Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
Company replied
If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
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I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
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Company details
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Today was my birthday tomorrow thank you o
This goodbye just went by fast and fast across town and take any time and but money in banking this thing right yes okay you need tomorrow to call and talk about payment yes
July 24, 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Hyam,
Thank you for your feedback. I'd like to better understand your experience and address any concerns you may have, particularly regarding payment or service matters. Please feel free to contact us directly at feedback@creditunion.co.uk, so we can discuss this further and ensure we resolve any issues. We appreciate your business and want to make sure you're completely satisfied.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Chris,
Thank you for the great feedback! We're so glad we could provide you with quick and efficient service from beginning to end. We appreciate you taking the time to share your positive experience!
Best Wishes,
London Mutual
How to treat an existing customer
You were professional, transparent and respectful. I was kept informed of your processes.
Thank You
Pat
July 24, 2025
Reply from London Mutual Credit Union
Dear Patricia,
Thank you so much for this wonderful feedback! We truly appreciate you are recognising our commitment to professionalism and transparency. Keeping our customers informed every step of the way is important to us, and we're delighted that it came through in your experience. Thank you for choosing us!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Colleen,
Thank you for the positive feedback! It's great to hear that our loan process has been consistently reliable and hassle-free for you. We strive to make timely disbursements a priority, so knowing that you can count on receiving your funds when expected is exactly what we aim for. We appreciate your continued trust in our services.
Best Wishes,
London Mutual
Quick response in a timely way.
July 23, 2025
Reply from London Mutual Credit Union
Dear Tracy,
Thank you for the feedback! We're glad our quick response time met your needs. We appreciate your business and strive to maintain this level of efficient service.
Best Wishes,
London Mutual
The process is somehow lengthy
July 15, 2025
Reply from London Mutual Credit Union
Dear Omoyemi,
I’m pleased that your experience with us was worth 5*! We are always looking for areas to improve and we take suggestions on board. If you do have any more specific feedback from us on what we could do better, I would be keen to hear it. Feel free to email. Looking forward to hearing from you.
Kind Regards,
London Mutual
Honesty have the best experience with…
Honesty have the best experience with credit union
July 14, 2025
Reply from London Mutual Credit Union
Dear Chelsee,
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with us. Your trust means everything!
Best Wishes,
London Mutual
They are efficient
July 21, 2025
Reply from London Mutual Credit Union
Dear customer,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
LMCU is a life saver for me when I need…
LMCU is a life saver for me when I need a loan.
I've been a member for 7 years or so, and saved money every month, so when I need a loan, it’s quick and easy and the repayments are low in comparison to bank loans.
July 14, 2025
Reply from London Mutual Credit Union
Dear Jade,
Thank you for being a loyal member for the past 7 years! We're so glad to hear LMCU has been there for you when you needed it most. Helping our members save and access affordable loans is what we're all about!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Mr Jones,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
At the beginning it felt intimidating…
At the beginning it felt intimidating but I told myself, am asking fir a life changing amount for a project I know I will be able to accomplish and pay back. So with my positivity I went for it and the credit union saw through with me and agreed to my loan. Now I have it and I'm happy. A happy customer!
July 9, 2025
Reply from London Mutual Credit Union
Dear Elsie,
I’m pleased that your experience with us was positive! We are always looking for areas to improve, and I hope that in the future, you will consider us worth a five-star rating. If you do have any more specific feedback from us on what we could do better, I would be keen to hear it. Feel free to email feedback@creditunion.co.uk. Looking forward to hearing from you.
Kind Regards,
London Mutual
Reply from London Mutual Credit Union
Dear Hayley,
Thank you so much! We're glad you had a great experience and appreciated our customer service.
Best Wishes,
London Mutual
A very positive experience from the…
A very positive experience from the beginning to the end.
I was kept informed all through the process with professionalism and clarity
Totally recommend Credit Union Services
July 11, 2025
Reply from London Mutual Credit Union
Dear Monica,
Thank you for your positive review! We are thrilled to hear that you had a great experience with our service. At London Mutual Credit Union, delivering exceptional service is our top priority, and we are dedicated to continuously providing you with the best possible assistance. Your satisfaction is our greatest reward. We look forward to serving you again in the future!
Kind Regards,
London Mutual
Prompt and fluid communication
Prompt and fluid communication
Clear documentation was presented at each step.the communication process was seamless
July 9, 2025
Reply from London Mutual Credit Union
Dear Paula,
We greatly appreciate you sharing your experience with London Mutual. It brings us immense joy to hear that your encounter was positive. Your feedback is invaluable to us, as it plays a crucial role in our ongoing efforts to enhance the services and products provided to our members. Thank you for taking the time to provide your insights.
Kind Regards,
London Mutual
The company was there for me when I…
The company was there for me when I needed them. They are very helpful and supportive. I would recommend to anyone .
July 9, 2025
Reply from London Mutual Credit Union
Dear Belinda,
Thank you for your kind words! We're truly grateful for your recommendation and glad we could be there when you needed us. Your support means a lot!
Best Wishes,
London Mutual
Staff very helpful and polite.Excellent…
Staff very helpful and polite.Excellent customer service.
July 8, 2025
Reply from London Mutual Credit Union
Dear Moses,
Thank you so much for your kind words! We're really pleased to hear you had a great experience with our team. If you ever need any help or have questions, please don’t hesitate to get in touch.
Best Wishes,
London Mutual
Very happy and very quickly.
July 7, 2025
Reply from London Mutual Credit Union
Dear Marcin,
Thank you for your feedback. We're glad you’re happy with the service and that everything was handled quickly.
Best Wishes,
London Mutual Credit Union
Easy and fast
July 7, 2025
Reply from London Mutual Credit Union
Dear Marevic,
Thank you! We're glad to hear the process was easy and fast for you. We are doing our absolute best to make it as straightforward as possible for our platform users.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Darren,
We greatly appreciate you sharing your experience with London Mutual. It brings us immense joy to hear that your encounter was positive. Your feedback is invaluable to us, as it plays a crucial role in our ongoing efforts to enhance the services and products provided to our members. Thank you for taking the time to provide your insights.
Kind Regards,
London Mutual
Staff are always so helpful and deal…
Staff are always so helpful and deal with queries super fast
July 1, 2025
Reply from London Mutual Credit Union
Dear Stevie,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
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