I purchased some PDFs of some of Critical Kit's roleplaying games. Their PDFs are well laid out and their RPG concepts are fun and creative.
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Pretty much leading the pack when it comes to customer service in UK-based dice shops. These guys go above and beyond to make sure their customers' orders go smoothly, right down to writing lovely not... See more
Company replied
Ordered Be Like A Crow for a friend and ran into logistical problems which Critical Kit handled friendly, timely, and well overall. Haven't heard a review of the product from my friend yet but their T... See more
I ordered the Be Like A Crow kickstarter. Critical Kit was clear and transparent during the entire production and fulfillment process, and the product ordered (cards, Journal, rulebook) were exactly a... See more
Company details
Written by the company
Dice, accessories and original publications for role-players.
Contact info
11a Unit 3, East Quay, TA6 4DB, Bridgwater, United Kingdom
- hello@criticalkit.co.uk
- criticalkit.co.uk
4.7
Excellent
185 reviews
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Incredible subscription, would recommend
Been happy with every kit so far, great service!
April 24, 2024
Reply from Critical Kit Ltd
Thank you for supporting us, it means a lot!
Be Like a Crow
I streamed my first playthrough of Be Like a Crow, and I really enjoyed the experience! I liked that I could get resources for my game for free, and the map was easy to use on stream. I would definitely recommend this game and I can see playing again in the future.
March 25, 2024
Reply from Critical Kit Ltd
Thank you for the feedback and for taking the time to stream the game. It really helps us get the word out.
Reply from Critical Kit Ltd
Thank you for your feedback.
Reply from Critical Kit Ltd
Thank you for your feedback.
Reply from Critical Kit Ltd
Thank you for your feedback.
I didn't even receive my order so it's…
I didn't even receive my order so it's just an awful experience also I didn't even get any refund for it. I wrote 2-3 emails but no one is responding to them so awful. I want to be fully refunded for my order
January 30, 2024
Reply from Critical Kit Ltd
Hi Salamand,
I’m really sorry to hear you have had this experience. I have checked out emails and haven’t see any from you so I assume they have landed in spam.
That said, the tracking states that your package made it to your local depot and was never collected so it is being returned to us.
We are expecting it back on Tuesday after the Easter holiday, at which point we will issue a full refund.
All the best,
Tim
There was a slight delay with my order…
There was a slight delay with my order but can honestly say some of the best customer service I've received. Received my dice this morning and all beautiful and well packed. Will definitely be ordering again from here.
March 4, 2024
Reply from Critical Kit Ltd
Sorry to hear you had some issues, but also happy to hear we got them sorted for you.
Reply from Critical Kit Ltd
It's true! Thank you for checking out our games :)
Be Like A Crow
Very fast online delivery of PDF files, nice free additions to more files, everything great. My only problem was the 3D printer STL files. I could not get these to work properly and wasted filament trying. I was excited about these, but some of the files were for a resin printer, I was using PLA. Maybe the resin works better, I don't know.
March 2, 2024
Fast and everyone was happy
I bought 12 packs of mystery dice for our DnD weekend as we were with 6 people we all got 2 packe, all Dice were beautiful and different thank you!
Delivery was good too very fast.
February 5, 2024
Excellent experience
Excellent experience. I really love the RPG that I bought and the component quality is excellent. Great to see such good care going into this niche. Fast and safe delivery. I'll look out for other products for sure!
January 26, 2024
All the creative projects and ideas…
All the creative projects and ideas that are available! So many fun options. I started with one and found their Kickstarter, and now I find myself close to completing the whole collection of different games. I highly recommend and a few are good starter rpg games.
December 25, 2023
There was an honest mistake with my…
There was an honest mistake with my order that they rectified quickly and added compensation in the way of an extra game for free! Lovely people, great customer service.
November 27, 2023
Amazing shop
Amazing shop - had a problem with an order (not their fault, was a missing card in a deck of cards) and they were incredibly quick to rectify and great on emails. Fantastic quality products as well - it's going to be my go-to every time I buy dice.
November 27, 2023
Good, but sometimes it's hard to get concrete…
Sometimes it's hard to get concrete information from their customer support.
November 27, 2023
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