Creative.Lighting Reviews 

277
•
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were let down by their experience overall. Customers frequently reported that the products were of extremely poor quality, felt cheap, and looked nothing like the items advertised online. Furthermore, people experienced frustrating delivery delays and struggled to obtain meaningful assistance from unhelpful automated customer service representatives. Though most feedback was critical, some reviewers were happy with the nice minimal design and simple setup of certain items. A few other people also felt that the products looked good on the wall and were easy to mount. However, widespread concerns about defective merchandise and difficult return processes remained prominent across experiences.

What people talk about most

Product

Customers had negative experiences with product quality, expressing deep disappointment over receiving items... See more

Quality

Users describe profound dissatisfaction regarding product quality, noting that items often arrive defective,... See more

Order

Reviewers mention negative feedback about order experiences, highlighting delayed shipments and missing items... See more

Price

People report negative experiences with price, strongly agreeing that the items are vastly overpriced for the... See more

Customer service

Consumers find customer service to be negative, highlighting endless loops with automated bots and a complete... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 2 out of 5 stars

The lights that I received did not match the ones advertised on the web. The stand was smaller and not very practical. The solar panels are about half size advertised. When I complained I was asked to... See more

Rated 2 out of 5 stars

I bought a lamp but it arrived a couple of months after purchase. It told me that it would be here after about 14 days, but that definitely wasn't the case. Product was fine, but i would definitely p... See more


Company details

  1. Lighting Store
  2. also in
  3. Lighting Consultant
  4. Lighting Manufacturer
  5. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

1.7

Bad

TrustScore 1.5 out of 5

277 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(277)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor quality

Poor quality. It’s advertised as a high end product, they are cheap non CEd products. Mine came in just a plastic wrap. Rip off.

August 2, 2024
Unprompted review
Rated 1 out of 5 stars

Faulty lights. No refund.

My lights arrived. They work for an hour only. Customer services now will not reply to me. I wanted a part refund as they offered me first because sending back is so expensive Now they just ignore my emails. From reading other reviews their lights to not charge up a promised. Four outside lights for one hour only. Useless.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a total scam

This company is a total scam. I never received my product and after numerous inquiries, still never received the product nor satisfactory response. The company claimed they had the product delivered, but the picture showed an unknown delivery location. Certainly not our location, and our receiving concierge could verified no package arrived even with the tracking number. I reached out to Uni Uni, the delivery company who blew me off again saying they had delivered. No delivery was received! Beware! To try call in was a 45 minute wait. I agree with other reviewers who had a similar experience .

June 30, 2024
Unprompted review
Rated 2 out of 5 stars

Liked the design of lamp but poor…

Liked the design of lamp but poor quality and only 4 hours light after charging. Charging point dodgy. They say they are based in Stockholm, NOT TRUE. Return address is in China. I took the refund of Euro 15. Not happy and another bad Instagram buy. Its the last time for me.........

July 15, 2024
Unprompted review

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