Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
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If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
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I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
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Company details
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Easy application and prompt
Easy application and prompt, friendly and helpful service.
September 15, 2025
Reply from London Mutual Credit Union
Dear Sharon,
Thank you for your positive feedback! We're delighted to hear that you found our application process easy and our service prompt, friendly, and helpful.
If you have any questions or need assistance in the future, please don't hesitate to contact us.
Best Wishes,
London Mutual
Always great customer service!
Always great customer service and very friendly! Great organisation!
I have been using your services for almost 20 years and the staff are always helpful and pleasant.
Keep up the excellent work.
September 15, 2025
Reply from London Mutual Credit Union
Dear Phyllis,
Thank you so much for your wonderful review and for being such a loyal member for nearly 20 years! We're thrilled to hear that you've consistently experienced great customer service and found our staff helpful and pleasant. Your kind words about our organisation mean the world to us.
We truly appreciate your continued trust in our services, and we're committed to maintaining the high standards you've come to expect. If you ever have any questions or need assistance with anything, please don't hesitate to contact us - we're always here to help.
Thank you again for taking the time to share your positive experience!
Best Wishes,
London Mutual
Simple Process
The online form was simple enough to fillout,
Response was quick, also was kept informed on the progress and was also able to track progress via msg
The whole process with straight forward and not stressful as filling out forms can sometimes be.
Thank you LMCU.
September 12, 2025
Reply from London Mutual Credit Union
Dear Melissa,
Thank you for your positive feedback! We're delighted to hear that our online form was simple to use and that you found the entire process straightforward and stress-free. We're glad our quick response, progress updates, and tracking system made everything smooth for you.
If you have any questions or need assistance in the future, please don't hesitate to contact us.
Thank you for choosing LMCU!
Best Wishes,
London Mutual
I applied for a loan and to my surprise…
I applied for a loan and to my surprise it was approved within hours. That was great service.
September 11, 2025
Reply from London Mutual Credit Union
Dear Herve,
Thank you for sharing your experience! We're thrilled that your loan was approved so quickly and that you were pleased with our service.
If you have any questions or need assistance in the future, please don't hesitate to contact us.
Best Wishes,
London Mutual
Effecient and good
September 11, 2025
Reply from London Mutual Credit Union
Dear Edelmira,
Thank you for your feedback! We're pleased to hear you found our service efficient and good.
If you have any questions or need assistance, please don't hesitate to contact us.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Laurence,
Thank you for the kind words! We're so glad Brilliant was quick and helpful. If you ever need anything else, don’t hesitate to contact us — we're here to help!
Best Wishes,
London Mutual
The communication was excellent
The communication was excellent, I was kept informed at different stages of the application.
September 10, 2025
Reply from London Mutual Credit Union
Dear Rasak,
Thank you for your feedback! We're happy to hear the communication met your expectations. If you have any further questions or need assistance, feel free to reach out to us anytime!
Best Wishes,
London Mutual
Am always have a warm welcome anytime…
Am always have a warm welcome anytime l went to the office for anything
September 9, 2025
Reply from London Mutual Credit Union
Dear Faosat,
Thank you for your lovely feedback! We're glad to hear you always feel warmly welcomed. If you ever need anything, don’t hesitate to get in touch!
Best Wishes,
London Mutual
How fast they were to deal with things
September 9, 2025
Reply from London Mutual Credit Union
Dear Denese,
Thank you so much for your feedback! We're glad to hear you were pleased with how quickly we handled things. Providing prompt and efficient service is a top priority for us, and it's great to know it made a positive impression. If there's anything else we can assist you with, we're always here to help!
Best Wishes,
London Mutual
Excellent service,very efficient and…
Excellent service,very efficient and very prompt to respond
September 9, 2025
Reply from London Mutual Credit Union
Dear Queenette,
Thank you for your kind words! We're thrilled to hear that you were happy with our service and found us efficient and responsive. Delivering excellent service is what we strive for, and your feedback means a lot to the team. We look forward to helping you again in the future!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Franca,
Thank you for your feedback! We’re glad to hear you found our responses quick and helpful. If you ever need more support, please don’t hesitate to reach out.
Best Wishes,
London Mutual
Easy access and no stress
September 5, 2025
Reply from London Mutual Credit Union
Dear Dotun,
Thank you for your feedback! We’re so pleased to hear you found the process easy and stress-free. If you need any further help, feel free to contact us.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Fatmata,
Thank you for your feedback! We’re glad you found our service quick and reliable — that’s always our goal.
Best Wishes,
London Mutual
It is good and I’m really happy the…
It is good and I’m really happy the most important thing for me is it went I need help LMCU come through for me thank you very much.
August 26, 2025
Reply from London Mutual Credit Union
Dear Stacey,
Thank you for taking the time to share your positive experience! It's wonderful to hear that LMCU was there for you when you needed help most. Having a financial institution you can count on during important moments makes such a difference. Your feedback about their reliability and support is valuable and will likely be appreciated by both LMCU and other potential members considering their services.
Best Wishes,
London Mutual
They where very helpful and respond…
They where very helpful and respond back to you , and very pleasant team .with good communication.
September 2, 2025
Reply from London Mutual Credit Union
Best Wishes,
Thank you for the positive feedback! It's great to hear the team was helpful, responsive, and communicated well. That kind of professional and approachable service really makes a difference.
Best Wishes,
London Mutual
Quick and east to apply
Quick and east to apply. Jay from customer services responded to my emails within a few minutes and helped me though uploading documents.
September 2, 2025
Reply from London Mutual Credit Union
Dear Tracy,
Thank you for the positive feedback! It's great to hear the application was quick and easy, and that Jay provided such prompt, helpful support with document uploads.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Zaliwe,
We appreciate your feedback and are delighted to learn about your positive experience with our services.
Our team takes pride in providing a service that is both friendly and professional, with a commitment to placing our members at the forefront of our efforts. If there's anything else we can assist you with, please feel free to reach out to us at info@creditunion.co.uk.
Kind Regards,
London Mutual
Horrendous process this time
I submitted an application on 15 July 2025.
On 29 August 2025 I was still waiting for this to be paid, despite it being approved and despite me continually being asked for the same information I’d already supplied.
This is unacceptable and am really disappointed given that I’ve had such an amazing experience previously by LMCU.
August 29, 2025
Reply from London Mutual Credit Union
Dear Robert,
Thank you for sharing your experience with us. To ensure we can provide you with the most detailed information about your specific situation and address your concerns thoroughly, I'd like to invite you to send your feedback directly to feedback@creditunion.co.uk. This will allow us to investigate the matter fully and provide you with a comprehensive response tailored to your circumstances.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Gloria,
We sincerely appreciate your generous 5-star rating! The dedication of our team is evident as we strive to provide outstanding service to our valued members. Our goal is to make your interaction with us as seamless and uncomplicated as can be, ensuring a pleasant and professional experience. If you have friends or family who could benefit from our services, we would be grateful for your kind recommendation. Thank you for choosing us!
Kind Regards,
London Mutual
I find the gaps in communication very…
I find the gaps in communication very long to be honest. My only issue.
August 28, 2025
Reply from London Mutual Credit Union
Dear Sean,
Thank you for your feedback, and I truly apologize for the delays in communication. I want to assure you that the loan was approved within 10 working days. However, if you need a more detailed update on the processing or have any concerns, please don’t hesitate to reach out to us directly. We’re here to ensure everything is clear and moving forward smoothly.
Best Wishes,
London Mutual
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