Crown Tiles Ltd Reviews 7,052

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Superb! After many failed attempts to find suitable flooring to complement our kitchen I went online & found your website. I was impressed with the extensive range that Crown Tiles has online & order... See more

Rated 5 out of 5 stars

Fantastic service and products from Crown Tiles. Let's say I wasn't the easiest of customers. I kept adding to orders, ordering more etc. Nothing was too much trouble for Mike H, who was getting many... See more

Rated 1 out of 5 stars

Placed order for tiles 3 weeks before I needed them, selected 29/03/24 for delivery. Received call yesterday to say that they could not deliver on that date as it was Easter! They knew it was Easter F... See more

Rated 5 out of 5 stars

Ordered a couple of boxes of tiles with 3 working day delivery. Order processed quickly, kept me updated, tiles despatched on time, and delivery day/time sent through. The delivery driver also called... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Interior Designer
  3. Kitchen Supply Store
  4. Living Room Furniture Store

Written by the company

Crown Tiles is committed to offering you the best value for money on all our products, but more importantly the best possible service. We have highlighted below a few key features to our business and why we believe you have chosen the right company to buy from.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Good service and delivery

I ordered a sample tile which was delivered when advised and then ordered the tiles I required for my kitchen. They have just been delivered as advised and well packed on a pallet. Good service.

July 6, 2023
Rated 5 out of 5 stars

Dispatched so quickly amazing delivery driver!

Dispatched so quickly. No hefty delivery fee like most tile company’s and the delivery driver was EXCEPTIONALLY helpful. Rang to say he was coming and then even helped my dad when he needed to get them to my house which was down the road.
10/10 would deffo use again!

June 23, 2023
Rated 5 out of 5 stars

Great product

Great product, love the tiles and fast delivery too.
My only suggestion would be that maybe you could cut down on the packaging.
I know you need to protect the tiles from damage but thought the size of the box my 1 sheet of 30cm x 30cm was abit large.
Apart from that everything was great 👍

June 21, 2023
Rated 5 out of 5 stars

Great service

From the point of ordering, everything went like clockwork, delivered on time, excellent communication from both Crown Tiles and the couriers.
The porcelain tiles we ordered are exactly what we wanted and look like a warm wooden floor, we have dogs so these were a much better option.

June 20, 2023
Rated 5 out of 5 stars

Good selection of tiles

Good selection of tiles. Got me out of a pinch, needed to match a particular tile and only Crown Tiles stocked it. On offer too!! Delivered before the due date which was brilliant too. I was kept well informed as to where my tiles were and when I would receive them. I can't rate them enough. I'm a first time customer, but will most definitely give Crown more of my custom. Great stuff 😁

June 20, 2023
Rated 2 out of 5 stars

Stand and deliver (nearly)

Needed to subscribe to access delivery tracking. Driver initially refused to place pallet inside driveway, offering to leave it obstructing pavement.

June 20, 2023
Crown Tiles Ltd logo

Reply from Crown Tiles Ltd

Hi Graham,

Please see below taken from our delivery info page. https://www.crowntiles.co.uk/delivery

All palletised orders are **KERBSIDE** only.
Whilst some drivers will bring it up the property drive, they do only operate kerbside guarantee.

I hope this helps clear up any concerns.

Thanks
Mike

Rated 3 out of 5 stars

Poor packaging for transporting (flimsy…

Poor packaging for transporting (flimsy boxes with no edge protection on a shrinkwrapped pallet) meant nearly half the tiles were damaged upon delivery. Considering I had paid just under £40 for delivery, this was a pretty poor service. However, Crown Tiles redeemed themselves by replacing the tiles on a next day delivery service. None were damaged but the packaging was again insufficient and they should take some advice from their logistics provider on the best packaging for their products. Tiles very reasonably priced.

June 18, 2023
Rated 5 out of 5 stars

Easy

Easy, fast delivery, kept informed of ever stage.
Would definitely use again

June 8, 2023

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