Creative.Lighting Reviews 318

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the products, noting discrepancies between advertised appearances and actual items, such as incorrect sizes, colors, and configurations. Consumers frequently reported issues with product quality, describing items as cheap, flimsy, and prone to malfunction, with some products not holding a charge as advertised or arriving broken. Some people were dissatisfied with the delivery service, citing slow shipping times, missing packages, and items being left unattended. Reviewers also encountered problems with customer service, including unhelpful responses, difficulties in obtaining refunds for unreceived items, and a lack of accountability for delivery issues. Conversely, a small portion of people were satisfied with the products, finding them stylish, easy to install, and providing good lighting effects, while also praising the fast shipping and responsive customer service in some instances.

What people talk about most

Product

Users describe ambiguous interactions with product quality. Many customers express significant... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed significant disappointment, citing... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers experienced incredibly fast... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report easy ordering processes and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express significant... See more

Based on these reviews

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 1 out of 5 stars

Total scam. I had a package go missing, they insisted I file a police report, which I did - even though the delivery company should be held accountable for not delivering the package safely. Then af... See more

Rated 1 out of 5 stars

We bought a Cordless Wall Art Light in Black / 40cm. It was easy to mount & looked good on the wall. Unfortunately it takes 4 hrs to charge & lasts only 8 hrs, not the 12-20hrs as advertised! Like m... See more


Company details

  1. Lighting Store
  2. Lighting Consultant
  3. Lighting Manufacturer
  4. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

2.6

Poor

TrustScore 2.5 out of 5

318 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I wish I could give 0 stars

I wish i could give 0 stars. It’s scam, don’t buy anything from them it’s like throwing your money in garbage. I bought lamps and it looked nothing like the pictures on website. And when I returned it, they refused to refund the money because they claim they haven’t received the package!!!! And nobody answers anymore. Huge SCAMMERS!

February 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid them!!!!!!!!!!

They are dishonest and unreliable—one of the worst companies in Europe. I strongly advise against buying from them, as they do not honor their refund policy. I returned my items seven months ago, yet I still haven't received my refund. Avoid them at all costs!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a product from this company…

I purchased a product from this company after seeing a Facebook ad. The product was delivered promptly but became defective after a month of usage. The support center asked me to take a video to show them what the problem was (one of the sonicator a was defective) and they sent me another one for replacement. Top class, what else to expect ?

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They claim to have shipped, twice. Then send me a photo of my building with no proof of signature for delivery.

Avoid at all costs.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

China Scam

Dreadful quality, cheap plastc lamps, no user instruction and potentially dangerous fake CE “certification”. Remote didnt work. China at its worst claiming to sell Scandi design from Stockholm. I fell for it, the photos look great…. Same lamps cost a fraction of the price on Temu (dont shop there).
Complained to Klarna and Shopify, when I complained to Shopify it only took 1 hr to get the order cancelled and I kept the lamps for free. So thats efficient if you have been scammed too, keep complaining to CC and Shopify!

September 20, 2024
Unprompted review

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