AVOID AT ALL COSTS. Tried to call to cancel subscriptions for two companies but automated call refers you to email them. Emailed on two separate occasions but have been completely ignored. They ha... See more
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See what reviewers are saying
Reasonably easy to use but be warned. You can only delete companies on your watchlist one at a time, which is a major pain, so you slowly accumulate a lot of companies. They then charge accordingly.... See more
System has not been working for around a week. I use this to credit check before opening new accounts for my business. I currently have 3 new potential customers waiting on accounts. online ch... See more
I recently attempted to create an account with CreditFocus, but unfortunately, I was met with nothing but frustration. After several failed attempts, I decided to reach out to their support team for a... See more
Company details
Information provided by various external sources
CREDITFOCUS is a powerful tool in helping small businesses improve the financial health of their business, through providing insight into the financial security of their customers and giving access to tools that make late payment collection more effective
Contact info
130 Old Street, EC1V 9BD, London
- 0300 456 3470
- support@creditfocus.co.uk
- creditfocus.co.uk
1.4
Bad
57 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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bit of a let down
Not a lot of info on companies, you can probably get more for free off companies house.
Very basic.
October 4, 2016
Unprompted review
Reply from CreditFocus
Hi Peter, Thanks for your review. It's also good to hear the areas for improvement which we agree with and are addressing and you'll soon have additional information to help you make more informed decisions. We'll also be in touch directly to see what other areas you think we can improve the service.
Good but flawed
I've been a Credit Focus user for 6 years or so and have found the information contained useful as current as other credit rating sources I have access to.
The main issue is have is the limited financials displayed. There are "free" sites that have more historical financial information available.
October 4, 2016
Unprompted review
Reply from CreditFocus
Hi Andrew, Thanks for your review and it's great to hear that CreditFocus is useful to you. It's also good to hear the areas for improvement which we agree with and are addressing and you'll soon have additional information to help you make more informed decisions.
Excellent
Highly recommended - We use CreditFocus constantly to check new clients and monitor existing ones.
October 3, 2016
Unprompted review
Reply from CreditFocus
Thanks for the review Nigel. We're glad to hear the benefits you're getting from CreditFocus.
Quick, Accurate and easy to use!
I've been using creditfocus for almost 3 years and its very good. I always seen able to find the companies I'm looking for. Creditfocus sends changes in status of companies I choose to monitor. Whats not to like.
October 3, 2016
Unprompted review
Reply from CreditFocus
Thanks for the review Steven, and glad to hear CreditFocus is working well for you.
Fantastic!
This has been great for my business. highly recommended!!!
October 3, 2016
Unprompted review
Reply from CreditFocus
Hi Del, Many thanks for the review and we're pleased to hear CreditFocus is helping your business even in a small way.
Collecting monies
Ok, I have used creditFocus for a while now and on the basis of checking contractors credit is a reasonable system, But when it is taken further into solicitors hands the costs go up dramatically and the system doesn't work,the ultimate goal is to retrieve monies owed by clients who have not paid the bill.It goes through to court the its sent to the Sheriff to then take action on the client who has not paid,their is no tracking down and very little effort actually going in to retrieve monies owed.Example collectors had been to same address 5 times with no results and then decided to close account until further notice from myself to gain further information and with in 15minutes i managed to get a 2nd trading address to go and check with only online information already present on the system.We are paying high rates of money for little effort.
October 3, 2016
Unprompted review
Reply from CreditFocus
Hi Mark,
Thanks for reviewing CreditFocus and I'm glad that the service of giving credit information is working for you.
With regards the solicitor and debt collection activity I can pass this information on to the solicitors to review their services. As it is outside of the CreditFocus product the extent of our control over this activity is limited, although we do regularly review partners to ensure our customers feel like they are receiving the service levels they desire.
We will also contact you directly to gather examples of specific debts that the solicitors have not actioned to your satisfaction.
OK, but service has gotten slower
We have been using Credit Focus for 9 years now. The service is great for just doing a quick credit check and getting financial info on perspective clients, however using the Solicitors sending facility has gotten awful over the last couple of years. It takes about a week for the solicitors to actually send out a letter than when you requested it. Not really good when it hits cash flow.
September 29, 2016
Unprompted review
Reply from CreditFocus
Hi Kerry, Thanks for your review. It's great to hear from such a long standing customer and happy to hear your getting the financial information you need. Sorry to hear about a drop in expectations from the Solicitor's Letter service. We'll pick this up with our partners to ensure we maintain our expected levels of service.
Perfect Tool for my business
Credit focus is a tool my business couldn't do without. It makes qualifying customers pre contract that much easier. It means that I have the ability to source contracts based on the customers credit rating which reduces failures....top product does what it is meant too.
September 26, 2016
Unprompted review
Reply from CreditFocus
Many thanks Adrian. Glad to hear you're putting CreditFocus to good use.
Reply from CreditFocus
Many thanks Brenda. Glad to hear you're CreditFocus is supporting your business.
Credit Focus in our business
Credit Focus is a valued accessory for our business
September 24, 2016
Unprompted review
Reply from CreditFocus
Thanks Kevin. Glad to hear of the value your getting from CreditFocus.
Reply from CreditFocus
Many thanks Allan. Good to hear how CreditFocus is supporting your business.
Reply from CreditFocus
Thanks Peter. Good to hear that you like the service.
Great service
Excellent tool for business. Like the improvements that have been made.
September 23, 2016
Unprompted review
Reply from CreditFocus
That's great thanks Geoff. We've got a few more improvements to share soon and hopefully they'll improve CreditFocus even more for you.
Handy tool
Handy tool but a little clunky & slow at times. Some features & terms need more information / explanation.
September 23, 2016
Unprompted review
Reply from CreditFocus
Thanks Gareth. We know what you mean about more information and explanation, and we can't wait to show you the next version of CreditFocus which will address this and more.
Excellent Service
Have been using Credit Focus since 2010 & would highly recommend.
September 23, 2016
Unprompted review
Reply from CreditFocus
Thanks John. Always good to hear that our service would be recommended to others.
A useful tool for credit monitoring
Decent simple platform for credit monitoring across your client base.
Reasonable cost for service and facility.
September 23, 2016
Unprompted review
Reply from CreditFocus
Thanks for your review Gary, and glad to hear it's supporting your business.
Reply from CreditFocus
Thanks Stephen. Hopefully with the upcoming improvements you'll get even more value for the subscription fee.
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