Cruise Retail Academy logo
Visit website

Cruise Retail Academy Reviews 458

•
TrustScore 5 out of 5

4.9

Recruitment Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the clarity and practicality of the training modules, which are often described as engaging and easy to understand. The staff is frequently commended for their professionalism, helpfulness, and personalized support, making the learning process smooth and confidence-boosting. The service and product quality are also highly rated, with many appreciating the comprehensive courses that effectively prepare them for their careers. People feel well-equipped with valuable industry knowledge and practical skills, noting the functional and informative nature of the training. However, some people mentioned that their diploma came without a name, making it difficult to prove their studies.

What people talk about most

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the platform's... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, consistently praising its professionalism and supportive nature.... See more

Product

Customers consistently note positive experiences with product knowledge and understanding. Reviewers found... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the detailed, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate for cruise retail academy which giving me a good knowledge, skills and experience in my retail sales background. I really enjoyed when I am doing this course. And really recommen... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for this incredible opportunity to start my career at sea. The wait for a few months was absolutely worth it. I can’t wait to meet the guests, serve them and help them find the pe... See more

Company replied

Rated 5 out of 5 stars

The cruise Retail Academy has been very helpful.The training modules are clear, practical. These modules are straightforward I enjoyed them. They also helped my confidence and helped me understand wh... See more

Company replied

Rated 5 out of 5 stars

This training was an eye-opener. I now feel much more confident managing difficult conversations at work. Particularly using the B.R.E.A.T.H. E method techniques. I Appreciate the focus on active l... See more

Company details

  1. Recruitment Service
  2. Cruise Agency
  3. Recruiter
  4. Training School

Written by the company

Looking for the best start to working in the cruise inudstry? Our goal is a simple one... to find, mentor and grow the best talent to step onboard the cruise industry, in the best way possible. ​ To do this, we aim to support our cruise professionals who work onboard with a unique online hub in professional development, recruitment, leadership, sharing success and brand training. ​ As experts in our sector, Cruise Retail Academy and our careers platform Academy Onboard is here to do something really new and exciting for our industry. For the first time, we will build positive direct partnerships between brands, operators and professionals.  Have a look through our website to learn how we plan to do this, and how we can support you to grow. ​ Trust us with your journey onboard. ​ Thank you!

Contact info

4.9

Excellent

TrustScore 5 out of 5

458 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The information provided is clear and…

The information provided is clear and understandable. I had to cross check with other available sources and all the information was up to date. I learnt a lot and my enthusiasm grew at each point. It was indeed an amazing opportunity for me as I added to my knowledge and refined my knowledge

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for this

Cruise Retail Academy could be the greatest connection between experienced or future seafarers and cruise companies. Knowledge you are sharing, with examples and the videos, feedbacks and answers are beyond helpful. Thank you for this.

October 7, 2025
Unprompted review
Rated 4 out of 5 stars

Very well delivered

The podcast is clear , making it easy to understand . however , I am not sure is it just my phone that don't appear any picture when it comes to the quiz ? It does not appear also while I'm doing my quiz for Cruise Retail Diploma .. Is there anything ai should do or update ?

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Adrian for the learning…

Thank you Adrian for the learning program most of us we are learning a lot and refreshing our skills we appreciate all your good work and free certificates it's Amazing , great educational for Free Thank you so much

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful, full of details. I appreciate all the effort for investing knowledge in this amazing Academy. As a person who had a lot of experience on the ships still I learn a lot. Thank you :)

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Finally my embark first day on dufry

I would like to thank Rob for being my agent and for assisting me through the whole process until boarding at the Dufry shop on the cruise.
I’m boarding today, and soon everyone else in the group will be boarding as well—just a little patience and your turn will come!

September 3, 2025
Rated 5 out of 5 stars

Lots of knowledge and rich content for sales people to digest

I can attest the diploma package encompasses all that I have learnt in my 10 years experience in a nutshell.
I wish the course would go deeper to showing how one should open a conversations with high end / luxury clients to create trust. This will help one to build up on the opening statements especially for those of us who have no experience in selling luxury merchandise or delt with luxury clients.

September 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look