would definitely consider buying another one with didfferent color.

March 25, 2024
Rated 5 out of 5 stars

The hand brown glass lamp is absolutely…

The hand brown glass lamp is absolutely stunning! The craftsmanship is incredible, you can tell it’s made by hand with its unique texture and warm glow. It’s become the centerpiece of my living room, and everyone who sees it compliments the design. Such a beautiful and unique piece!

March 21, 2024
Rated 5 out of 5 stars

Despite a minor mix-up where my parcel…

Despite a minor mix-up where my parcel was lost in transit, the replacement was arranged immediately. The installation was simple with user friendly instructions, and customer service was communicative throughout. I now enjoy a perfect lighting setup.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

We paid $149.00 for a Lighted Periodic…

We paid $149.00 for a Lighted Periodic Table for our grandson. The writing on each element name is so small you can't read it! They advertise a 30 day money back guarantee. However, when I contacted them to get a return authorization, they offered me a $75 gift card. If I didn't want that, they told me to mail it back to China at my expense!! They are NOT a Swedish company based in Sweden!!! No way. This is a total rip off!!

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

This is a fake brand

This is a fake brand. They give you the impression that they've designed the products themselves, with Swedish quality and design. But what you get is cheap plastic, no-name products sent directly from China, without any Creative.Lighting branding at all, except the tape around the package.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a set of spotlights for my…

I ordered a set of spotlights for my living room. The installation was easy, but I noticed the color intensity wasn't as bright as expected. I reached out to support and they explained the settings clearly, making adjustments simple.

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. I put in order and was notified the product was delivered and a photograph of the house it was delivered to was attached. It was the wrong house. I was shuffled multiple times between the company and delivery service with no resolution. The company refused to give me a refund and would not pursue locating the package. I am down both the money and the product. Extremely poor customer service and retail standards. They will take your money but don't plan on receiving what you order.

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. Best not to order from this company.
My order came from Sweden. Had to return due to incompatability. I was advised that the return shipping is to a company in China. Order sent. It's been over a month. After enquiring, I am now advised that I need to pay Chinese customs duty in order for the goods to be relesed to the Chinese company for a refund. The shipping cost, together with the customs duty amounts to more then the original cost of the order. I had to write off the original purchase price plus the shipping cost. So, best to avoid.

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! DONT BUY!

This is a scam store. All the items come from Temu a one third the price. This is not an European store. It is all poor quality and not at all as described and shown in the photos! RUN AWAY!

February 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look