Cruise Retail Academy Reviews 456

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the clarity and practicality of the training modules, which are often described as engaging and easy to understand. The staff is frequently commended for their professionalism, helpfulness, and personalized support, making the learning process smooth and confidence-boosting. The service and product quality are also highly rated, with many appreciating the comprehensive courses that effectively prepare them for their careers. People feel well-equipped with valuable industry knowledge and practical skills, noting the functional and informative nature of the training. However, some people mentioned that their diploma came without a name, making it difficult to prove their studies.

What people talk about most

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the platform's... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, consistently praising its professionalism and supportive nature.... See more

Product

Customers consistently note positive experiences with product knowledge and understanding. Reviewers found... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the detailed, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate for cruise retail academy which giving me a good knowledge, skills and experience in my retail sales background. I really enjoyed when I am doing this course. And really recommen... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more


Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!


Contact info

4.9

Excellent

TrustScore 5 out of 5

456 reviews

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Rated 5 out of 5 stars

My experience with the cruise retail…

My experience with the cruise retail academy has been truly life changing. From the beginning, they were open, honest, and supportive through every step of the process. The training helped me understand the cruise retail industry in a clear and practical way, and the team was always available to answer my questions, reassure me, and guide me whenever I felt unsure.

A special thanks to Rob, Adrian, and the team who has been very patient , motivating, and transparent throughout. He kept us updated regularly and made sure we felt supported during the long waiting period, which meant a lot.

This journey has taught me discipline, patience, and professionalism. I'm now about to begin my cruise career, something I've dreamed of for a long time, and I'm grateful to cruise retail academy for helping make this possible.

I would definitely recommend Cruise Retail Academy to anyone who is serious about working in cruise retail and willing to stay committed to the process.

November 22, 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

This is amazing feedback Ben, thanks!

Rated 5 out of 5 stars

VERY Informative

It was incredibly informative and I learned a lot that will help me sell to my customers.

November 21, 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks!

Rated 5 out of 5 stars

Very good app must download every one…

Very good app must download every one new joiner to know about your ship about your job profile this type of extensive knowledge you can’t get in any company induction video

November 7, 2025
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks Arun for your feedback!

Rated 5 out of 5 stars

Its been very informative

Its been very informative, video recaps really came in handy. Enjoyed every second of this journey. I can't wait to study further, enhance my theoretical knowledge into practical skills onboard. Im excited 😊

November 19, 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback!

Rated 5 out of 5 stars

Staying Ahead with Cruise Retail Academy

I really like how accessible and easy to use Cruise Retail Academy is. The courses are always up to date with the latest trends in the industry, which makes learning feel relevant and exciting. I’ve been able to build new skills and improve the ones I already had at my own pace. It’s a great platform if you want to keep growing and stay ahead in your career.

November 6, 2025
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Maria!

Rated 5 out of 5 stars

Grateful for this amazing opportunity at sea!

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the perfect items onboard.

Thank you Rob for helping me secure this amazing career opportunity. The free courses on The Cruise Retail Academy have been extremely helpful and insightful, they’ve truly boosted my confidence and prepared me for this exciting new adventure.

I’m ready and excited to begin this journey at sea!

October 6, 2025
Unprompted review
Cruise Retail Academy logo

Reply from Cruise Retail Academy

Thanks for your feedback Gladys, we are glad to have supported you in your journey onboard.

Rated 5 out of 5 stars

This course has deepened my…

This course has deepened my understanding of onboard retail operations, guest experience, and the dynamic world of cruise retailing. I’m excited to continue growing, learning, and preparing for my next step — bringing excellent service and passion for retail to life at sea. Thank you Cruise Retail Academy

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

True Professionals Lead with Positivitism

Following our interview, I feel more hopeful about the future. Thank you for the value you placed in me. As you can imagine, preparing for a job interview can stir a wide range of emotions. You placed your trust in me and you made it visible. That kind of affirmation can uplift even the most discouraged soul. It was a true honor to meet you.

October 15, 2025
Unprompted review
Rated 4 out of 5 stars

SELF ASSESSMENT

I appreciated the option of doing this course .
Most of us have done these things before but never really took note or stepped back and assessed our behavior.
Thank you CRA for making this very informative course available at the click of a button .

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

The information provided is clear and…

The information provided is clear and understandable. I had to cross check with other available sources and all the information was up to date. I learnt a lot and my enthusiasm grew at each point. It was indeed an amazing opportunity for me as I added to my knowledge and refined my knowledge

October 13, 2025
Unprompted review

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