Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
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If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
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I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
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Company details
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from London Mutual Credit Union
Dear Semone,
Thank you for the great review! We're so glad our customer service team took good care of you. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!
Best Wishes,
London Mutual
Speed and clarity in the process of…
Speed and clarity in the process of applying for a loan.
October 1, 2025
Reply from London Mutual Credit Union
Dear Noe,
Thank you for your positive feedback! We're delighted to hear that you found our loan application process both quick and straightforward. Making things clear and efficient for our members is a top priority for us. We appreciate you taking the time to share your experience.
Best Wishes,
LMCU
I had a good experience because it was…
I had a good experience because it was quick to set up and getting a loan was right on on time as expected.
September 24, 2025
Reply from London Mutual Credit Union
Dear Alex,
Thank you for your feedback! We're delighted your setup was quick and your loan arrived on time as expected. We appreciate you sharing your positive experience!
Best Wishes,
London Mutual
Fast and sure
September 22, 2025
Reply from London Mutual Credit Union
Dear Viliame,
Thank you! We're pleased to hear you found our service both fast and reliable. Your satisfaction means a lot to us!
Best Wishes,
London Mutual
Prompt action.
September 29, 2025
Reply from London Mutual Credit Union
Dear Concessa,
Thank you! We're glad we could help you quickly. We appreciate your feedback!
Best Wishes,
London Mutual
Very clear information on the contract
Very clear information on the contract, I expected a lower percentage on the interest, been a credit union. Good job otherwise,and timely.
September 19, 2025
Reply from London Mutual Credit Union
Dear Ade,
Thank you for the feedback! I'm glad the contract information was clear and delivery was timely. I understand your concern about the interest rate - please feel free to reach out if you'd like to discuss rate options further. We appreciate your feedback!
Best Wishes,
London Mutual
I have had great experience with the…
I have had great experience with the company for nearly 24 years. They have never let me down, they are very reliable with low discounts. Their staff offered great customers services.
September 25, 2025
Reply from London Mutual Credit Union
Dear Ruth,
Thank you for your incredible loyalty over nearly 24 years! It's wonderful to hear about your consistently great experience with our reliable service, competitive rates, and excellent customer support. Long-term members like you are truly valued, and we appreciate your continued trust in us.
Best Wishes,
London Mutual
Over all good on the entire process
September 25, 2025
Reply from London Mutual Credit Union
Dear Joseph,
Thank you for your positive feedback! We're pleased to hear that you had a good experience throughout the entire process. Your satisfaction means a lot to us.
Best Wishes,
London Mutual
Good
First of all their service to customers is great interms of communication
Secondly they are there to help you anytime you are in need
is 2nd time I have applied for loan they never refused me or tried to make things difficult the interest rates is 👌 👏 awesome THANKS LMCU
September 25, 2025
Reply from London Mutual Credit Union
Dear Daniel,
Thank you for sharing your positive experience with LMCU! It's great to hear about their excellent customer service, helpful approach, and competitive rates. Your feedback as a returning customer really speaks to their commitment to member satisfaction.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Priscilla,
Thank you for your positive feedback! It's great to hear that you're fully satisfied with the service.
Best Wishes,
London Mutual
Quality service
Quick and excellent service. The application was thoroughly and reasonably considered. Other factors were also looked at in the consideration.
September 24, 2025
Reply from London Mutual Credit Union
Dear Augustine,
Thank you for the positive feedback! We're pleased our service was quick and that you found our thorough consideration of your application and other relevant factors to be reasonable. We appreciate you taking the time to share your experience.
Best Wishes,
London Mutual
Admittedly I haven't been happy with…
Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informative response, I am very happy in the handlerling of the above. I am still not happy in the amount that the loan is capped, but still satisfied
September 24, 2025
Reply from London Mutual Credit Union
Dear Ms Raymond,
Thank you for your honest feedback. We're glad to hear that our recent loan application process impressed you with its speed and informative response, and that you're satisfied with how we handled your request. The loan amount offered was based on your financial information and our assessment criteria. We appreciate you taking the time to share your experience. Your feedback is valuable to us.
Best Wishes,
London Mutual
Fast and Reliable
Just wanted to take a moment to thank you for the excellent service you provide. Your team has always been helpful, professional, and supportive, and it truly makes a difference.
It’s reassuring to know that I can count on a reliable and community focused financial institution like yours. Keep up the great work you are making a positive impact!
September 23, 2025
Reply from London Mutual Credit Union
Dear Hoshen,
Thank you for the wonderful feedback! It's great to know our team's efforts are making a difference for you. We truly appreciate having members like you and will continue providing the reliable, community-focused service you've come to count on. Thank you for being part of our community!
Best Wishes,
London Mutual
Excellent Service and Support
My experience with London Mutual Credit Union has been nothing short of amazing. The staff were very professional, friendly, and always willing to go the extra mile to help. The process was simple, transparent, and efficient, which gave me peace of mind throughout. I really appreciate the way they put members first and offer financial services that are fair and supportive. I would highly recommend them to anyone looking for reliable and trustworthy financial solutions.
September 23, 2025
Reply from London Mutual Credit Union
Dear Sekove,
Thank you for sharing your positive experience with London Mutual Credit Union. It's wonderful to hear that you found their staff professional and helpful, and that the process was straightforward and transparent. Credit unions often excel at providing that personal, member-focused service you describe, which can make such a difference when dealing with financial matters. Your recommendation will likely be valuable for others in the community who are considering their banking options and looking for that combination of reliability and genuine care that you experienced.
Best Wishes,
London Mutual
Good service
The experience was smooth and rather simple. Replies were quick and I was always kept up to date about what’s going on throughout the process.
September 22, 2025
Reply from London Mutual Credit Union
Dear Melanie,
Thank you for the positive feedback! It's great to hear that the process felt smooth and straightforward for you. We appreciate you taking the time to share your experience, and we're glad the quick responses and regular updates helped keep everything clear throughout. Your feedback helps us continue providing quality service.
Best Wishes,
London Mutual
Quick decision
Easy to complete form and the processes are clear. Regular updates on your loan application and a quick decision. Clarity on how much is payable monthly before you commit to signing.
I would recommended LMCU.
September 18, 2025
Reply from London Mutual Credit Union
Dear Miche,
Thank you for sharing your positive experience with LMCU! It's great to hear that their loan application process was straightforward and transparent. The regular updates and upfront clarity on monthly payments really make a difference when making important financial decisions. Your recommendation will likely be helpful for others considering their services.
Best Wishes,
London Mutual
Very effective and efficient
September 18, 2025
Reply from London Mutual Credit Union
Dear Idayat,
Thank you for the positive feedback! We're delighted to hear that you found our service both effective and efficient. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Sharon,
Thank you for your feedback. I have noticed that you have left a 3★ review. It would be great to have your feedback on how we might be able to improve or make your experience even better next time. If you do have any specific feedback, I would be keen to hear from you. My email is feedback@creditunion.co.uk. We are always looking to improve our service, so your thoughts would be invaluable!
Kind Regards,
London Mutual
Reply from London Mutual Credit Union
Dear Rajasekaran,
Thank you for the positive feedback! It's great to hear that you found the application process straightforward and appreciated the quick processing time. We strive to make things as efficient and user-friendly as possible, so your experience reflects exactly what we aim for. We appreciate you taking the time to share your thoughts.
Best Wishes,
London Mutual
The response time was second to none
The response time was second to none, any issues i thought i had was dealt with quickly and prfessionally.
September 16, 2025
Reply from London Mutual Credit Union
Dear Agnes,
Thank you for the positive feedback! We're delighted to hear that our response time met your expectations and that our team was able to address your concerns quickly and professionally. Providing prompt, efficient service is something we take great pride in, and it's wonderful to know we delivered on that for you. We appreciate you taking the time to share your experience!
Best Wishes,
London Muitual
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