AVOID AT ALL COSTS. Tried to call to cancel subscriptions for two companies but automated call refers you to email them. Emailed on two separate occasions but have been completely ignored. They ha... See more
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See what reviewers are saying
Reasonably easy to use but be warned. You can only delete companies on your watchlist one at a time, which is a major pain, so you slowly accumulate a lot of companies. They then charge accordingly.... See more
System has not been working for around a week. I use this to credit check before opening new accounts for my business. I currently have 3 new potential customers waiting on accounts. online ch... See more
I recently attempted to create an account with CreditFocus, but unfortunately, I was met with nothing but frustration. After several failed attempts, I decided to reach out to their support team for a... See more
Company details
Information provided by various external sources
CREDITFOCUS is a powerful tool in helping small businesses improve the financial health of their business, through providing insight into the financial security of their customers and giving access to tools that make late payment collection more effective
Contact info
130 Old Street, EC1V 9BD, London
- 0300 456 3470
- support@creditfocus.co.uk
- creditfocus.co.uk
1.4
Bad
57 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Credit Focus
This is a quick and easy way to check the financial standing of any company you may wish to have dealing with
November 18, 2016
Unprompted review
Reply from CreditFocus
Hi Wendy, Thanks for finding time to review CreditFocus, and nice to hear how quick and easy you're finding it.
Reply from CreditFocus
Hi Jon, Thanks for giving us a review and glad to here that CreditFocus is giving your business so much value.
Wrong Company address
the wrong company details for us have been logged on the CreditFocus system, you were advised of this yet still havnt changed it !!
How can this give a clear indication of our company ?
November 8, 2016
Unprompted review
Reply from CreditFocus
Hi Darren, Thanks for your review, although I'm sorry to hear there are some errors in the data we show. We'll contact you separately to check where the data problems exist so we can either solve them ourselves or highlight them to our data partners.
UPDATE:
This issue was reported to the data provider and updated within 2 days.
Excellent value and professional service
Excellent service at a value price. Simple Credit Checks can be made quickly.
November 5, 2016
Unprompted review
Reply from CreditFocus
HI David, Many thanks for taking the time to leave a review and it's great to here that you're getting great value from CreditFocus.
Slow to update
It's generally a helpful service but the data can sometimes be weeks behind reality. We had a restaurant owe us money that closed - we knew that and acted on it. It took 6 weeks for their credit focus rating to change.
November 5, 2016
Unprompted review
Reply from CreditFocus
Hi Rupert, Many thanks for taking the time to give us a review and I'm glad to hear the service has been helpful for your business. We're working with our data partners to ensure our data is updated at the earliest opportunity so we can notify as soon as we can.
Reply from CreditFocus
Hi Jacqueline, Many thanks for your review and we're pleased to hear that it's a useful tool for your business.
Reply from CreditFocus
Hi Catharine, Many thanks for taking the time to give us a review and it's great to hear that CreditFocus has been invaluable for your business.
This company is actually taking money out of my account without permission
This company changed its debit name to commission and I had no idea they were still taking money out of my account.I thought that commission was bank charges. I have contacted them five times this week and no one has responded and they are refusing to stop my debit. In fact, I cannot even trace back from which part of my account the debit is coming from!!!!! It is not from a current account. Disgraceful
November 4, 2016
Unprompted review
Reply from CreditFocus
Hi JayneMarie, Thanks for taking the time to leave a review, and we're sorry to hear you've experienced some issues with regards to the billing of the service. We'll contact you directly to get to the bottom of the issue for you.
Quite limited functionality
Could do with an option to download recent accounts.
There are no ratios available such as Acid Test, Liquidity ratio, etc.
Company searching (for a new credit report) is clunky and unreliable.
Sometimes searching existing customers does not show the company and you have to request a new credit report which then advises that it is an existing customer. This workaround does let you then see the customer.
Clicking on Directors does not show you other Directorships for that person.
There are multiple entries for some non-limited companies. These often have different ratings making it hard to work out creditworthiness.
If you try to sort by Credit Score on the opening screen all the N/A customers are listed first. As only 7 companies are shown at a time it's a laborious task to go through the screens to get to the low scoring companies.
November 4, 2016
Unprompted review
Reply from CreditFocus
Hi Bob, Many thanks for finding the time to give us a review and it's great to hear areas in which we can improve. I'm happy to say that we have a major release being planned for the new year which covers things such as downloadable accounts, and improved interface, and additional information to help work out creditworthiness.
It's "okay"
You don't really get much out of the service.
The info can be found at companies house, freely.
It does show a credit score which is slightly indicative of a company's status however I find it has no bearing on the real situations. Probably as they rely on tainted data so not their fault.
November 4, 2016
Unprompted review
Reply from CreditFocus
Hi Adam, Thanks for giving us a review, although sorry to hear we're only 'okay'. We'll get in touch separately to see where you think things can be improved and how the data can be improved.
Reply from CreditFocus
Thanks for the great review and we're glad to hear that CreditFocus is proving a handy tool for you.
CreditFocus
The service itself is good but what I don't like about it is the fact that they have been unable to provide an invoice prior to taking the money out of the account. This is very unusual. Why can't they issue an invoice prior to debiting like anyone else?
October 20, 2016
Unprompted review
Reply from CreditFocus
Hi John, Thanks for your review and we're glad to hear the service is providing some value for you. In terms of the invoicing, it relates to the method of payment that has been used. We'll contact you separately to explain further.
Reply from CreditFocus
Hi Denis, Thanks for finding time to give us a review, although we're sorry to hear you're disappointed. We'll be in touch to find out about any issues you've faced and how these can be resolved.
Excellent Software
For the money it's worth it. It pays for itself the first time you credit check a company you were going to give credit to.
October 17, 2016
Unprompted review
Reply from CreditFocus
Many thanks for your review and glad to hear of the value CreditFocus is giving your business.
does as says on the tin
has helped me win business and avoid taking on poor quality business
October 17, 2016
Unprompted review
Reply from CreditFocus
Thanks for your review Ian. It's great to hear the famous Ronseal quote associated with our service, and we agree 100% with you on the need to avoid taking on poor quality business. Not all businesses are created equal when it comes to payments!
It's not bad but...
It's not bad but some of the information is lacking some depth and clarity. I don't know if, with legislation changes, the amount of information available is restricted but I quite often feel that there should be more detail to help me make decisions on how to treat possible new clients.
October 17, 2016
Unprompted review
Reply from CreditFocus
Hi Derek, Many thanks for your review. We wholeheartedly agree that we should be looking to supply our customers with as much information as we can in order that they can make informed decisions on who to trade with. We're due for a major release in the new year and hopefully we can fill some of the gaps that there are.
Effective source of information but could be easier to use
Useful source of reliable information
Layout and usage could be much easier to use, although that may require a rewrite of the software?
October 17, 2016
Unprompted review
Reply from CreditFocus
Hi Richard, Many thanks for your review and I'm glad to hear you find the service reliable. We're looking at the interface and hope to have something new for you in the new year.
Highly useful
I always use it before entering into a commercial relationship with a client.
I've given it 4 stars as there are some metrics such as number of staff which don't show any data so i'd question the value of it as it's misleading.
October 17, 2016
Unprompted review
Reply from CreditFocus
Hi Philip, Thanks for your review. We're always on the lookout to improve our service so will keep a close eye on the data that our partners provide us so you can gain more value.
Easy and Accessible!
Reliable and factual, this genuine software is accurate and easy to use.
October 17, 2016
Unprompted review
Reply from CreditFocus
Hi Robert. Many thanks for your review and we're glad to hear you're getting some great value from CreditFocus.
Reply from CreditFocus
Hi David, Many thanks for your review and it's great to hear CreditFocus is delivering some good results for you.
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