Credit One Bank Reviews 1,203

Need to speak to a person about a merchant charge to my account. You are not able to dispute a charge because you cannot talk to a live person. Mobile site does not give you any options or recourse

So far so good! I love it!

She was a big help. She answered all my questions and stayed on the phone until I was able to log into my account.

Offers that really make the difference.

No hassle they gave me the opportunity to build my credit didn't pass judgement was there for me with any concerns I had great company will refer a friend

I love the experience I have with you guys. Everytime I speak with someone in the customer service department they always go above and beyond to make sure my needs are fulfilled and taken care of. Any questions or concerns they always take the to address them before the conversation ends. I truly appreciate the company and service you guys provide for me.

My card keeps getting locked due to "fraud" but I've verified I made the purchase and the lock still isn't lifting. Not dependable. Trying to get gas, declined. Good thing I wasn't about to run out cause I would have been screwed. They tell me not to use it at the same merchant for 48 hours. Why should that matter if I verified I'm the one who made the purchase??????? Lift the block so I can use my card or better yet let me cancel it!

Their website keeps giving an access denied message

I really enjoy this card. Thanks for caring about my opinion. I’d recommend this card to anyone. Have a blessed day!

I get the card to help my son build credit. I am asked to submit documents to verify identity which I get because he has no credit. We end up getting the card, uses it for fuel for 30.00. Then, there is a hold/ block on the card because they need to verify identity.(again already submitted prior to getting the card), we submitted the documents again, are told they received them and are told the block will be removed in 7-10 days. After 8 days, no changes. We call them and they tell us they have not received documents. We sent the documents a total of three times. Weeks later, the card was used, and then we submitted an express payment(which they charge you $4.95) and they say the available credit is “updated immediately”. I use a debit card to pay the payment, in fact pay off the total balance. Payment clears my bank and guess what, credit one out a hold block on my account because they now have to “verify bank ownership”. And they need 7-10 days to do that. I do not suggest going with these guys. So many better options. One thing I didn’t realize is that they target no credit or bad credit customers. Terrible customer service

There inability to listen or help is absolutely baffling without my knowledge they added a payment method to my account from a previous account that's been closed for 5 years or so. Then try to run a payment from that bank account which also has been closed for 5 years, and of course it got returned since it's closed then want me to verify the payment. So I never added that account to credit one actually took me forever to even figure out what account it was, all to find out that back won't help me but they told me credit one could reach out to get the info they needed they refuse to verify the account they refuse to contact the bank that they didn't have consent to charge. But they give themselves 30 days to verify the payment on their own how is that possible when you won't even contact the bank you don't even try to help all you want is to line your pockets with our hard earned money because we have bad credit I hope this review helps you cause you obviously need it more than I do well atleast you will when im done, I haven't even scratched the surface yet before I started snooping around and what not they start to change documents on you I had a returned check fee a express payment fee that they took off the digital versions, there dates on everything is messed up they said it was returned on the 22nd but on the 23rd it was fine and posted then on the 26th it will say that on the 25th it got returned easy peasy revoked my consent to get stuff electronically, nothing but hard copies lesson learned i could go on for days about how grimy this business is but I can't show everything up my sleeve I have recordings of the calls I've made with them emails and most of the documents I screen showed so they couldn't see I downloaded it fafo

I appreciate that credit one is giving me the opportunity to build my credit with my new card. I'm going to absolutely stay on time with my account and payments in order to receive a higher credit limit and possibly an Amex.card as well. Thank you very much

Credit that came right on time!
Excellent service!

Getting my card was a very swift process including the ETA of the plastic.

Very easy to use though not accepted at Costco because of Costco's stupid partnership with Visa. 🤷‍♂️ I wish I had a higher credit limit but that will come with time. Good app, easy to use and pay bills, check balance, ect.

Perfect thanks for giving me a chance before everyone else

customer service is poor at best. i asked for help adding ly card toy wallet amd every rep has a didferent answer withoit resolution.

They gave me a chance to build my credit with the credit card I received and it's been a great journey and im really happy with the company