Croyland Reviews 

1,101
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpful, non-pressuring approach, making the car buying process effortless and enjoyable. Many highlight the exceptional customer service, noting how team members go above and beyond to ensure a smooth and stress-free experience from initial inquiry to vehicle handover, with clear explanations and efficient paperwork. However, some customers reported issues with vehicles after purchase, including underinflated tyres, an oil leak, or a timing chain snapping, raising concerns about product reliability.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their helpfulness... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism and helpfulness of... See more

Product

Users describe positive interactions with the product, with many expressing happiness and satisfaction with... See more

User experience

People report positive experiences with user experience, describing it as seamless, smooth, and stress-free... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

Ben from Croyland motors top guy explained everything went through everything well pleased with his service and advice will definitely be coming back that’s why I gave him 5 stars Thanks again B... See more

Rated 5 out of 5 stars

A huge thank you to Ben Pagh, i appreciate all your help and time. I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful witho... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,101)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

Experience was great as a Ben who is a…

Experience was great as a Ben who is a salesman here helped out alot to meet all the needs I want in a car.

February 4, 2026
Unprompted review
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Reply from Croyland

Thank you for your review. We're pleased Ben was able to help you with your new car.

Rated 5 out of 5 stars

Brilliant company

Had a great experience with Croyland. Dan and Jamie were great to deal with throughout. They found me a perfect car in my budget. The car was spotless when collected and more than exceeded my expectations. They are very honest people and they don't mess you around like some other dealers! Would highly recommend.

January 30, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We're pleased Dan and Jamie were able to help you with your purchase. Thank you for your recommendation too.

Rated 1 out of 5 stars

I bought a car less than 8 months ago…

I bought a car less than 8 months ago and the timing chain snapped damaging the engine. According to the consumer rights act as a dealership they should have done something about it. They did not and now I am left with a £10,000 bill to fix my car.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Ben was friendly, professional, and very knowledgeable, with no pressure at all. Everything was explained clearly and the whole process was smooth and stress-free. I’m delighted with my car and wouldn’t hesitate to recommend.

January 29, 2026
Unprompted review
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Reply from Croyland

We appreciate you taking the time to review your care purchase with Ben. We're pleased you are happy with your new car!

Rated 5 out of 5 stars

Thank you

My self and my husband were looking online for a new car after mine broke down. We found a car we liked on the website and I enquired to which we quickly got a response. Due to work we were unsure whether we would get to view the car until the Sunday morning but Jamie made it possible to go to view and test drive it after work which meant he stayed after his working hours. Before we went to look for a car Jamie sent us a video of the car showing the inside and outside and the moved it into the showroom so that we could see it better when going to view it as it was a dark and wet evening.
Jamie was very professional and was able to assist with any questions we had while in the show room and on the test drive. After paying the deposit for the car Jamie kept us updated on the WhatsApp chat and got the car ready for us to pick up quickly as I didn’t have a car to get to and from work.

January 27, 2026
Unprompted review
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Reply from Croyland

Thank you for your review. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Straightforward and stress free

Dan made the whole process straightforward and stress free. He wasn't pushy. Let us view the cars that we wanted at our leisure. Then sat down and did the paperwork which was done efficiently. We collected the car yesterday and were impressed with the whole process. Thanks Dan!

January 31, 2026
Unprompted review
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Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Matt at Croyland first class

Matt was incredibly helpful and professional and made the buying process really straightforward. He kindly arranged for a few very minor things to be fixed, and kept me updated about everything all the way through. I’d defo recommend Croyland to anyone and especially Matt who was first class.

January 30, 2026
Unprompted review
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Reply from Croyland

We're pleased Matt was able to help with your car purchase. Thank you for your recommendation and review.

Rated 5 out of 5 stars

Jamie Burton was honestly incredible…

Jamie Burton was honestly incredible throughout the whole process of helping me understand car finance. From the very start, he took the time to explain everything in a way that actually made sense, breaking down all the details and options without ever making me feel overwhelmed. He was patient, knowledgeable, and genuinely cared about making sure I felt confident in my decisions. Thanks to Jamie, what felt confusing and stressful at first turned into a smooth and straightforward experience, and I ended up getting a financed car that really suits my needs. I can’t recommend him enough to anyone who needs clear guidance and real support when sorting out car finance

January 28, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for sharing your car buying experience with us. We really appreciate it.

Rated 5 out of 5 stars

Had great service from the croyland…

Had great service from the croyland team all very helpful and polite we had Ben as our salesmen and he was on point everything we asked never to big or small he would answer all asap would highly recommend him and the team at croyland

January 25, 2026
Unprompted review
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Reply from Croyland

Thank you for your kind review. We appreciate you taking the time to review this with us.

Rated 5 out of 5 stars

Just brought a car from croyland…

Just brought a car from croyland motors, was very easy from viewing to getting my car the sales assistant very knowledgeable and helpful . Can't fault them at all been a good experience!

January 22, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

2021 Diesel Ford Focus (Jamie Burton)

I dealt with Jamie Burton who was brilliant from start to finish. I live 2 hours away and Jamie provided me with all the information I requested and videos before I left to make the trip so there were no unpleasant surprises on arrival and made sure I wasn’t wasting my time. Although he didn’t move on price, Jamie ensured that the car was MOT’d before I picked it up, as well as replacing the break discs and pads, adding a missing piece of trim under the bonnet, parcel shelf, handbook and sorted out a spare key at no extra cost. The car came with 12 months free RAC breakdown cover and a £25 fuel voucher for the Shell garage adjoining the shop. We didn’t buy the extended warranty, instead opting for the free 3 month one. Jamie was not overly pushy in trying to sell the add ons either. Handover was easy and I would definitely look to use Croyland again if I am in the market for a new car.

January 20, 2026
Unprompted review
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Reply from Croyland

Thank you for taking the time to review your experience with us. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Amazing service

I have been going to Croyland for my cars for a few years now and always deal with Ben. He is so friendly, efficient and goes above and beyond. Ben deals with everything from start to finish, I would never buy a car from anyone else other than Ben.

January 22, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your experience with Ben. We really appreciate it.

Rated 5 out of 5 stars

Great service from Ben!

The experience was ultimately down to Ben, who was knowledgeable, understanding and relaxed putting my decision making at ease.

He also went above and beyond in getting the best possible deal for me, really appreciate it. Definitely reccomend.

January 13, 2026
Unprompted review
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Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

The salesman I dealt with and always…

The salesman I dealt with and always deal with is superb, doesn’t bulls**t, tells the truth, wouldn’t hesitate to deal with Ben and Croyland again

January 19, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation. It's very much appreciated.

Rated 5 out of 5 stars

I recently bought a van from Croyland

I recently bought a van from Croyland, the experience from start to finish was pleasant. Ben was the salesman dealing with me and I really liked the no pressure approach.
They had only just got the van in stock when I viewed it. After looking round it, there was a couple of bits I wasn't happy with, Ben said he would get them sorted for when I collected the van.
Ben and the team sorted the paintwork I pointed out and prepared the van to a high standard.
I would highly recommend Croyland car megastore and will be returning when my son turns 17.

January 8, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review you van purchase with us. We look forward to helping your son with his first car too!

Rated 5 out of 5 stars

Great service

As always great service in buying our new car. Ben is fantastic in what he does. Wouldn’t go anywhere else

January 19, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Buying a car

IF YOU WANT A GREAT SERVICE WHEN BUYING YOUR CARS ASK FOR BEN EVERY TIME HE IS EXCELLENT NO MESSING EASY TO DEAL WITH.

ASK FOR BEN

January 16, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your car purchase with us.

Rated 5 out of 5 stars

Amazing customer service and very helpful company.

A huge thank you to Ben Pagh, i appreciate all your help and time.
I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful without being pushy, which I really appreciated. The vehicle was exactly as described and the paperwork was handled quickly. Highly recommend them if you’re looking for a stress-free buying process!

January 13, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation.

Rated 5 out of 5 stars

I have just purchased a van through…

I have just purchased a van through Croyland , the service i received with Ben was flawless !
Highly recommend Ben , his service was above and beyond 👍

Thanks again

January 13, 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your van review. We really appreciate it.

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