Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
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If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
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I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
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Company details
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from London Mutual Credit Union
Dear Annmarie,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide fast and efficient service to our customers. Your comments and feedback have been noted and passed to the Team.
Kind Regards,
London Mutual
Very simple and easy
June 26, 2025
Reply from London Mutual Credit Union
Dear Watisoni,
Thank you! We're glad you found it simple and easy to use.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Miss Smith,
We greatly appreciate you sharing your experience with London Mutual. It brings us immense joy to hear that your encounter was positive. Your feedback is invaluable to us, as it plays a crucial role in our ongoing efforts to enhance the services and products provided to our members. Thank you for taking the time to provide your insights.
Kind Regards,
London Mutual
Real time up to dates
Real time up to dates, prompt response to my emails, and generally good service in all.
June 23, 2025
Reply from London Mutual Credit Union
Dear Khando,
Thank you for your kind words! We're glad to hear you appreciated the real-time updates, prompt communication, and overall service. Looking forward to assisting you again!
Best Wishes,
London Mutual
services are amazing
Quick communication, emails information quickly, clearly explained, mt 2nd time using them, smooth transactions. very happy with their service.
June 26, 2025
Reply from London Mutual Credit Union
Dear Charlotte,
Thank you for your kind words and continued trust! We're glad to hear the process was smooth and that our communication met your expectations. Looking forward to working with you again!
Best Wishes,
London Mutual
Simple and quick response from the team
June 26, 2025
Reply from London Mutual Credit Union
Dear Orisi,
Thank you! We're glad you found our response simple and quick – that's what we aim for!
Best Wishes,
London Mutual
ROWell it’s about completing your…
Well it’s about completing your application,
they will respond and then few days everything is completed.
June 26, 2025
Reply from London Mutual Credit Union
Dear Robert,
Thanks for your feedback! We're glad the process was smooth and everything was completed in just a few days.
Best Wishes,
London Mutual
My experience with London Mutual Credit…
My experience with London Mutual Credit Union was staff who showed support, professionalism and most of all explained the process for what I requested.
June 24, 2025
Reply from London Mutual Credit Union
Dear Michaela,
Thank you for your kind feedback! We're glad to hear that our team was able to support you and clearly explain the process. Your experience means a lot to us, and we're always here to help whenever you need.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Edith,
We are happy to hear you are satisfied with the service and continue to strive to ensure we provide excellent service to our customers. Your comments and feedback have been noted and will be used to continue to improve our services.
Kind Regards,
London Mutual
LMCU is very reliable and never failed to deliver
LMCU is always there to support it's members in difficult situations.
June 24, 2025
Reply from London Mutual Credit Union
Dear Thomas,
Thank you for your positive review! We are thrilled to hear that you had a great experience with our service. At London Mutual Credit Union, delivering exceptional service is our top priority, and we are dedicated to continuously providing you with the best possible assistance. Your satisfaction is our greatest reward. We look forward to serving you again in the future!
Kind Regards,
London Mutual
Reply from London Mutual Credit Union
Dear George,
Thank you for your kind words! We're glad to hear our staff made a positive impression. We appreciate your feedback and hope to welcome you again soon!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Hakim,
Thank you! We're happy you had a great experience and appreciate your support!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Natalie,
Thank you for your loyalty and kind words! We're honoured to have served you for over 20 years. Please get in touch if you need any help.
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Jean Claude,
Thank you for your feedback. We're glad you found it helpful and easy to get the answers you needed.
Best Wishes,
London Mutual
knowledgeable polite and efficient
The staff are friendly helpful knowledge of their products and truthful to their word. They are efficient and helpful interest rate are manageable
June 18, 2025
Reply from London Mutual Credit Union
Dear Mary,
Thank you for your kind review! We're glad to hear you found our team friendly, knowledgeable, and trustworthy. It's great to know the service and interest rates met your expectations. We appreciate your support!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Martin,
Thank you for your feedback! We're happy to hear you found our service helpful and timely. We appreciate your support!
Best Wishes,
London Mutual
The process could of been clearer for…
The process could of been clearer for me as the link with the updates did not work
June 16, 2025
Reply from London Mutual Credit Union
Dear Carolyn,
Thank you for your feedback. We're sorry to hear you had trouble with the update link. We've tested it on our end, and it is working. If you experience any issues in the future, please don't hesitate to give us a call—we’re always here to help!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Meshach,
Thank you for your kind words! We're glad to hear you had a smooth experience and received a timely response. Let us know if there's anything else we can help with!
Best Wishes,
London Mutual
A very efficient process with…
A very efficient process with continuous communication from an organisation that actually helps you.
June 9, 2025
Reply from London Mutual Credit Union
Dear Daniel,
Thank you for the great feedback! We're so pleased to hear you found the process efficient and supportive—it's exactly what we aim for.
Best Wishes,
London Mutual
In the past 15-years with them..they…
In the past 15-years with them..they Treats me as Never missed a payments....them knows I'm Deaf.. thanks samuel
June 9, 2025
Reply from London Mutual Credit Union
Dear Samuel,
Thank you for your continued trust over the past 15 years. We’re proud to support you and always aim to provide respectful, understanding service.
Best Wishes,
London Mutual
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