Cruise Retail Academy Reviews 456

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user experience, finding the platform accessible and easy to use, with well-organized and detailed modules. Many people highlight the helpfulness and professionalism of the staff, particularly appreciating their guidance and support throughout the process. The service provided is consistently described as excellent, with consumers noting the quality of the courses and products, which are comprehensive, informative, and tailored to their needs. People feel well-prepared and more confident after completing the training, with many appreciating the engaging lessons and practical examples. However, one customer mentioned that their diploma arrived without a name, making it difficult to prove their completion of the course.

What people talk about most

User experience

People report positive experiences with the user experience. Customers consistently praise the user-friendly... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, dedication,... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the professional, prompt, and... See more

Product

Reviewers mention positive feedback about product. Customers found the programs comprehensive and insightful,... See more

Quality

Clients share positive opinions on quality, particularly regarding the detailed and thorough nature of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate for cruise retail academy which giving me a good knowledge, skills and experience in my retail sales background. I really enjoyed when I am doing this course. And really recommen... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

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Rated 5 out of 5 stars

To learn so much about invicta the…

To learn so much about invicta the establishment of 1837 and the impressive amount of models manufactured 4-5000, is mind blowing I'm so impressed with the crystal ,specially flame fusion that scratch resistant wow...
Cruise retail academy you are seriously doing a great job keep up well done and thank you for teaching us helping guest is not just about processing transactions but actively connecting with guests and help guest feel confident in every purchase and so much more....

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

The Cruise Retail Academy's course was insightful

The Cruise Retail Academy's course was enjoyable. Although I have experience in the field, I have learned a few new and unfamiliar things. demonstrating that learning never ends. I appreciate the Cruise Retail Academy sharing these courses.

February 23, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Great to hear you have learnt something new Carmen!

Rated 5 out of 5 stars

The explanation of the differences…

The explanation of the differences among individual shoppers was very well presented, which helped me gain a clearer and deeper understanding of the topic. Thank you for your effort in further educating us about the retail industry.

February 19, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for taking the time to feedback Lanie, glad you found it useful!

Rated 5 out of 5 stars

This is a fast track cruise lessons…

This is a fast track cruise lessons ,which helps a lot without spending much energy keep it up team A .I have totally changed ,they I speak.

February 18, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks for your feedback Moses, glad you found it insightful!

Rated 5 out of 5 stars

Every interaction with the academy team feels so personalized and thoughtful

When I decided to start my cruise retail career journey, I felt so overwhelmed simply because I didn't know what was expected of me or what awaited me until I came across CRA. Every CRA course that I've taken has given me a better understanding and boosted my confidence in my cruise journey. Every interaction with the academy team feels so personalized and thoughtful.

February 2, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks for your feedback Leah, really happy to see your feedback and experience :-)

Rated 5 out of 5 stars

It is comprehensive and all you need before stepping on board as a retail associate.

it is interactive, educational and resourceful. Targeted to equip candidates with suitable knowledge and be fully informed about the roles onboard.
However after my course my diploma Came without a name so I don't know how to prove I studied.

February 18, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Hi David, hopefully you received your updated certificates now. Thanks for taking the time to feedback

Rated 5 out of 5 stars

Boosted My Communication and Sales Skills

The communication course at was excellent! It boosted my confidence, improved my guest engagement skills, and gave me practical tools for luxury sales and hosting events onboard. Highly recommend!

February 17, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks for the feedback Lynda - much appreciated!

Rated 5 out of 5 stars

amazing experience

to be honest, the program was really insightful and full of great information. i ve learnt many new things about cruise ships, life onbroad , retail , guest services..i'm so lucky to find this program

February 13, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks for the feedback Rachid!

Rated 5 out of 5 stars

The Best Flat Form To Gain Cruise Knowledge

It’s an unique flat form where you can gain your knowledge on cruise ships SOPs and also different types of jobs which available in cruise lines. And I would like to thank to Mr Adrian who helped a lot through out the process. wishing all the best for Cruise Retail Academy . Really recommend this application.

February 14, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks Pramod for the feedback!

Rated 5 out of 5 stars

The three A Rules of Engagement when dealing with customers.

Understanding The key different types of customer personalities;
The guideline gives a rich and detailed personalities,how to understand them key approaches you can use to close a sale and agree with customers.
I love the way the courses are arranged and how they're well researched.

February 13, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for the feedback, we really appreciate your insight!

Rated 5 out of 5 stars

I found incredible value in this course…

I found incredible value in this course as I prepared to apply for a job in the retail sector. It offered a comprehensive look into the industry, opening doors for both professional development and career progression. The content is current and offers insights for enhancements and inspiration for additional learning opportunities. Completing this initial phase has left me feeling both fulfilled and excited to continue expanding my skills.

February 12, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback here Brent

Rated 5 out of 5 stars

As with all CRA's courses

As with all CRA's courses , theres never a dull moment in the learning experience. I found this course interesting,enlightening and a DEFINITE MUST for any newbie who wants to work onboard . Thank you Adrian for yet another brilliant course offering .

February 5, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for the kind feedback Naarsim!

Rated 5 out of 5 stars

The value of introductions

Looking to apply for a position on board this course gave me an overview of the retail world, as well as opportunities for professional growth and career advancement. The information is up-to-date and provides ideas for improvement as well as suggestions for new courses that enhance knowledge. I feel satisfied and very happy to have completed this first step, so I will continue the learning process.

February 3, 2026
Unprompted review
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Reply from Cruise Retail Academy

Thanks Diana for your feedback!

Rated 5 out of 5 stars

As I'm searching for job for being a shoppie

As I'm searching for job for being a sales associate on cruise ship. CRA training is a game changer. Now I know what is expected of me, and is going to happen. SO it will be easy for me to pass interview and go a new adventure. It's going to be my first contract.

February 1, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Tsiory, we are glad to be of assistance!

Rated 5 out of 5 stars

From the bottom of my heart I would…

From the bottom of my heart I would like to give thanks and appreciation to ROB and ADRIAN PITTAWAY for their mentorship, I'm highly honoured to embark on a ship on the 5th of Feb 2026 from South Africa as a proud Cruise Retail Academy graduate all thanks to the entire team..
This would not have been possible without the help and guidance from Rob and Adrian and everyone else working from behind the scenes of the Cruise Retail Academy...
To everyone else still waiting for their joining dates , TRUST ME when I say it's really worth the wait , your email is on the way and you'll jubilate soon ...
THANK YOU SO MUCH CRUISE RETAIL ACADEMY.🫂🙏🏾

January 31, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Best of success!

Rated 5 out of 5 stars

Simplified learning making it…

Simplified learning making it interesting and the podcast helps in breaking down what you just read

January 29, 2026
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Nelson for your feedback here!

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