Crown Molding Reviews 3

WOW! After leaving an honest review about how UPS messed up my order and failed to deliver my package, the owner sent me an email threatening to sue me for lying, which I did not, and even threatened to contact my employer to get me fired!

To provide the full context: first, I received the wrong tracking number and had to email twice to get the correct one. After waiting a long time, I was told I had denied the package, which never happened because no one was at the address. When I called Crown Molding to find out what was going on, they directed me to UPS. UPS then told me to call Crown Molding since they were the ones who shipped it.

Instead of making a simple call to UPS to resolve the issue, Crown Molding decided to blame me for the error, claiming I denied the order. This back-and-forth continued for weeks, with them placing the blame on me for a package that was never shipped. I repeatedly asked them to fix this, as they were the only ones who could, but they kept insisting it was my fault.

Eventually, I requested a full refund, only to be told they were charging me a ridiculous fee on top of billing me for a delivery that never occurred. After posting a review detailing my experience, I began receiving threats from the owner about being sued and losing my job.

The owner is completely unhinged and refuses to take responsibility for mistakes, choosing instead to blame everyone but those who actually messed up—UPS and Crown Molding. I strongly advise staying away from this company. If anything goes wrong, they will blame the customer and resort to threats rather than resolve the issue.

Avoid this company ! They are trying to charge me 5% fee for the order I cancelled 2 hours after palcing it ! Have to open a credit card chargeback now . Very rude customer service !

I placed an order for a PVC column wrap on 5/13/14 that was supposed to ship in 5-7 business days. A month later I still hadn't received the order. Crown-Molding.com owner Rick Hemsworth claimed Fypon was experiencing production delays. I called Fypon directly and was told there were no such delays. Rick didn't have a response for his erroneous explanation. After two months of waiting, and numerous unanswered emails and vmails, I called Amex to dispute the charges.