Crown House Estates Reviews 47

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

My previous experience with an agency was terrible, over almost 2 years they literally never once responded to our requests and I never once spoke with the same person! The experience her... See more

Company replied

Rated 1 out of 5 stars

Very poor experience. The agents do not know even the most basic information about the properties they rent out. There is a clear lack of professionalism and competence. When any issues arise, they do... See more

Company replied

Rated 5 out of 5 stars

Chan and his team were instructed after a string of failed sales by other local agents. Crown House were quick to take charge, advertised the house for only a few days before the first open house, an... See more

Rated 5 out of 5 stars

Crown House Estates has supported me with my Business for over 6 and a half Years now. The Team has very good communication skills, very helpful, kind and are very professional. Poonam is one of t... See more

Company details

  1. Money & Insurance

Written by the company

If you think all Estate Agents are the same, you haven’t worked with us before. Crown House Estates is an independent estate agent specialising in Sales, lettings and management of residential properties in London.


Contact info

3.6

Average

TrustScore 3.5 out of 5

47 reviews

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Rated 5 out of 5 stars

Great Service and Team.

After poor experiences elsewhere, we were impressed and delighted with the service provided by Crown House Estates in selling our flat. In a world of mediocre estate agents, it was very refreshing to find an efficient and pro-active agent which not only quickly found an acceptable buyer for the property, but also worked closely with us and our conveyancing solicitor throughout the process. This ensured that the sale to completion moved forward with speed and without problems. With thanks to Mitchell and team.
We wholeheartedly recommend Crown House Estates to all.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

1st Class Letting Agents

My relations with Crown House Estates as a landlord is now almost 3yrs during which time they have been nothing but exceptional in the service and transparency they provide. It certainly feels like Chan & Himanshu have built a strong and dedicated team to support landlords needs and have certainly gained my trust over the years. Keep up the great service that you all are providing.

June 7, 2023
Unprompted review
Rated 1 out of 5 stars

Don't use them

Don't use them, you are never going to see your deposit coming back... Worst experience ever. Worst experience in AH

December 23, 2022
Unprompted review
Crown House Estates logo

Reply from Crown House Estates

Dear JH. We are surprised and somewhat bewildered on your comments. We have been trading for many years dealing with countless clients and there hasn't been a single instance where we have not returned a tenants deposit without proper justification or reason. As you are aware, the security deposit is always returned in full, unless there is damage or misuse of the property when vacating. Any deductions are always agreed upon by both landlord and tenant via the 3rd party deposit provider, in our case, the DPS. With this in mind, we really cannot understand how you (JH) can justify your comments about our company! We have no record of anyone being refused their deposit back and therefore should not reflect or tarnish our reputation for providing an expectational service at all times to every single one of our clients, be it tenants or landlords. We hope you feel differently about us now.

Rated 5 out of 5 stars

Great estate agents!

I'm a mortgage advisor for a different company and dealing with this agent has been a breeze. There was an issue with the lender but the agent and I worked together for a great resolution for our mutual client. Great estate agents! 10 stars!

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Best estate agent

Best estate agent!
My husband and I would highly recommend Chan as he is professional, hard working, approachable, respectful, exceptionally helpful and he gets the job done.
Many thanks for helping us complete on our sale.

October 22, 2022
Unprompted review
Rated 5 out of 5 stars

Don’t waste your time elsewhere!!

Chan and his team were instructed after a string of failed sales by other local agents. Crown House were quick to take charge, advertised the house for only a few days before the first open house, and had it sold the week later following the second open house and above the asking price.
The team did a fantastic job with what was a difficult transaction and amid uncertain times with the banks, but were on top of the whole process from the beginning to the end. Definitely recommend.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

The best

The best! The process was really quick! They are really respectful and friendly! Helped a-lot! They provided everything we need ! I recommend them with al my trust!

June 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Chan was very helpful throughout the whole process. Would highly recommend. Thanks for all your help

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Start to end good experience.

I am very happy with the service I received from Crown House Estates. From the start of tenancy to moving out and after tenancy finishing service all I found was outstanding.

I definitely have the experience they are different from other estate agents especially when the tenancy finished and the way they dealt with my posts and parcels which were still coming to our old address.

I am happy to recommend them to others on the basis of good experience I had with them. Good luck.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Transparent, professional, and dedicated

Transparent, professional, dedicated, and client-focused team.
A huge thank you to the Crown House Estates team for helping me to complete my property rental so smoothly.
Both Hemanshu and Chan remain very helpful from day one until rental completion. All viewing appointments were completed on time and kept me well informed prior to setting up the appointments. It was great working with them at times when things were challenging as were moving out of our family home.
Keep up the good work CHE Team!!

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Rent a Property

The service provided by Chan and his team was professional, attentive, and prompt. Communication was excellent, attention to detail and professional advice was offered, we received regular feedback and we were given the best possible price. We've been pleased to find an honest agent who acts in the client's best interest and follows through on promises.
It was a recommendation from a friend of ours, and I can only say you won't regret looking no further. Chan and his team provided the best service and I wish them success in their future endeavors. Thank you guys

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

Would like to thank the team for working tirelessly in acquiring the property in short time and Hemanshu in particular for helping me to obtain the property after struggling to find one for over 3 months.

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t of had a better experience for…

Couldn’t of had a better experience for renting a flat for myself and my daughter. Extremely friendly and professional staff at crown house estate. They always responded to my emails and made moving into my first flat an enjoyable and exciting experience

May 13, 2021
Unprompted review

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