Credit One Bank logo
Visit website

Credit One Bank Reviews 1,229

•
TrustScore 3.5 out of 5

3.5

Bank
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, noting that the card is easy to activate and use, and the account management is straightforward. Many appreciate the opportunity the company provides and the flexibility of the card. However, some people were dissatisfied with the pricing, mentioning high annual fees and additional charges for payments. The minority of people were dissatisfied with the service, reporting issues with cards being declined despite available balances and difficulties with payment processing. Customer service also received mixed feedback, with some reviewers praising the helpfulness of representatives while others experienced unhelpful or unpleasant interactions.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many reviewers report issues with unexpected fees,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express satisfaction, praising the company... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of application,... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected and confusing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Card comes in handy when you need it and got increase within a month which is good thing. Also helps build your credit. The only negative is you have to pay fee from your balance

Rated 3 out of 5 stars

First let me start with Credit One is great. My first experience using my card was not!! I had activated my card using the QR code. As I’m standing at the counter of a store using my card for the fir... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?

Rated 5 out of 5 stars

Credit One is amazing. They make it easy to access your account, manage your transactions and make payments. I just received my new card and it was simple to activate and set up security.

Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...

Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Comes in handy

Sofar so good I've used it when I was short on cash for food and it's been very helpful thank you I look forward to raising my amounts

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

.Trust in Credit One Bank

when I fell seriously ill nearly two years ago,I was forced to miss months of work.I tried working with my creditors but many gave up on me even though I had never missed a payment before my illness.A few even dropped me even when I managed to get current over time.But Cedit One Bank was always with me the entire time.not one discouraging call or letter sent.Thank you for making me feel like a person and not just a bill that needs to be paid.

.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Bank Run By Criminals

This is the worst bank, and I would not recommend getting a credit card with them. They are complete crooks in that they scam customers into getting a card with no annual fee, then once card arrives and you start using it a $100 fee appears on statement. I called the crooks and they would not waive fee. I even made it clear, I have had card for 3 months and I spend thousands every month. If you do not waive annual fee, I will never use card again! They are so incompetent they didn’t care and would not waive fee. I explained that the fee is for people with shady credit, I have NEVER in over 50 yrs paid a fee to have a credit card. That is the most ridiculous fee in that I am paying you to give you money?! You make money when customers charge items, so why would I ever pay a fee for that?! You should pay me! They are so incompetent and greedy and would not waive fee, so I never used the card again. What bank would lose that kind of business just to obtain a $100. And I figured it out, they scam thousands of people so even if a percentage leave them, they still got 100 bucks from everyone they scammed. I would avoid this bank at all costs. Worst customer service, completely useless and their website sucks too, can’t get anything accomplished on site. It’s useless and the bank is run by criminals.

March 27, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look