Crit Hit Game Hub Reviews 115

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Have been visiting Crit for 4 and a half years, nice environment and friendly staff throughout. Recent improvements have made it an excellent store with a far greater stock available and my online ord... See more

Rated 3 out of 5 stars

My package arrived much earlier than anticipated and i must give props to the company for that huge well done. However i was disheartened when i opened my package and when I opened my packs, every pac... See more

Rated 5 out of 5 stars

Pre-ordered a new set of Magic cards through these guys on a recommendation. Couldn't be happier with my experience. Not only did I receive the cards on the day of release, they were hand delivered!... See more

Rated 5 out of 5 stars

Beyond excellent customer service, if I've had any issues or questions they have been straight on it. Managed to order a digimon Starter Deck and when royal mail hadn't delivered spoke to Crit Hit G... See more

Company details

  1. Trading Card Store
  2. Bar
  3. Cafe

Written by the company

Liverpool's Largest Table Top Gaming Center - TCG, RPG, Wargames. We offer amazing service with no membership fee, no entry fee. Unique in our industry!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

115 reviews

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Rated 1 out of 5 stars

pathetic staff never replay to emails…

pathetic staff never replay to emails or messages over orders not being filled they will take your money then cancel your order and act like nothing happed (read every other bad review on here) checked there facebook,they bad mouth you for leaving bad reviews and beg people to put good reviews to boost there stars seem the staff don't care about bad reviews or wish to understand why they got the review in the first place they much more enjoy getting others to make rude comments and fake reviews i would tell you to avoid ordering from them or going into there store i dislike having to make this review but if the staff can't be mature to help or replay to people making the bad reviews or asking about there orders and then get mad over bad reviews it say's alot about this store.

July 29, 2022
Unprompted review
Crit Hit Game Hub logo

Reply from Crit Hit Game Hub

Hi Ash,

Thanks for your review. I’m sorry for your negative experience. I’m a new manager at Crit and I’m aware there’ve been issues in the past that myself, and the new team, have been working very hard to resolve.

As mentioned, I’m new here, and as such I’m not privy to any prior communication. As far as I’m aware, any orders, before my time here, that have been cancelled or unfulfilled have been refunded. I can’t find your particular order to confirm that this is the case for yours, but I’m confident that there are no outstanding issues other than negative feelings based on poor experiences and communications.

I am guilty of posting a negative review to social media, you could say I’m a bit of an edgelord, but I also need to make it clear that the negative trustpilot review, and the message I posted, where both from people who aren’t customers of ours; they’ve never ordered online, and they’ve never been to our shop. To the best of my knowledge, these are the only “fake” reviews on here.

I have also asked, on numerous occasions, for people to leave reviews for our shop. I’ve never begged, nor solicited, positive reviews specifically. I’m just confident that if the people who do frequent our shop were to leave reviews, they’d be positive by virtue of the fact that they have positive feelings and experiences about, and in, the shop.

As for not replying to bad reviews; as I’ve said, other than this one, they’ve all been made before my involvement. As this was a valid point however, I’ve hunted down the login details for this account in order to reply and hopefully clear a few things up for yourself, and anyone else reading this.

Cheers.

Sean.

PS, shoot us a message on Facebook if there are any issues still unresolved: I should have no problem picking that up and sorting it out.

Rated 5 out of 5 stars

Critical Hit

When you’re in Liverpool you are now blessed to have a variety of stores available to you but irregardless of this variety only one store remains to be the institution of the Liverpool gaming community, Critical Hit. Helpful friendly staff, excellent facilities and fantastic food you couldn’t possibly ask for more a must visit if you’re new to Liverpool, and a place you can call home if you’re a regular to the city.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing place to go

Amazing place to go and game with like minded people, staff are so friendly And helpful! Ordered online a few times and the personal drop off from the staff for local people is a top notch personalised touch!!

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

THE friendly local game store.

Have been visiting Crit for 4 and a half years, nice environment and friendly staff throughout. Recent improvements have made it an excellent store with a far greater stock available and my online orders through lockdown were spot on. Decent grub brought with a smile. Essential for card gamers, wargamers and RPG players.

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

It's a vibe. 🤙

been there a few times now for the nintendo Liverpool events. the venue is a really neat little space, the staff are super chill and the food is really good value for money. they also do every energy drink imaginable so that's always a selling point for me. 10/10

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent gaming store

Excellent gaming store. Unlike others in Liverpool there’s always a friendly atmosphere, the staff are welcoming and they serve a decent variety of food. Store stocks Games Workshop, Yu-gi-oh, Pokemon cards, the works. Definitely recommend.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great events, venue, staff, and food!

Been twice, travelling over 3 hours time my home town of Liverpool, and both times the events have been nothing short of fantastic (even when my results have been far short of that).

Best of all, even when I've scrubbed out, all the people there have been really friendly. They have a solid range of bits to buy too which is nice for the compulsive spender in me. But to top it all off, the food is insanely good. I watched a man eat 4 of their burgers (not small ones I might add) in less than 2 hours - one of those was one for a friend but he couldn't resist and tucked in instead of "minding" it for him.

Would recommend!

July 26, 2022
Unprompted review

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