I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... See more
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See what reviewers are saying
I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... See more
I am not sure if this is a real site I place an order about a week ago for a hoodie that was supposed to arrive within 1/3 days. I haven’t received anything nor an update Iv tired to call & email.... See more
Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... See more
Company details
Written by the company
Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.
Contact info
london, United Kingdom
- 07939393965
- support@crepsuk.com
- crepsuk.com
4.2
Great
413 reviews
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Update on my Experience
Updating my experience.
My initial order was deliver brilliantly.
Exchanging was not the easiest task, however I am glad that eventually everything got sorted out. CrepsUK is a good company and I would genuinely recommend it. All the best.
March 1, 2023
Unprompted review
These Jordons arrrived discoloured.
These Jordons arrrived discoloured.
The right shoe was faded, and the suede has a little nick at the toe.
I work in retail, footwear also, so in my experience they looked like the right was in a shop window/ display cabinet or sitting out. Very disappointed. Won’t be shopping here again. Left 2 emails, still waiting on instructions.
February 2, 2023
Reply from CrepsUK
We are sorry to hear that you received a defective product and would like to apologize for any inconvenience this may have caused you. We take great care in ensuring that our products meet the highest quality standards and we are disappointed to hear that this was not the case with your order.
We would like to assure you that the discoloration and nick on the right shoe were not caused by wear or display, but rather a manufacturer defect that unfortunately went unnoticed during our quality control process.
Regarding the return process, we apologize if there was any miscommunication or delay in our response. We have reviewed our records and found that we had arranged for a courier to collect the item multiple times after your initial request. However, we understand that this may not have been communicated effectively to you and we apologize for any frustration this may have caused.
We take our customers' concerns seriously and are committed to resolving any issues in a timely and efficient manner. We have now processed your return and a full refund will be issued to you shortly.
Once again, we apologise for any inconvenience caused and we hope that you will give us the opportunity to serve you better in the future.
Best regards,
CrepsUK
A wonderful company
A wonderful company ! Communication is brilliant and the customer service is first class.
Thankyou so much.
January 6, 2023
Unprompted review
It arrived within two days just befor…
It arrived within two days just befor new years eve which was amazing and got to try my new shoes on new years day
December 31, 2022
Great experience all round
Great customer service, rang twice to make sure my order would arrive in time for Christmas and he assured me it would and it did!
Loved the shoes too, thanks !
December 15, 2022
Unprompted review
Good service
Good service, product came without any damage and a quick delivery couldn’t ask for more.
December 30, 2022
Unprompted review
I was very happy with the purchase and…
I was very happy with the purchase and the product is better than expected. The delivery was delayed a day without reason and the box appeared to have been tampered with. The previous purchase was perfect and delivered without any issues.
December 3, 2022
Not recommended
Not recommended. Selling things on website that are not in stock. Ordered a jacket for 7440 SEK (about 700 €) recieved a messege 10 days (!!!) later that the item was not in stock...
December 4, 2022
Very quick delivery and impressed with…
Very quick delivery and impressed with shoes and packaging was nice too will orderr again
December 6, 2022
Unprompted review
scam
Told it was 2-6 day delivery. been well over one week. no email stating the delivery is shipped. didn’t receive any updates. no replies to emails or no reply on whatsapp. seems like the whole thing is a scam.
December 3, 2022
Reply from CrepsUK
Hi,
We are sorry you have had an unpleasant experience. Your order was due to be delivered in the 2-6 working day time frame as stated on our website weekends are not working days and hence the confusion. You requested a refunded and that was processed immediately with email confirmation sent to yourself outside our working hours. Our team has gone above and beyond to accommodate for yourself at every hurdle and this review was not only defamatory but very misleading as it’s not accurate.
Kind regards
CrepsUK Customer Service
Would recommend
Thank you for the quick and efficient service, would recommend 👌
December 1, 2022
Unprompted review
Not the best experience dealing with…
Not the best experience dealing with this company
November 30, 2022
Reply from CrepsUK
Hi Danielle;
We are sorry that you feel that way we have noticed that you. We have seen that your order was dispatched the next working after you placed the order and was received the following day. A member of our team answer your query regarding to a return and explained that as per our terms and conditions in which upon purchasing from ourselves you adhered too. Nonetheless we offered to request to make an exception at this time in which we have heard no response.
If you could please respond to our communications in order for us to try resolve this issue for yourself.
Kind regards
CrepsUK Customer Service Team
Good seller very fast delivery
November 11, 2022
Item has not turned up
Item has not turned up, it has now been 13 working days delivery was meant to happen between 5-7, whilst contacting the company through WhatsApp plus plenty of emails sent I haven’t heard nothing back.
October 28, 2022
Reply from CrepsUK
We are very sorry to hear you had an unpleasant experience with us sir. Upon further investigation we have not received any communication from yourself and we have even tried to contact yourself multiple times on the number and email provided at checkout in regards to this order but to no avail, as it was in fact flagged as fraudulent. The order was cancelled and the refunded to the payment method at checkout.
As a small business we pride ourselves in customer service and communication with the customer and thus we tried to keep you in the loop at every step of the transaction as we were unable to verify the validity of this order to satisfy our payment providers we had to cancel the order.
Kind regards
CrepsUK team
Reply from CrepsUK
Hi,
Sorry to hear you had a bad experience. Upon further research your order was refunded prior to this review and you was informed via email communications from our customer service team regarding the rational why the order was cancelled.
Kind regards
CrepsUK Customer Service Team
Really helpful
Really helpful - had to send back as didn’t fit but was given advice on which size to get (discussion over UK 6 and EU 39) - refund was put through and new pair sent - fast delivery - would use again.
October 18, 2022
Unprompted review
Satisfied customer
I would like to say Thankyou to Creps UK for swiftly dealing with my dissatisfaction in a very professional manner. They supported me throughout the entire experience and even offered me a 15% discount on my next purchase which I will definitely be using in the next couple of days. I am now a satisfied customer
November 7, 2022
Reply from CrepsUK
HI,
Upon checking your order it shows that your order was delivered to yourself -albeit a day late in which you were sent a partial refund of 10% as a gesture of goodwill. We see that our team has also tried to reach you on email several times regarding this review and were ignored.
Its a shame that you had to resort to leaving a negative review even after our team went above and beyond for yourself to not only ensure your parcel was delivered correctly but also offering a partial discount for the item arriving late.
Many Thanks
CrepsUK Team
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