Croner Reviews 

6,929
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,581 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to explain complex matters clearly, making interactions informative and productive. The service provided is frequently described as excellent, with many appreciating the tailored advice and support that makes managing regulations much easier. Reviewers highlight the exceptional customer service, noting the team's responsiveness and expertise in guiding them through various processes. People also appreciate the efficiency and ease of the user experience, with quick response times and a smooth process from start to finish.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, expertise, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive, helpful,... See more

User experience

Consumers find user experience to be positive, describing visits as productive, informative, and hassle-free.... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to share some feedback about our annual health and safety visit with Claudette Nelson yesterday. Claudette was incredibly thorough throughout the process and took the time to guide me throu... See more

Company replied

Rated 5 out of 5 stars

My HR Advisor is Libby Deacon who is excellent. Her focus on communication, her efficiency, and expertise is second to none! thank you Libby for all your help! Croner are great at what they provide an... See more

Company replied

Rated 5 out of 5 stars

James Ulyatt conducted our assessment. He had a very practical and realistic approach. His knowledge of our business was very good. He pointed out our legal requirement and advised on some very use... See more

Company replied

Rated 5 out of 5 stars

Stuart Pennock came to do his follow up visit yesterday. He tool time to help me remember how to access my documents and went through my action plan with me. Great chatting with lots of ideas thrown... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant
  4. Legal Services
  5. Occupational Safety and Health

Written by the company

As one of the most experienced and respected specialists in the business, you can rely on us to help you manage your people and responsibilities more efficiently and effectively. We are a one-stop shop for expert HR, Health & Safety, Consultancy, Software and information tailored to your organisation, your budget and your challenges. Our professionally qualified HR consultants are more than just a mine of legal knowledge; their understanding of your business ensures they are always practical and commercially focused.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(6,929)

1,455 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

H & S Annual Review

Croner have assisted in bringing our HR and Health and Safety polices and procedures up to date and specifically Mark Plumb, who has been outstanding in identifying our needs and providing solutions for our business. I would highly recommend the services of Croner and in particular, Mark.

April 17, 2026
Unprompted review
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Reply from Croner

We are delighted to hear that you had such a positive experience with Croner, and especially Mark. It is always a pleasure to hear that we have been able to provide the best outcome for all. We strive to ensure our customers receive the highest quality of service, so thank you for your kind words and support.

Rated 5 out of 5 stars

Victoria Hall represented the charity…

Victoria Hall represented the charity in a tribunal matter involving a former employee and handled the case exceptionally well. She was professional, knowledgeable, responsive, and highly organised throughout the process. Her clear advice, attention to detail, and expert handling of the matter provided great reassurance and contributed significantly to a positive outcome. I would highly recommend Victoria.

Many thanks

June 4, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Victoria has been quick and efficient. I will ensure your feedback is passed over to her!

Rated 5 out of 5 stars

Support

Great on going support from my advisor Mary McDade

June 3, 2026
Unprompted review
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Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Mary was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Great working with Mark Plumb

The support we have received from Mark Plumb at Croner has been excellent. The Health & Safety audit he did was thorough and professional, and it was a pleasure to work with him. Would certainly recommend the service to others.

April 27, 2026
Unprompted review
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Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner and Mark! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Mubin was exceptional

Mubin was very diligent, thorough and great attention to detail dealing with our case. Would highly recommend

May 28, 2026
Unprompted review
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Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Mubin was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Amazing service

Really good advice helping give our organisation solutions. Amazing resources and information on every topic possible. Always available and fast responses to our queries.

June 3, 2026
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that we was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

fire risk assessment…

We had our fire risk assessment appointment today, carried about by Claudette Nelson, she was amnazing, friendly and extremely professional.
I would recommend her highly, a real credit to Croner.
Thank you

June 3, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Claudette was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Excellent service

The visit from the health and safety advisors was both helpful and constructive. I particularly liked their focused approach on the fact the business was a Pharmacy and the associated risks. Companies we've used in the past have gone off on a tangent and can get carried away with describing incidents that are unrelated or irrelevant.

I also liked the fact that one of advisors was from the local area which greatly helps with understanding the type of population we serve and risks.

June 1, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to leave a great review! We are so happy to hear that you had an outstanding experience with us. We strive to provide our customers with the best service possible, and it's wonderful to know that we achieved that for you. Your positive feedback means a lot to us, and we look forward to providing you with excellent service in the future.

Rated 5 out of 5 stars

Raj Pal

Raj Pal is a highly skilled Senior Litigation Consultant whose strategic clarity and expert judgement consistently add value.

June 3, 2026
Unprompted review
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Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Raj was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Very professional

Very professional, friendly, and knowledgeable. Katherine Thomas provided clear guidance and helpful advice to improve health and safety standards in our shop. The visit was informative and reassuring. Highly recommended.

June 1, 2026
Unprompted review
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Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that we was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

"Mira K"

Mira came in for our annual Health and Safety visit and was very helpful as always. She makes everything clear and efficient. Help's us through all objectives and provides clear instruction on how to make everything better and up to standard.

June 2, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Mira has been quick and efficient. I will ensure your feedback is passed over to her!

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from Raj Pal at Croner. He was with us every step of the way. Overall experience with everyone at the firm has been great and they have been invaluable to our business.

June 2, 2026
Unprompted review
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Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that Raj was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Cecil Burnett carried out our Annual…

Cecil Burnett carried out our Annual Health and Safety review today and his knowledge and experience is highly commendable! He is very professional in his approach and very easy to understand and evaluate all his recommendations and relevant updates within his field of expertise! Always a pleasure to have Cecil visit!

June 1, 2026
Unprompted review
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Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner and Cecil! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Rated 5 out of 5 stars

From the moment we contacted Croner…

From the moment we contacted Croner they have been amazing, first Daniel Bragg came to see us, he was so sympathetic and understanding, then talking to Ewan and Emily through teams, again extremely supportive, and Mark Walpole helping us get on the right track in an understanding and supportive way . I highly recommend this company the team is fantastic

May 29, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner. It is a pleasure to hear that we have been able to provide a great service. We strive to ensure our clients receive the highest quality of service, so thank you for your kind words and support. We look forward to working with you in the future.

Rated 5 out of 5 stars

Going above & beyond at a time when I really needed it, & at no cost .

This is the second time in 18 years my company have had to seek legal advice of this kind and the last time I think it was also Croner I was directed to, and on both occasions they have been incredibly helpful. When you have an issue it is most likely you are going to be concerned and stressed and all you want it easy processes and helpful advice, ideally at minimal cost. Croner were beyond helpful and spent far more time than needed with me to make sure I went away happy and assured. On this occasion I spoke to Liam initially and then Callam gave me a follow up call about 5 days later to check I had everything I needed and all was OK. Liam was calm, patient, listened and gave guidance and explained on this occasion there was no charge, which I nearly fell over hearing in a world where everything seems to come at a price. With so much to deal with at this time I was very grateful to hear this, as calls and advice were taking up so much valuable work time. It is lovely to know there is an amazing company out there with really super employees clearly passionate to help and do a good job. You most certainly did and thank you so much again, and hence why it is a pleasure to write this review, to enable others to call this company with confidence in the future.

May 14, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to leave a 5* review! We are glad to hear that we has been able to help you with your matters and that they have taken the time to build a relationship with you and the business. We appreciate your kind words and thank you for taking the time to share your positive experience with Croner. We strive to provide excellent client service and your feedback is invaluable in helping us achieve this.

Rated 5 out of 5 stars

Our Principal Health and safety…

Our Principal Health and safety Consultant Wayne Davies, was very helpful during the visit. Wayne showed great deal of expertise and was very supportive with using the system to its full potential. I can not praise Wayne enough, for his assistance and support during the audit.

May 13, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Wayne has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

HR year review!

Gemma at Croner did our HR review on Thursday on a teams call. She was very friendly and professional and explained everything well. Gemma updated all our documents that day. Great service.

May 28, 2026
Unprompted review
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Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Gemma has been quick and efficient. I will ensure your feedback is passed over to her!

Rated 5 out of 5 stars

Feedback for Anisha Sood – Excellent Support with HR Policy Review

I wanted to share some heartfelt feedback for Anisha Sood at Croner.

Anisha helped us review and approve a large number of HR policies in a very short timeframe, and I am genuinely grateful for her support. She was professional, kind, proactive and so responsive throughout.

What I really appreciated was how easy she made the process feel. With so many policies to review, it could have been quite stressful, but Anisha handled everything with care, clarity and patience.

She has been a real pleasure to work with, and I truly appreciate all her help. She is a credit to Croner.

May 29, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to leave a 5* review! We are glad to hear that we has been able to help you with your matters and that they have taken the time to build a relationship with you and the business. We appreciate your kind words and thank you for taking the time to share your positive experience with Croner. We strive to provide excellent client service and your feedback is invaluable in helping us achieve this.

Rated 5 out of 5 stars

Paige was very thorough throughout our…

Paige was very thorough throughout our disciplinary hearing that we had asked for the Croner facetoface team to conduct. Paige kept us updated throughout the hearing and made regular contact to let us know how everything was going.
Neil who carried out the investigatory stage was also very thorough and again made regular contact to keep us updated with how the investigation was going. Great service all round.

May 22, 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your great review! We are so glad to hear that our Face2 Face team were able to provide you with the necessary support and assistance. We strive to ensure that all of our clients have a great experience, and we are delighted that Paige and Neil was able to help you with the process. Thank you for your kind words, I will pass these over to them.

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