Creditsafe  Reviews 

3,824
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 457 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently praise the overall quality of the service and the professional approach of the team. Customers frequently mention that staff members are exceptionally helpful, friendly, and supportive throughout the onboarding process. People also find the digital platform very intuitive, appreciating clear insights provided for daily business operations. However, some customers also noted frustrations regarding aggressive sales tactics and binding long-term contracts that did not suit small business needs. A few reviewers experienced difficulties when trying to reach support agents for timely assistance or to resolve specific account management problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as knowledgeable, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness of the team and... See more

Customer service

Clients share positive opinions on customer service, highlighting consistent support and professional... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the platform is very easy to use and... See more

Product

Consumers find product experiences to be exceptionally positive, praising the quality, usefulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,824)

452 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Creditsafe - Prompt Delivery of Ltd Co. Updates

We have used the services of Creditsafe for several years now and have always found the Customer Service very prompt to deal with any issues (which are few and far between).
James Smith, the Strategic Account Director has been especially helpful in resolving any requests for assistance or special projects and was instrumental in assisting us to have information uploaded directly into our own system for instant access to filed accounts numbers.
They are quick to alert us on any changes that have taken place relating to our customers, gleaned from a variety of sources.
I have no hesitation in recommending their service

May 14, 2026
Rated 3 out of 5 stars

Good system but try sell add on not needed.

The system is easy to navigate, the pricing has been difficult for CreditSafe to get right. Kept trying to charge for Add-Ons that we did not want or require - took quite a few emails to resolve.

May 14, 2026
Creditsafe  logo

Reply from Creditsafe

Hello Chris,

Thank you for your feedback. We’re pleased to hear that you found the system easy to navigate, though we’re sorry for the frustration caused around the add-on pricing and the time it took to resolve.

Our Customer Service Manager, Alyn, has reached out to you directly to better understand your experience and see if there is anything further we can do to help. We appreciate you bringing this to our attention and value the opportunity to improve.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Very useful tool

We use credit safe for various financial checks on our customers and suppliers. There is a lot of information on the website which enables us to make sound decisions.

May 13, 2026
Rated 5 out of 5 stars

Great System

We've been a customer of Creditsafe for many years and have just renewed our contract with Jade. It has been a pleasure dealing with her and we look forward to working with Creditsafe going forward.
The system has been stable and continues to deliver enhanced tools our business can utilise when making financial decisions

May 6, 2026
Rated 5 out of 5 stars

my account manager Sandra

my account manager Sandra, was clear concise and very enthusiastic. We are a brand new user, service looks good and we where happy to join and start to use this valuable tool for our business

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience getting an initial review as a SME to using the CreditSafe platform. Sandra Szymanska introduced the opportunity and a tour of the platform Kate Ellis, both very helpful and engaging, made the decision to use platform easy. Thankyou

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have engaged the services of Creditsafe for a few years now and I have to say they are great to work with. Account Management is absolutely spot on - Dale Rosser is such a nice chap and an attentive Account Manager. No hard sell, but more of how can we help you and your business. I would recommend this company to anyone needing these services.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

It has been a pleasure working alongside Natali Jones. She provided excellent customer service and was very helpful in accommodating our company's needs.

I look forward to collaborating further in the future as we work to improve our risk department and manage our exposure

April 28, 2026

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