Crit Hit Game Hub Reviews 115

Smoothly ran 107 man event, got everyone in and out before the premier league game

Pre-ordered a new set of Magic cards through these guys on a recommendation. Couldn't be happier with my experience. Not only did I receive the cards on the day of release, they were hand delivered!

Felt really looked after and valued when I reached out to the staff (looking at you Sean!). Will 100% come back again, honestly cannot find fault with my experience at all.

Couldn't ask more from a gaming store nice staff, great food and a lot of people

Excellent store, been going for years the staff are very friendly and it's a great place to find players of every game

The staff are friendly and welcoming the food is good I really enjoy coming to crit hit game hub I would recommend to anyone who comes to visit to Liverpool

Boss shop and love coming down 🙂

The top gaming venue in Liverpool. Warm friendly staff always welcoming. Lovely convenient menu catering for all including vegans. Excellent value.

The staff are lovely, the place is welcoming and they have vegan options :)

I've been a customer here for years and I've loved my experience here! Friendly service, great products and awesome atmosphere! To put it plainly: their service is a critical success! Keep it up guys!

Play DnD here every Sunday. Lots of space, friendly staff and very accomodating. Good food as well.

I love the store and the environment, it is down right the best ttrpg and wargameing experience in liverpool

A great and wonderful shop, with helpful and welcoming staff. All staff are more then happy to help with all questions needed.

Absolutely brilliant place. The people behind the counter are super friendly and made me feel welcome from the moment I stepped in. Wouldn't go anywhere else over here

Great place to play games and get food with friends. Massive selection of products and great playing space!

I’ve been buying my Pokémon cards and GW stuff here for years. It’s a shame about the recent Pokémon stock issues, but it’s my understanding that this is a worldwide issue and not something localised or exclusive to this little shop in Liverpool.

Come down with us on a Sunday if you want to see what Pokémon is really about. I’ve never seen anyone in real life crying about stock issues. We just play the game and have a nice time 🤷‍♂️

I placed a preorder from their website for the 'Pokemon Celebrations Pikachu Figure Collection' on 29/09/21. Waiting over a month after the release date patiently. Tried to get in contact with the email they offer on the website for queries and found that it was no longer in service.

I tried contacting them through Facebook and had no reply, after a week I started to panic and began to find stories of everyone who ordered from them getting their orders cancelled and not refunded with no communication.

I tried to then contact them through PayPal asking for any information regarding my order. They did not respond and so I opened up a PayPal dispute against them on 12/11/21. After submitting all the information regarding my order, PayPal have gotten back to me today 25/11/21 in favour of me and refunded my money.

Unfortunately after all this time and hassle I have lost my chance at getting the product I pre-ordered as they seem to be sold out everywhere. I would advice against using this company and suggest you go elsewhere.

I still cannot believe they would refuse to send me out my product and not refund me knowing they took my money, they didn't even send me an email to state my order was cancelled or couldn't be fulfilled.

The fact I was forced to get my money back through a dispute says it all.

I pre-ordered the pikachu vmax figure collection from them months ago, only to find out days after its release that they'd cancelled my order due to not having enough stock. Not only did they tell me this after it'd already released so I couldn't find another one to order, I had to contact them to even find out what was happening with my order as they gave me no communication whatsoever. Shortly after they said they were processing my refund, however a month later I've still not had my money back. Extremely poor service, would not recommend you place an order from them.