Creditsafe  Reviews 3,765

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, reliability, and user-friendliness of the platform. Reviewers are particularly impressed with the comprehensive tools, the informative nature of the system, and the valuable insights it offers for business operations. However, some customers also noted issues with aggressive sales tactics, feeling pressured into decisions, and a lack of genuine understanding of their needs. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors. Additionally, some reviewers experienced difficulties with customer support, citing unhelpful responses and unavailability of account managers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent,... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Product

Customers had positive experiences with the product, finding it easy to use and valuable for information... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Had recent dealings with Jordan Watkins. Wow! An absolute credit to the company. Was clear concise and explained everything without trying to dazzle us with sales speak. Nothing was too much troub... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,765)

421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The process has always been smooth with…

The process has always been smooth with Credit Safe and prices fair.

Although yesterday we had a sales call where he didn't ask if I could talk, he just launched into a sales pitch not even taking a breath. I understand you have a business to run, but so do we and I would have much rather been given the option of a call back or a simple email.

February 23, 2026
Rated 1 out of 5 stars

Serious Data Accuracy Issue

I recently discovered, during an application for a business car lease, that your company has incorrectly linked my company to an entirely different business.

I have never given Credit Safe permission or consent to store, process, or associate my company’s details in this way. As a result of this incorrect association, my company has now experienced credit issues, which is a serious matter.

This inaccurate linkage has the potential to cause financial and reputational harm. I require this issue to be investigated urgently, corrected immediately, and confirmation provided in writing that my company’s records have been rectified.
I would strongly advise other business owners to carefully check the accuracy of any information held about their company.

I am hoping this will be resolved quickly and professionally.

February 24, 2026
Unprompted review
Creditsafe  logo

Reply from Creditsafe

Hello there,

Thank you for your feedback.

We’re sorry to hear about the concern raised and understand how serious this situation can be. We can confirm that this issue was investigated, updated, and resolved in under 24 hours.

Creditsafe takes data accuracy very seriously. Some data elements are sourced via third party providers, and while we carry out ongoing validation, inaccuracies can occasionally occur, often due to similarities between company records. When identified, these are corrected promptly and fed back to our suppliers to help prevent recurrence.

If you require any further assistance regarding this matter, please don’t hesitate to contact us directly as we are happy to help. We can be contacted via help@creditsafeuk.com

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Made enquires re credit referencing

Made enquires re credit referencing, very helpful and supportive team, Scott Thompson provided answers to questions and came up with a deal which would work for any business small or large.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Danyaal Raja great support

Danyaal Raja was very helpful in getting my understanding of what was the problem.
Credit Safe were the best in getting back to me quickly once I had contacted them

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Simon Skinner helped me get set up with…

Simon Skinner helped me get set up with API access to build some integrations. His communication was spot on, the process was smooth, and the API works great. If you need help gaining API access, I would recommend reaching out to him.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great service again.

Had a great conversation with Johanna about my upcoming renewal, our useage and the alternate options to automate I most used tasks.
We've now taken up one of the additions following Johanna following up with all of the information we received.

February 11, 2026

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