While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... See more

Rated 5 out of 5 stars

I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... See more

Rated 1 out of 5 stars

I am not sure if this is a real site I place an order about a week ago for a hoodie that was supposed to arrive within 1/3 days. I haven’t received anything nor an update Iv tired to call & email.... See more

Rated 5 out of 5 stars

Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... See more

Company details

  1. Streetwear Store

Written by the company

Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.


Contact info

4.2

Great

TrustScore 4 out of 5

413 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CrepsUK- fast service

I’ve been ordering from CrepsUK for about a year now and I am always pleased with how fast my orders come and happy with the customer services as they have such nice workers. So excited to keep ordering more of the latest shoes!

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sooo happy with my order! Not the first time i’ve ordered but I’m always left pleased. Arrived on time and all was authentic. Wanted to change the size after placing the order and was able to get through to customer service easily with no hassle. Will definitely be ordering from CrepesUK again.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ordered my Jordans and I absolutely love them! 100% authentic as had them verified just in case. Fabulous condition/ quality and I would highly recommend!

October 11, 2022
Unprompted review
Rated 5 out of 5 stars

Spot on every time!

Second time ordering from crepsuk and second time I receive shoes within a day of ordering, also much cheaper than other websites (gamekick had my shoes up for 40£ more!!!)

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

I placed a order for a pair of Jordan…

I placed a order for a pair of Jordan 4’s. The delivery was very quick and efficient. The shoes were handled with great care and everything was delivered with a 10/10 service through out. I would have to mention that the checkout procedure on the website was so also so simple.

September 2, 2022
Unprompted review
Rated 1 out of 5 stars

Never received my order.

Never received my order. Communication is bad. Received refund this morning without explanation. First time trying this website after checking the review but left disappointed.
Update. Your warehouse team never contact me in the first place. No communications after order is placed. How long until the money back in my account? Cos i need to re order from other shop

September 5, 2022
CrepsUK logo

Reply from CrepsUK

Hi,

First and foremost we would like to apologise for the inconvenience caused. We sometimes do have inventory issues/ website glitches and we can understand your frustration. You were contacted during the timeframe specified at checkout explaining the issue as soon as it was made apparent to us by our warehouse team. We are not trying to brush the matter under the carpet but we hope you accept our sincerest apologies and that this doesn’t prevent you from ordering in the future.

Kind regards
CrepsUK customer service team.

Rated 5 out of 5 stars

great customer service - quick issue refund

Accidentally placed an Order and company got back to me via Whatsapp within 24-48 hours and got my refund issue email minutes later, and payment was recieved the very next day!! (which is quicker than alot of other larger companys)
Great Customer service 5*****

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Grandaughters birthday present

Fast & efficient easy to use website. Found what I wanted straight away ordering process very simple. Came withing the time frame given packaged well. Nice looking shoe. Safe to say thegrandaughter loved them.

August 6, 2022
Rated 5 out of 5 stars

I have nothing but praise for CrepsUK

I have nothing but praise for CrepsUK!
I spoke with Adam regarding my order who dealt with my enquiry within a matter of minutes! He immediately sent me a photo via WhatsApp of the item, phoned me back straight away and shipped immediately, item arrived by lunchtime the next day and saved my teenagers birthday! Literally.
The set is perfect and my son and myself could not be happier! Adam, you honestly could not have done more for us!! 5***** A+++! Absolutely second to none!! Thankyou so much, from all of us here, can’t wait to buy from you guys again.

July 16, 2022
Unprompted review
Rated 2 out of 5 stars

Bought as a birthday present so under a…

Bought as a birthday present so under a time scale. No 1 contacted me to say there’s a problem. I had to contact you for you to tell me you don’t have them in stock. Now too late to get from anywhere else. As you can imagine the wife is ecstatic. Thanks for the let down
👍🏾

July 14, 2022
CrepsUK logo

Reply from CrepsUK

Hi,

First and foremost we would like to apologise for the inconvenience caused. We sometimes do have inventory issues/ website glitches and we can understand your frustration. You were contacted on the third working day after placing your order to explain the situation and as you were on a tight schedule you would not have benefited from our sourcing system. Which has a 7 working day delivery window. In addition to this our team reached out to you on the third working day after placing your order which was well within the delivery window specified at checkout. We are not trying to brush the matter under the carpet but we hope you accept our sincerest apologies and that this doesn’t prevent you from ordering in the future.

Kind regards
CrepsUK customer service team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look