Croyland Car Megastore Reviews 1,070

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional, no-pressure approach, making the car buying process enjoyable and stress-free. The service is frequently described as seamless and efficient, with many appreciating the clear communication and quick handling of paperwork. People are also very satisfied with the products, noting that vehicles are exactly as described and prepared to a high standard. However, some customers experienced issues with aftercare, reporting that their cars broke down shortly after purchase and the company was unwilling to resolve the problem or provide a courtesy car. A few others mentioned concerns about pre-delivery checks, specifically regarding underinflated tires and unfulfilled service promises, leading to disappointment with the overall experience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and excellent customer... See more

Service

Clients share positive opinions on service, with many praising the helpfulness and efficiency of staff... See more

Product

Reviewers mention positive feedback about product quality. Many customers are delighted with their new cars,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as seamless, stress-free,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised specific agents for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service from Ben from the 1st call where he advised me about the car to meeting at the show room to view the car and then the handover today perfect customer service. I advis... See more

Company replied

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Ben Pagh, i appreciate all your help and time. I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful witho... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic service

Kept well informed about every step of the car, car was delivered to made as promised. Very good service

May 12, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for taking the time to leave us a review of your recent purchase.

Rated 5 out of 5 stars

Absolutely amazing service from Ben…

Absolutely amazing service from Ben from the 1st call where he advised me about the car to meeting at the show room to view the car and then the handover today perfect customer service.
I advised Ben on the Tuesday I was driving to Cornwall for the weekend he managed to get my car through pdi and vallet in a day total credit to the company.

2nd car we have purchased from croyland at Rushden and had fantastic service on both occasions.

Thank you I highly recommend Ben and the team if you are looking for a great service.

Caroline Goodman

May 21, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for returning to Croyland for your most recent car purchase. It's great to read that Ben was able to help you and that you had such a positive experience. We hope to see you again.

Rated 5 out of 5 stars

Very helpful in choosing a car

Very helpful in choosing a car, detailed in the description and meets the requirements of customers. Definitely would recommend to others.

May 10, 2026
Unprompted review
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Reply from Croyland Car Megastore

We appreciate you taking the time to leave us a review. Thank you for your recommendation

Rated 1 out of 5 stars

Failed to honour their own valuation.

Visited today to test drive a BMW.
I obtained a price for my current car on the Croyland website last night and had another from webuyanycar.
Both around £13600.
Test drive was good, sales consultant was very friendly and helpful.
Had a quick look around my very low mileage 2019 Civic , no notable damage and just needs a good clean.
Ready to do the deal and suddenly get told they will only pay me just over £11,000 for my car.
I was told this is a known problem with their website valuation system and it has been mentioned to the powers that be.
Frankly this is a disgusting way to treat customers and a disgrace to tempt potential buyers into visiting the dealership by giving them false valuations.

If your website valuation system can't produce accurate figures then get it turned off!
So thanks for wasting my time and the sales consultants.
I won't be visiting again and unfortunately for you unhappy potential customers are very keen to tell others about their experience.

If I was the manager I would have taken the hit, honoured the valuation, made a sale, kept an existing customer very happy and sat back and enjoyed the great feedback I would have left online, on my forum and with friends and family.

May 20, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for taking the time to share your feedback following your visit to our showroom today. We are very sorry to hear about your experience, and we completely agree that this is not the standard of service our customers should receive.

We should have been able to offer you a valuation in line with the figures shown on our website, subject to viewing the vehicle, and we will ensure this is addressed. Our online valuations are generated using live data in partnership with AutoTrader, and we are not aware of any issues affecting the accuracy of these figures.

I will make sure our Sales Manager contacts you tomorrow to discuss this further and resolve the matter for you. Once again, please accept our sincere apologies.

Rated 5 out of 5 stars

Indi was very helpful

Indi was very helpful throughout the whole experience with me getting my new car if I had to recommend someone it would be him, any questions I had he went above and beyond to get them answered for me and keept me up to date with all the process of the car :)
Would highly recommend using him as a sales assistant again

May 19, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for your review and recommendation. it's very much appreciated.

Rated 5 out of 5 stars

Mazda3

Came to check out a mazda3 which Indy helped guide me through the whole process and explained all the benefits of going through Croyland Megastore. Been a good and easy journey all the way

May 19, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for your review. We hope to see you again in the future.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Everything was top notch from my brand new car to Ben Pugh who was so professional especially as it was my first time buying a car. Would 100% recommend this company. Thank you so much for everything you did for me. My car is perfect 👌 x

May 11, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for taking the time to review your experience buying a car with Croyland and Ben. It's very much appreciated. Thank you for the recommendation too.

Rated 5 out of 5 stars

I found Croyland very easy to deal with…

I found Croyland very easy to deal with and Ben especially made the whole process of selling and buying seamless.
Top quality service and all finished in just 4 days. Recommend 100%.

May 7, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for taking the time to review your buying experience with us and Ben. We appreciate the recommendation too.

Rated 5 out of 5 stars

The whole experience was seamless

The whole experience was seamless, from finding the car i wanted to test drive and part exchanging. Would recommend to all

May 7, 2026
Unprompted review
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Reply from Croyland Car Megastore

We're pleased to read that you had a great buying experience with us and that you would recommend us to others.

Rated 5 out of 5 stars

Inderpreet Dhassi

Inderpreet Dhassi, was excellent, very friendly and knowledgeable about the car I purchased
I cannot thank him enough
Emma Todd

May 7, 2026
Unprompted review
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Reply from Croyland Car Megastore

It's lovely to hear that Inderpreet could help you with your recent car purchase. We look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

After looking around for many weeks at…

After looking around for many weeks at different cars for my mum, we ended up at Croyland Motor Store in Rushden near Wellingborough.
Ben Pugh, wonderful guy, helped us with every aspect of buying a new car.
My mum is in her 80’s, so this has been quite a big thing buying a new car at her age… Ben was the most helpful, patient and supportive man we could have asked for, he gave her all the time in the world, sorted out everything on the car that he said he would, did all the online paperwork for her….
I would certainly recommend Croyland Motors and of course Ben, he was great 👍 Thankyou

April 16, 2026
Unprompted review
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Reply from Croyland Car Megastore

Thank you for you recent review. It's really appreciated.

Rated 5 out of 5 stars

Great experience

Ben was absolutely brilliant, no pressure sales and very helpful, car was perfect came with a fresh mot, interim service and fresh tyres. Handover was very quick and easy, would definitely recommend great experience from start to finish👍

May 5, 2026
Unprompted review
Croyland Car Megastore logo

Reply from Croyland Car Megastore

We appreciate you taking the time to review your recent purchase with us and we hope to welcome you back in the future.

Rated 5 out of 5 stars

THANK YOU Ben......

THANK YOU Ben......
Ben was very helpful and patient throughout the whole process.He explained everything clearly and made sure we were comfortable with each step.

May 3, 2026
Unprompted review
Croyland Car Megastore logo

Reply from Croyland Car Megastore

Thank you very much for your kind review.

Rated 5 out of 5 stars

I can’t thank Ben enough!

I can’t thank Ben enough, he was amazing from start to finish. He helped me pick my first car and I’m so grateful for all his help and how easy he made the whole process for me. Croyland Car Megastore is a brilliant place to get a car from whatever you’re in need off. Thank you again!

May 3, 2026
Unprompted review
Croyland Car Megastore logo

Reply from Croyland Car Megastore

Thank you for your review of your recent purchase with us with Ben. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ben was very helpful and made the hole…

Ben was very helpful and made the hole process very simple, would definitely recommend Ben from Croyland cars if you’re thinking of buying or selling your Vehicle 🙂👍

April 30, 2026
Unprompted review
Croyland Car Megastore logo

Reply from Croyland Car Megastore

Thank you for leaving a review, we appreciate you taking the time to share your buying experience with us.

Rated 5 out of 5 stars

Jamie was so helpful and the car was…

Jamie was so helpful and the car was delivered in pristine condition. Though a 2019 number plate and quite high mileage for me to tootal about my friends said it looked like new. It was serviced again. It was a realistic price. While the company was a megastore it felt like a dealership. I would recommend having a look there if looking for a used car.

March 17, 2026
Unprompted review
Croyland Car Megastore logo

Reply from Croyland Car Megastore

Thank you for your recent review and recommendation. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ben was a great help from start to…

Ben was a great help from start to finish.I couldn't decide between two similar vehicles.No pressure selling just a knowledgable description of both vehicles helping me to decide. Regular communication throughout.He really did make everything a lot easier.He even fully charged the battery before we picked it up.I would highly reccomend Croyland motors and especially Ben.

April 2, 2026
Unprompted review
Croyland Car Megastore logo

Reply from Croyland Car Megastore

Thank you for your review of your buying experience with Ben. We are pleased to read that you were happy with the process.

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