Creditsafe  Reviews 3,765

I recently had an introduction to the Creditsafe platform and was very impressed with both the software and the service provided. Lewis Walters, who initially contacted me, was professional, friendly, and very knowledgeable. He took the time to clearly explain how the system works and how it could benefit our business, without any pressure. The software itself looks very intuitive and powerful for managing credit checks and company information. Overall, it was a very positive experience and a great first impression of Creditsafe.

Lewis Trewartha is always thorough and fully understands when I have any queries. I find him very knowledgeable and helpful when I have spoken to him and always returns promptly with my enquiries.

Have used Creditsafe fo several years now and have found the access to prove extremely useful when watching new customer accounts and ability to monitor existing account.

Showed great flexibility to tailor the service to our business needs. We loved the level of features provided to allow us to manage our risk.

Good product but the high pressure sales emails and calls verge on harassment.

Ceri was very efficient and quickly resolved the issues.

Paul is a great guy, I've always had 100% support over many years and working in different organisation's. Credit to Credit safe!

I have found Creditsafe very easy to deal with. The Accounts Sales Manager Paul Duncan has been very responsive throughout, understanding our requirements, arranging trials and providing an agreement that is great value for money. We are now moving into implementation and again are being provided with help and support with set up and to migrate our portfolio onto the Creditsafe system

Really great service from Pau at CreditSafe. Took me through a demonstration which allowed me to see how the system would work for our company and he answered any questions I had there and then.

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priority clients and suppliers daily.

Always we find a super high degree of professionalism and respect is shown.

David Hayes was excellent - lively, efficient and knowledgeable.

5/5 Stars – Sandra was an absolute gem!
I recently had the pleasure of working with Sandra, and she truly went above and beyond to make everything smooth and stress-free.
From our very first interaction, Sandra was incredibly helpful, patient, and attentive. She took the time to understand not just my needs, but also those of my business partners, who all had slightly different priorities and schedules. Instead of sticking rigidly to standard procedures, she proactively worked around our availability, suggested flexible options, and kept everyone in the loop so we never felt rushed or overlooked.
Her communication was clear, timely, and friendly — she made what could have been a complicated process feel straightforward and even enjoyable. Sandra’s positive attitude and genuine willingness to help made a huge difference, especially when coordinating multiple people.
If you get the chance to work with Sandra, don’t hesitate — she’s professional, resourceful, and truly customer-focused. Thank you, Sandra, for making our experience so positive!
Highly recommend.

I am very annoyed you have performed a Hard Search on my credit file,

I have not applied for any credit and the postcode you have used to Trans Union is not mine.

I will be seeking a final response from you so I may take my complaint to The Financial Ombudsman

Response to Creditsafe

You certainly did not have consent for a hard search and this has caused me great distress.
I have emailed like you stated with the relevant information but heard nothing from you not even an acknowledgment.
This is just unacceptable so respond to me email quickly please.

Update to you 4th March
Sadly the responses by email so far have been very poor ,you asked me if a recognised a company who apparently did the search you should have known as I mentioned Premier Inn to you it took me a few seconds on google to find out that Worldline Global are connected to Premier Inn.
So all you trying to do on here is trying to make yourselves look good on here but it’s just waffle and in reality you’ve done nothing
Just give me a final response letter so I can go to the FOS as you have no intention of putting things right.
I will reiterate- A hard search on my credit file was done without my consent and the 3 of you involved and you passing the blame around but none of you are actually taking responsibility and sorting anything out to my satisfaction.

message to Creditsafe 4/3/26

I have been corresponding with a Jordan Hopkins and they have accepted the search was not done with my consent and nothing to do with me.

Therefore I have asked him to supply a final response letter so I can take my complaint to The Financial Ombudsman Service as I require compensation for your actions and it’s Creditsafe named on TransUnion nobody else and then it will be removed from my credit file despite you requesting it to be removed that is not enough or a guarantee it will be removed.

I trust a final response letter will be sent to me in due course.

I will not be going to Action Fraud as Jordan suggested as I have researched them and they seem a waste of space.

6th March 2026-

Disappointing that you have not supplied me with a final response letter as yet and Worldline have ignored my email to them.
I will just wait the 8 weeks as they FOS have advised me I can if you or Worldline don’t issue a final response letter.
To make matters worse Jordan Hopkins didn’t even actually apologise in his last email!
You stated above after your Final Response I could escalate my complaint-Well where is it then?????!!!!!!!

Dealt with Roman and his colleague. They both were very patient. They has carefully explained features and gone through the options available for our business. Great service.

I only went online to see my business credit score and then was called back so they could 'show me' online.
It then turned into a lengthy 46 minute call by a person who literally would not take 'no' for and answer, even though I repeatedly told her that I had had a hard year financially and wanted to ensure that I was financially able to commit to a contract before going ahead. I even told the lady on the phone that I thought it was very irresponsible for a company that is supposed to be advocating good credit to be encouraging someone to enter into a contract when they are telling you they want to check their finances first. Eventually she came down to £33 a month from £250 so I signed up as the deal was too good to miss but it was 46 minutes and I also just wanted to get off the phone. She even pretended to 'run down the office' to her manager and came back literally 10 seconds later to say she could give me the best deal. Very brutal sales tactics for a company that should have an ethical obligation to keep people financially safe. Hopefully my decision to sign up will be a good one but if not, I am not looking forward to the call if I ever want to leave

Corey was great from the first call and talked me through the best value product for my organisation.

Very good engagement.
Good presentation of functionality with example.

Paul was very thorough, very helpful and was really impressed on the initial consultation. so hopefully it brings alot of benefit to the business using credit safe going forward.