Creditsafe  Reviews 3,765

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, reliability, and user-friendliness of the platform. Reviewers are particularly impressed with the comprehensive tools, the informative nature of the system, and the valuable insights it offers for business operations. However, some customers also noted issues with aggressive sales tactics, feeling pressured into decisions, and a lack of genuine understanding of their needs. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors. Additionally, some reviewers experienced difficulties with customer support, citing unhelpful responses and unavailability of account managers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent,... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Product

Customers had positive experiences with the product, finding it easy to use and valuable for information... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Had recent dealings with Jordan Watkins. Wow! An absolute credit to the company. Was clear concise and explained everything without trying to dazzle us with sales speak. Nothing was too much troub... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

If I could give ZERO I would

If I could
Give zero I would typical US sales get you to
Sign up you think it’s one year they says it’s two . I e used it maybe 5 times be very very very careful , now threats of court action . The leads were rubbish and the credit check isnt a patch on beauhurst . I’ve put a formal complaint in now who else has to pay for two years when the product is frankly awful for a small business . They didn’t even predict my biggest customer was going to collapse

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Super useful data

Really useful platform. For a small cost you get access to a lot of data that you can utilise to make on the spot decisions. The monitoring side is also super useful!

August 12, 2025
Rated 5 out of 5 stars

Evan Jones

Evan was friendly and knowledgeable about the product he was selling to us. He also made the whole process easy to get onboard.

March 13, 2026
Rated 5 out of 5 stars

The Customer Care is excellent

The Customer Care is excellent. I have contacted by Dan Hayward 6 months prior the contract expired. Dan is very responsive and helpful, and patient to assist us to get the contract renewed today.

March 12, 2026
Rated 3 out of 5 stars

It is unclear of what is included in the package

I was disappointed with the information that I was given before signing up. They want to charge for the things I was shown as add-on services, even though I was not told in the demonstration that they would not be included in the price I paid. Some of the information mentioned was not accurate.

February 19, 2026
Rated 5 out of 5 stars

It has been a calm experience

It has been a calm experience, Kieran is knowledgeable and was there for us every step of the way, and now we are on board. The product is good value for money and gives a better service and functionality than other market leaders

March 10, 2026
Rated 5 out of 5 stars

Fabulous introduction, excited to use it more.

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session with Mia, they have all been prompt, professional and friendly.
What I like most is they don't use any jargon and encourage all questions and training for their platform.

Its user friendly and informative. I am looking forward to using it daily.

March 9, 2026
Unprompted review

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