Creditsafe  Reviews 

3,824
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 457 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently praise the overall quality of the service and the professional approach of the team. Customers frequently mention that staff members are exceptionally helpful, friendly, and supportive throughout the onboarding process. People also find the digital platform very intuitive, appreciating clear insights provided for daily business operations. However, some customers also noted frustrations regarding aggressive sales tactics and binding long-term contracts that did not suit small business needs. A few reviewers experienced difficulties when trying to reach support agents for timely assistance or to resolve specific account management problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as knowledgeable, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness of the team and... See more

Customer service

Clients share positive opinions on customer service, highlighting consistent support and professional... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the platform is very easy to use and... See more

Product

Consumers find product experiences to be exceptionally positive, praising the quality, usefulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,824)

452 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Sign-Up Procedure

I was contacted by Evan, after my initial enquiry via the website, and he made the whole sign up process incredibly insightful & easy.

Evan explained how the system worked and how it would benefit my company for now, and also for the future, as we continue to grow.

I was really impressed by the CreditSafe system itself, and Evans knowledge on how to navigate it, and make it work for my specific business.

April 13, 2026
Rated 5 out of 5 stars

A one-stop shop solution for our Client onboarding needs

We contacted Creditsafe when looking for an easy to use solution to our company's client onboarding for AMLS and credit checking facilities. Creditsafe had been recommended by another user and from our very first enquiry through to signing up, we were guided through the whole process by Richard who took time to understand our needs, our budget and best solutions for our industry. I am now confident we have a partner who can help us in an ever-changing world of compliance. We also found a solution for credit checking and reporting to support our credit insurance justification on clients.

April 2, 2026
Rated 5 out of 5 stars

The experience so far with Creditsafe…

The experience so far with Creditsafe has been really positive - from our initial interaction with Paul, who went the extra mile to demonstrate the platform and how it could support our requirements, to being onboarded and integrating with our CRM, the team have been really clear, helpful and efficient. What the tool can offer fits our needs and I would highly recommend Creditsafe.

February 19, 2026
Rated 5 out of 5 stars

Katie and Sandra were exceptional!

Katie and Sandra were exceptionally helpful and friendly. They gave a great presentation highlighting how user-friendly and up-to date the information that is readily available. I look forward to receiving some training so that I can make full use of these comprehensive services.

April 1, 2026
Rated 5 out of 5 stars

Aaron Davies fantastic represenative

⭐ Fantastic Customer Service from Aaron Davies – Creditsafe UK ⭐

I had an excellent experience speaking with Aaron Davies from Creditsafe UK. He was incredibly professional, easy to talk to, and took the time to explain everything clearly and confidently. His friendly approach made the whole process straightforward, and it was refreshing to deal with someone who genuinely knows their stuff and communicates it so well.

I was thoroughly impressed, and I’ll definitely be passing his details on to my clients. Outstanding service from start to finish. Thanks, Matt Hughes - Business owner.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Credit Safe

This is an excellent portal that provides clear and accessible key information on companies. The platform is user-friendly, and the ability to download reports is a real advantage. A standout feature of Credit Safe is the level of support—Grahame is always available to help with any questions or issues. He takes the time to understand a company’s needs and offers tailored guidance without overselling

March 30, 2026
Rated 5 out of 5 stars

I have been using Creditsafe for over…

I have been using Creditsafe for over 10 years and I have found their service to be consistently reliable and effective. Daily monitoring alerts play an important role in helping our Credit Control team minimise financial risk to our business. In addition our account manager Lewis, and his team are always available and willing to help whenever we need assistance. Overall dependable and valuable service that I would be happy to recommend

March 27, 2026
Rated 5 out of 5 stars

First class service

We have a complex onboarding process that Paul was able to accomodate and worked with our tech team to seamlessly integrate. It has so far worked without fail and Paul has always been on hand to help where needed.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Just what my company needed needed!

Just what my company needed needed!
Scott Hart made the presentation very easy to follow, in a friendly, professional manor. He took the time to listen to how our company operates and showed where we could improve our risk.
I only wish I had known of Creditsafe when we started the company 7 years ago. Would have saved quite a lot!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Ellie Davies

Ellie was very informative, took the time to listen to what we need and explained everything. Would definitely recommend her to anyone.

March 24, 2026
Rated 1 out of 5 stars

If I could give ZERO I would

If I could
Give zero I would typical US sales get you to
Sign up you think it’s one year they says it’s two . I e used it maybe 5 times be very very very careful , now threats of court action . The leads were rubbish and the credit check isnt a patch on beauhurst . I’ve put a formal complaint in now who else has to pay for two years when the product is frankly awful for a small business . They didn’t even predict my biggest customer was going to collapse

March 23, 2026
Unprompted review

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