Credit One Bank Reviews 1,211

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, noting that the card is easy to activate and use, and the account management is straightforward. Many appreciate the opportunity the company provides and the flexibility of the card. However, some people were dissatisfied with the pricing, mentioning high annual fees and additional charges for payments. The minority of people were dissatisfied with the service, reporting issues with cards being declined despite available balances and difficulties with payment processing. Customer service also received mixed feedback, with some reviewers praising the helpfulness of representatives while others experienced unhelpful or unpleasant interactions.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many reviewers report issues with unexpected fees,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express satisfaction, praising the company... See more

User experience

Consumers generally find the user experience to be positive, highlighting the ease of application,... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected and confusing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Card comes in handy when you need it and got increase within a month which is good thing. Also helps build your credit. The only negative is you have to pay fee from your balance

Rated 3 out of 5 stars

First let me start with Credit One is great. My first experience using my card was not!! I had activated my card using the QR code. As I’m standing at the counter of a store using my card for the fir... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?

Rated 5 out of 5 stars

Credit One is amazing. They make it easy to access your account, manage your transactions and make payments. I just received my new card and it was simple to activate and set up security.


Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Rated 1 out of 5 stars

In the beginning they were awesome they…

In the beginning they were awesome they were polite courteous attentive willing to help now they act like they're doing you a favor when you call and they point out the negatives when they begin their sentences with you you you never take responsibility for anything they never try to make it right they don't appreciate your business don't know what happened but I closed my account paid off the credit card not going to put up with it and I'm not going to put up with a 39 charge every year even though they told me they wouldn't charge it again and they reimburse me this time they refuse to reimburse unless I close the account so they could care less if they have anybody's business they're going to be out of business soon in my opinion.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Capital one is wonderful

Capital one is wonderful, I have been looking for a way to build my credit score and they gave me a chance to do so, I will definitely recommend Capital one to my family and Friends, thank you Capital one.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Comes in handy

Sofar so good I've used it when I was short on cash for food and it's been very helpful thank you I look forward to raising my amounts

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

.Trust in Credit One Bank

when I fell seriously ill nearly two years ago,I was forced to miss months of work.I tried working with my creditors but many gave up on me even though I had never missed a payment before my illness.A few even dropped me even when I managed to get current over time.But Cedit One Bank was always with me the entire time.not one discouraging call or letter sent.Thank you for making me feel like a person and not just a bill that needs to be paid.

.

March 31, 2026
Unprompted review

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