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Credit One Bank Reviews 1,205

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TrustScore 3.5 out of 5

3.6

Bank
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Review summary

Created with AI, based on recent reviews

Considering 560 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the product and user experience to be positive, highlighting the ease of application, activation, and account management. Many appreciate the flexibility and security features, along with the opportunity to build credit and receive increased limits for timely payments. However, some people were dissatisfied with aspects of payment and customer service. Issues reported include cards being declined despite available balances, unexpected holds on funds, and difficulties with linking bank accounts or disputing charges. There are also mentions of high fees and challenges in reaching live representatives for support.

What people talk about most

Payment

Consumers find payment to be ambiguous. While some reviewers appreciate the ease of managing transactions and... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express appreciation for the service,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of application,... See more

Product

Clients share positive opinions on the product. Many customers are very happy with their new cards, finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Card comes in handy when you need it and got increase within a month which is good thing. Also helps build your credit. The only negative is you have to pay fee from your balance

Rated 3 out of 5 stars

First let me start with Credit One is great. My first experience using my card was not!! I had activated my card using the QR code. As I’m standing at the counter of a store using my card for the fir... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?

Rated 5 out of 5 stars

I appreciate the fact that your an actual credit card company and not a scam, or a get rich company. I understand you make money on your cards, but that's what credit is about. I have family that has... See more

Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Good to have in your wallet.

I've been with Credit One Bank for a while and have always had a good experience. Never had a problem with their app. Any questions I have had were answered with no trouble at all. I would recommend them to get one of the credit cards.

April 19, 2026
Unprompted review
Rated 3 out of 5 stars

I was charged twice for the annual fee…

I was charged twice for the annual fee and had to explain it multiple times before it was understood. It was supposed to be credited to the account today but it wasn't so now they said it will be tomorrow again. We'll see

April 19, 2026
Unprompted review
Rated 1 out of 5 stars

You people bait and switched on me

You people bait and switched on me. Saying I'm pretty approved for 2,500 in credit and after I feel out the application, y'all said I'm only getting $300 in credit. I wouldn't have signed up if I knew it was only $300. I wouldn't have filled out the application. For a thousand sure but I didn't need another $300 credit card.

April 4, 2026
Unprompted review
Rated 3 out of 5 stars

I'm glad the safety features are in…

I'm glad the safety features are in place. Yet sometimes you just need to use the safety features that are in place and not give a hard time. Even though I've got the answers. You seen to go to the extream.

April 14, 2026
Unprompted review

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